Question 1

______ is the act of changing a task to make it inherently more rewarding, motivating, and satisfying for the people concerned.

Accepted Answer

A)   Task significance
B)   Job enrichment
C)   Task identity
D)   Job enlargement
E)   Halo effectF) C) and D)
G) B) and D)

Question 2

____ are positive consequences that motivate behavior.

Accepted Answer

A)   Biases
B)   Behavioral antecedents
C)   Reinforcers
D)   Effectors
E)   SanctionsF) None of the above
G) C) and D)

Question 3

In Maslow's need hierarchy, _____ need refers to a need for friendship, affection, belonging, and love.

Accepted Answer

A)   self-actualization
B)   safety
C)   physiological
D)   social
E)   securityF) None of the above
G) B) and E)

Question 4

Describe the important components of quality of work life QWL) programs with examples.

Accepted Answer

Answers will vary. Quality of work life ...

Question 5

Motivation refers to forces that

Accepted Answer

A)   energize, direct, and sustain a person's efforts.
B)   are acquired through education.
C)   are basically involuntary.
D)   promote groupthink.
E)   reduce group cohesiveness.F) A) and E)
G) B) and E)

Question 6

Vertical stretch goals are

Accepted Answer

A)   subjective and not objective.
B)   the targets that merely exhort employees in general terms to improve performance.
C)   the goals that conflict with people's personal values and interests.
D)   the set of goals whose primary focus is to protect organizations from being sustainable.
E)   aligned with current activities, including productivity and financial results.F) A) and B)
G) A) and E)

Question 7

According to McClelland's research, which of the following statements is true of the need for achievement?

Accepted Answer

A)   It is equivalent to Maslow's safety needs.
B)   It is often perceived negatively.
C)   It is important to most American managers.
D)   It is equivalent to Maslow's social needs.
E)   It is the most complex theory of human motivation.F) D) and E)
G) A) and B)

Question 8

Compare and contrast job enlargement, job enrichment, and job rotation. Give an example of each.

Accepted Answer

Job rotation is intended to alleviate bo...

Question 9

Which of the following statements is true of valence?

Accepted Answer

A)   It is the perceived likelihood that performance will be followed by a particular outcome.
B)   It can be positive or negative.
C)   It results in a person's level of performance.
D)   It is the perceived likelihood that employees' efforts will enable them to attain their performance goals.
E)   It can link effort to performance.F) B) and D)
G) None of the above

Question 10

What are stretch goals? List the different types of stretch goals.

Accepted Answer

Some firms today set stretch goals, targ...

Question 11

People should pursue goals that do not conflict with their personal values.

Accepted Answer

A) True 
 B)False

Question 12

In the context of Herzberg's two-factor theory, motivators

Accepted Answer

A)   are characteristics of a workplace.
B)   are not capable of making people truly motivated to do a good job.
C)   typically include company structures like policies, working conditions, and pay.
D)   even when well managed, can make employees feel dissatisfied.
E)   describe the job itself.F) None of the above
G) C) and E)

Question 13

_____ states that people have conscious goals that energize them and direct their thoughts and behaviors toward a particular end.

Accepted Answer

A)   Goal-setting theory
B)   Meaningful goals theory
C)   Acceptable goals theory
D)   Challenging goals theory
E)   Specific goals theoryF) B) and C)
G) D) and E)

Question 14

______ is the perceived likelihood that performance will be followed by a particular outcome.

Accepted Answer

A)   Valence
B)   Instrumentality
C)   Expectancy
D)   Job enlargement
E)   Job enrichmentF) All of the above
G) A) and E)

Question 15

As you begin to manage employees, what will you look for in your employees to judge job satisfaction?

Accepted Answer

The answer of As you begin to manage employees, what...

Question 16

On receiving feedback, one should ideally

Accepted Answer

A)   act defensive.
B)   avoid negative emotions.
C)   openly show if they are hurt.
D)   ignore it.
E)   vent out negative emotions.F) B) and C)
G) A) and C)

Question 17

The general goal of quality of work life QWL) programs is to satisfy the full range of employee needs.

Accepted Answer

A) True 
 B)False

Question 18

The need for achievement is important for leaders and managers in all of the following countries expect

Accepted Answer

A)   the United States.
B)   Great Britain.
C)   Japan.
D)   Canada.
E)   none of the above.F) A) and D)
G) A) and C)

Question 19

Which of the following best describes instrumentality?

Accepted Answer

A)   It is the perceived likelihood that performance will be followed by a particular outcome.
B)   It is the value that expected outcomes hold for the person contemplating them.
C)   It is any consequence resulting from performance.
D)   It is the likelihood that a person would repeat an action after receiving negative reinforcement.
E)   It is the likelihood that a person would repeat an action after receiving positive reinforcement. .F) A) and B)
G) A) and C)

Question 20

Providing work-related goals is an extremely effective way to stimulate motivation.

Accepted Answer

A) True 
 B)False

Exam 11: Motivating People

______ is the act of changing a task to make it inherently more rewarding, motivating, and satisfying for the people concerned.

Correct AnswerverifiedShow Answer

Which of the following statements is true of valence?

Correct AnswerverifiedShow Answer

______ is the perceived likelihood that performance will be followed by a particular outcome.

Correct AnswerverifiedShow Answer

Vertical stretch goals are

Correct AnswerverifiedShow Answer

As you begin to manage employees, what will you look for in your employees to judge job satisfaction?

Correct AnswerverifiedShow Answer

Providing work-related goals is an extremely effective way to stimulate motivation.

Correct AnswerverifiedShow Answer

_____ states that people have conscious goals that energize them and direct their thoughts and behaviors toward a particular end.

Correct AnswerverifiedShow Answer

People should pursue goals that do not conflict with their personal values.

Correct AnswerverifiedShow Answer

Compare and contrast job enlargement, job enrichment, and job rotation. Give an example of each.

Correct AnswerverifiedJob rotation is intended to alleviate bo...View AnswerShow Answer

Motivation refers to forces that

Correct AnswerverifiedShow Answer

____ are positive consequences that motivate behavior.

Correct AnswerverifiedShow Answer

Describe the important components of quality of work life QWL) programs with examples.

Correct AnswerverifiedAnswers will vary. Quality of work life ...View AnswerShow Answer

According to McClelland's research, which of the following statements is true of the need for achievement?

Correct AnswerverifiedShow Answer

Which of the following best describes instrumentality?

Correct AnswerverifiedShow Answer

In Maslow's need hierarchy, _____ need refers to a need for friendship, affection, belonging, and love.

Correct AnswerverifiedShow Answer

The need for achievement is important for leaders and managers in all of the following countries expect

Correct AnswerverifiedShow Answer

What are stretch goals? List the different types of stretch goals.

Correct AnswerverifiedSome firms today set stretch goals, targ...View AnswerShow Answer

In the context of Herzberg's two-factor theory, motivators

Correct AnswerverifiedShow Answer

On receiving feedback, one should ideally

Correct AnswerverifiedShow Answer

The general goal of quality of work life QWL) programs is to satisfy the full range of employee needs.

Correct AnswerverifiedShow Answer

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Job rotation is intended to alleviate bo...
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Answers will vary. Quality of work life ...
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Some firms today set stretch goals, targ...
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