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For the ____ approach to result in more effective operations, product development should be concurrent, and should be done by cross-functional teams.


A) lean manufacturing
B) mass customization
C) just-in-time
D) computer-integrated manufacturing
E) traditional factory

F) A) and B)
G) A) and E)

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In the context of Scenario B, Paul works for a _____ organization.


A) functional
B) divisional
C) matrix
D) network
E) projectized

F) All of the above
G) B) and C)

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In an organization, when there are many subunits and many specialists who think differently, differentiation is said to be high.

A) True
B) False

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Coordination by plan deals with establishing common routines and procedures that apply uniformly to everyone.

A) True
B) False

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When delegating work responsibilities to a subordinate, a manager should delegate any


A) authority to the subordinate.
B) evaluation to the subordinate.
C) employees to the subordinate.
D) responsibility to the subordinate.
E) project deliverables to the subordinate.

F) A) and E)
G) C) and D)

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In the context of strategies to improve organizational agility, what should be the focus of managers who want to strengthen their firms' competitiveness?

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Managers who want to...

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The _____, led by the chairperson, makes major decisions affecting the organization, subject to corporate charter and bylaw provisions.


A) stockholders
B) board of directors
C) employees
D) tax payers
E) middle managers

F) A) and E)
G) A) and B)

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Which of the following strengths will Derek be able to learn from?


A) centralized decision making
B) limited communications
C) overloaded higher management
D) dual career ladders

E) A) and B)
F) A) and C)

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_____ is the expectation that employees will perform a job, take corrective action when necessary, and report upward on the status and quality of their performance.


A) Unity-of-command
B) Accountability
C) Job specialization
D) Mutual adjustment
E) Span of control

F) A) and D)
G) B) and E)

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_____ is the process in which different individuals and units perform different tasks.


A) Mutual adjustment
B) Formalization
C) Standardization
D) Specialization
E) Span of control

F) A) and E)
G) C) and D)

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In the context of an organization's vertical structure, traditionally authority resides in people and not in positions.

A) True
B) False

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In a large batch organization, structure tends to be more


A) organic.
B) mechanistic.
C) unified.
D) agile.
E) stagnant.

F) A) and B)
G) A) and C)

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Natalie, a manager at a branch of Blue Soul Spa, leads all the ten employees working in her branch. She reports directly to the owner of Blue Soul Spa. Thus, in the context of span of control, Blue Soul Spa is a tall organization.

A) True
B) False

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This manager has forgotten that the person who gets the assignment should be given all of the following expect


A) authority.
B) time.
C) resources.
D) disciplining subordinates.
E) supplies.

F) A) and B)
G) A) and D)

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The _____ structure is most appropriate for businesses operating in complex and changing environments.


A) matrix
B) network
C) divisional
D) functional
E) organic

F) C) and E)
G) A) and E)

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Differentiate between coordination by plan and coordination by mutual adjustment in organizational integration.

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In coordination by plan, interdependent ...

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_____ is a way of managing in which everyone is committed to continuous improvement of his or her part of the operation.


A) Mass customization
B) Mutual adjustment
C) Unity-of-command
D) Micromanagement
E) Total quality management

F) All of the above
G) A) and B)

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In the vertical structure of a firm, authority is the


A) legitimate right of a manager to make decisions and to tell other people what to do.
B) ability of managers to avoid accountability for their subordinates' actions.
C) unconditional power of managers to discriminate against their subordinates based on race, ethnicity, or gender.
D) power of subordinates to reject the work responsibility delegated to them without any reason.
E) influence a manager has over his or her subordinates' personal life.

F) A) and B)
G) B) and D)

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Blue Wing Electronics Inc. has separate company-wide marketing, production, design, and research departments. Thus, it is a divisional organization.

A) True
B) False

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In the presence of which of the following conditions should the span of control be wide?


A) Tasks are not clearly defined and instructions are ambiguous.
B) Subordinates are poorly trained.
C) Employees' access to information is restricted.
D) Jobs are similar, and performance measures are comparable.
E) Subordinates prefer close supervisory control to autonomy.

F) A) and B)
G) C) and E)

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