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The key to organizational success is finding the one best organization design to fit all problems and opportunities.

A) True
B) False

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Process structures group together jobs and activities that are part of the same processes.

A) True
B) False

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A divisional structure groups together people who work on the same product or process,serve similar customers,or work in the same geographic region.

A) True
B) False

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When decision-making authority is dispersed by extensive delegation throughout all levels of management,the organization is decentralized.

A) True
B) False

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People who perform a technical service or provide special problem-solving expertise for other parts of the organization are called __________.


A) Personal staff.
B) Functional staff.
C) Vice presidential staff.
D) Specialized staff.
E) Chief executive staff.

F) C) and D)
G) B) and E)

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__________ is the level of coordination achieved among an organization's internal components.


A) Collaboration.
B) Internal control.
C) Integration.
D) Interdepartmental compromise.
E) Internal elaboration.

F) B) and E)
G) C) and D)

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A project team is set up for a particular task or project and disbands once it is completed.

A) True
B) False

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What is the organizing function? How does it relate to the other management functions?

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Organizing is the process of arranging p...

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Boundaryless sourcing refers to the contracting of business functions to outside suppliers.

A) True
B) False

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The current trend in delegation is __________.


A) To delegate more only to middle management.
B) To empower people only at the bottom level of the organization.
C) To delegate less and retain power at the top of the organization.
D) To maintain the status quo.
E) To delegate more and find more ways to empower people at all levels.

F) B) and C)
G) A) and D)

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Customer structures are particularly appealing because they can best serve the special needs of different customer groups.

A) True
B) False

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Mechanistic designs are tight structures with a horizontal form.

A) True
B) False

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According the research findings of Paul Lawrence and Jay Lorsch,successful firms operating in certain environments had more organic designs,whereas successful firms operating in uncertain environments had more mechanistic designs.

A) True
B) False

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A key assumption underlying __________ organizations is that empowered people working together without bureaucratic restrictions can accomplish great things.


A) Divisional.
B) Functional.
C) Geographical.
D) Boundaryless.
E) Matrix.

F) B) and E)
G) A) and E)

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Which of the following is false about boundaryless organizations?


A) There is an absence of internal and external barriers.
B) Team members become empowered.
C) Permanence is a key requirement for boundaryless organizations.
D) Teamwork and communication replace formal lines of authority.
E) People work together as needed to get the job done.

F) B) and D)
G) B) and C)

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Workers in a matrix structure belong to at least two formal groups at the same time.These two groups are a __________ group and a __________ group.


A) Functional ... product,project,or program.
B) Supplier ... distributor
C) Union ... product,project,or program.
D) Functional ... non-functional.
E) Functional ... total quality.

F) A) and E)
G) A) and D)

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Three common types of traditional organizational structures are functional,divisional,and matrix.

A) True
B) False

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An organization with narrow spans of control will have fewer managers and more subordinates per manager,whereas an organization with wide spans of control will have more managers and fewer subordinates per manager.

A) True
B) False

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Positions and job titles,lines of authority,and formal communication channels are often demonstrated for a company by drawing a special diagram.This diagram is called __________.


A) A flow chart.
B) A PERT diagram.
C) An organization chart.
D) An input/output diagram.
E) A structural diagram.

F) None of the above
G) C) and E)

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Explain the concepts of organization chart,formal structure,and informal structure.Why must a manager understand both the formal structure and the informal structure of an organization?

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An organization chart - which is a diagr...

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