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Which type of bureaucratic control takes place while plans are being carried out?


A) feedback control
B) specialist control
C) preliminary control
D) feedforward control
E) concurrent control

F) B) and C)
G) A) and B)

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E

Effective managers make sure that activities are going as planned with the help of control.

A) True
B) False

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Empowerment is important in organizations today because


A) the nature of management has changed.
B) employees' jobs have become less challenging.
C) employees are more concerned about pay.
D) labor unions are growing.
E) role of technology has increased.

F) A) and C)
G) C) and E)

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Olivia has recently reviewed a number of indicators of financial control. The ones that troubled her indicated that the company could have trouble meeting its short-term financial obligations. Which of the following was she concerned about?


A) profit and loss statement
B) profitability ratio
C) leverage ratio
D) current ratio
E) return on investment

F) A) and E)
G) A) and C)

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Palin Inc. has started a new system of allocating costs according to what their employees do, rather than what the company spends. For example, labor expenses are allocated to employee tasks rather than salary and benefits. This practice is referred to as


A) cost accounting.
B) accounting auditing.
C) task accounting.
D) activity-based costing.
E) allocation costing.

F) A) and D)
G) A) and C)

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Based on the given description, which of the following control systems does Taffe Inc. follow?


A) bureaucratic
B) market
C) clan
D) feedforward
E) concurrent

F) B) and C)
G) A) and E)

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Which of the following is a reason why employees resist control systems?


A) Control systems can change the power structure of the organization.
B) Control systems make employees less accountable for their performance.
C) Control systems decrease the accuracy of performance data.
D) Control systems ensure the security of employees.
E) Control systems require cooperation between employees.

F) A) and D)
G) B) and E)

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Which of the following is the second stage of budgetary control?


A) responding appropriately
B) performing budgetary operations
C) comparing Six Sigma data
D) establishing expectancies
E) taking action

F) None of the above
G) A) and E)

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_____ motivates people and provides information that enables them to correct their own deviations from performance standards.


A) Strategic window
B) Groupthink
C) Management myopia
D) Feedback
E) Provincialism

F) A) and C)
G) B) and E)

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An) _______ is an itemized financial document of the income and the expenses of a company's operations.


A) balanced scorecard
B) appropriation account
C) surplus
D) fiscal policy
E) profit and loss statement

F) A) and E)
G) All of the above

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E

________ control is based on the norms, values, shared goals, and trust among group members.


A) Clan
B) Feedback
C) Concurrent
D) Feedforward
E) Market

F) B) and E)
G) A) and B)

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_____ provide essential feedback control when they identify legal and ethical lapses that could harm the organization and its reputation.


A) Internal audits
B) Internal evaluations
C) External audits
D) Financial questions
E) Legal briefs

F) None of the above
G) A) and E)

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Allowing people to initiate their own corrective action encourages self-control and reduces the need for outside supervision.

A) True
B) False

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Describe feedback control, feedforward control, and concurrent control.

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Bureaucratic control...

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To be effective, control systems must


A) be based on subjective standards.
B) communicate needed information upward in the organization.
C) be acceptable to top stockholders.
D) use multiple approaches.
E) centralize decision making.

F) A) and B)
G) A) and D)

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_____ are the amounts the corporation owes to various creditors.


A) Liabilities
B) Equities
C) Dividends
D) Profits
E) Assets

F) C) and E)
G) C) and D)

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_____ increase the accuracy of performance data and make employees more accountable for their actions.


A) Profitability ratios
B) Bureaucratic controls
C) Tactical behaviors
D) Comprehensive control systems
E) Expense reports

F) B) and D)
G) A) and C)

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_____ indicates the company's ability to meet its long-term financial obligations.


A) Profitability ratio
B) Liquidity ratio
C) Debt-equity ratio
D) Current ratio
E) Net working capital ratio

F) B) and C)
G) All of the above

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C

_____ involves creating relationships built on mutual respect and encouraging each individual to take responsibility for his or her actions.


A) Empowerment
B) Authority control
C) Bureaucratic control
D) Cultural control
E) Clan control

F) B) and C)
G) D) and E)

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With the principle of exception, the manager is concerned with performance that equals or closely approximates the expected results.

A) True
B) False

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