Question 1

Data transfer between companies is done using __________,which is a communication standard that enables the electronic transfer of routine documents,such as purchase orders,between business partners.

Accepted Answer

A)  RFID
B)  collaborative planning,forecasting,and replenishment (CPFR) 
C)  vendor managed inventory (VMI) 
D)  electronic data interchange (EDI) E) A) and C)
F) C) and D)

Question 2

__________ help organizations identify,select,organize,disseminate,preserve,and share information and expertise.

Accepted Answer

A)  CPFR systems
B)  ERP systems
C)  KM systems
D)  SCM softwareE) A) and C)
F) All of the above

Question 3

__________ systems help organizations identify,select,organize,disseminate,and share information and expertise.

Accepted Answer

Knowledge ...

Question 4

Why are ERP systems worth their cost? That is,how do companies justify ERP investments?

Accepted Answer

Decisions are only as good as the timeli...

Question 5

The most common solution to supply chain uncertainties is to build inventories or safety stock as insurance,but that can cause the bullwhip effect in the supply chain.

Accepted Answer

A) True 
 B)False

Question 6

With __________ systems,suppliers and retailers collaborate in planning and demand forecasting in order to ensure that members of the supply chain will have the right amount of raw materials and finished goods when they need them.

Accepted Answer

The answer of With __________ systems,suppliers and retailers collaborate in...

Question 7

Each of the following describes ERP systems except:

Accepted Answer

A)  ERP apps interface with business partners through a B2B gateway,but cannot interface with legacy apps.
B)  From a technology perspective,ERP is the software infrastructure that links an enterprise's internal apps and supports its external business processes.
C)  ERP apps are modular,and the modules are integrated with each other to expand capabilities.
D)  Departments can easily stay informed of what's going on in other departments that impact its operations or performance.E) B) and C)
F) A) and C)

Question 8

Lessons learned from ERP failures include each of the following except:

Accepted Answer

A)  Several of the best companies have suffered devastating consequences from ERP failures that had led to multi-million dollar losses,bankruptcy,or lawsuits.
B)  Most often,ERP failures are eventually fixed and remain in use,which gives the false impression that the ERP was successful from the start.
C)  The success-as well as failure-of ERP depends on organizational and technological factors that occur prior to,during,and after the implementation.
D)  Vendor blogs,white papers,and YouTube posts are good sources of objective data for selecting a compatible ERP solution.E) B) and D)
F) A) and B)

Question 9

Prior to selecting and implementing an ERP or other enterprise system,it's essential that a company identify the _____.

Accepted Answer

A)  problems to be solved
B)  goals to be achieved and type of support the IS is to provide
C)  problems to be solved,goals to be achieved,and type of support the IS is to provide
D)  cost of implementation and maintenanceE) A) and B)
F) A) and C)

Question 10

Which of the following statements about knowledge management systems (KMS) is false?

Accepted Answer

A)  KMSs help an organization cope with rapid change and downsizing by making expertise of the organization's human capital widely accessible.
B)  KMS are being built,in part,from increased pressure to maintain a well-informed,productive workforce.
C)  With a KMS,an organization is able to capitalize on the knowledge and experience of employees worldwide.
D)  Knowledge is structured to increase itsE) C) and D)
F) All of the above

Question 11

According to the loyalty effect,a five percent reduction in customer attrition can improve profits by as much as __________ percent.

Accepted Answer

A)  5
B)  10
C)  15
D)  20E) A) and D)
F) A) and C)

Question 12

An ERP interfaces with legacy applications through a(n)__________ layer.

Accepted Answer

enterprise...

Question 13

__________ is a supply chain relationship in which a vendor continuously monitors the inventory of a retailer or distributor and automatically replenishes their inventory when levels hit the re-order point.

Accepted Answer

A)  Safety stock
B)  Stockouts
C)  Continuous replenishment
D)  Bullwhip effectE) B) and C)
F) C) and D)

Question 14

Characteristics of enterprise systems include all of the following except:

Accepted Answer

A)  Because of their complexity,enterprise systems are leased or licensed from vendors and customized with support from IT personnel who are familiar with their company's business processes.
B)  There is a trend toward ERP as a service,which is increasing.
C)  Enterprise systems automated existing business processes to minimize disruption and training costs.
D)  To simplify and reduce the high cost of the ERP software selection process,there is an annual ERP Vendor Shootout to help ERP selection teams at companies with manufacturing,distribution,or project-oriented requirements.E) B) and C)
F) A) and B)

Question 15

The greatest challenges when implementing enterprise systems are due to _____.

Accepted Answer

A)  the technologies
B)  vendors
C)  process and change management
D)  end-usersE) None of the above
F) B) and D)

Question 16

__________ connect the ERP in the enterprise to external business partners.

Accepted Answer

The answer of __________ connect the ERP in the enterprise...

Question 17

The journey that a product travels starting with raw material suppliers onto manufacturers or assemblers,then forward to distributors and retail sales shelves and ultimately to customers is its product life cycle.

Accepted Answer

A) True 
 B)False

Question 18

What is the first step toward becoming an agile manufacturer?

Accepted Answer

A)  Reengineer financial business processes
B)  Develop the means to monitor the marketplace
C)  Develop new products and services for current and prospective customers
D)  Implement inventory tracking systemsE) A) and C)
F) All of the above

Question 19

The concept of an on-demand enterprise is based on the premise that manufacturing or service fulfillment operations will start only after an order is received.This approach is referred to as__________.

Accepted Answer

A)  produce-to-stock
B)  build-to-order
C)  JIT
D)  safety stockE) B) and C)
F) All of the above

Question 20

Enterprise systems allow workers to access and analyze real-time information and transaction processes across the entire organization.

Accepted Answer

A) True 
 B)False

Exam 10: Enterprise Information Systems

Which of the following statements about knowledge management systems (KMS) is false?

Correct AnswerverifiedShow Answer

Prior to selecting and implementing an ERP or other enterprise system,it's essential that a company identify the _____.

Correct AnswerverifiedShow Answer

The greatest challenges when implementing enterprise systems are due to _____.

Correct AnswerverifiedShow Answer

Lessons learned from ERP failures include each of the following except:

Correct AnswerverifiedShow Answer

What is the first step toward becoming an agile manufacturer?

Correct AnswerverifiedShow Answer

Enterprise systems allow workers to access and analyze real-time information and transaction processes across the entire organization.

Correct AnswerverifiedShow Answer

__________ systems help organizations identify,select,organize,disseminate,and share information and expertise.

Correct AnswerverifiedKnowledge ...View AnswerShow Answer

The concept of an on-demand enterprise is based on the premise that manufacturing or service fulfillment operations will start only after an order is received.This approach is referred to as__________.

Correct AnswerverifiedShow Answer

With __________ systems,suppliers and retailers collaborate in planning and demand forecasting in order to ensure that members of the supply chain will have the right amount of raw materials and finished goods when they need them.

Correct AnswerverifiedShow Answer

Why are ERP systems worth their cost? That is,how do companies justify ERP investments?

Correct AnswerverifiedDecisions are only as good as the timeli...View AnswerShow Answer

Characteristics of enterprise systems include all of the following except:

Correct AnswerverifiedShow Answer

The most common solution to supply chain uncertainties is to build inventories or safety stock as insurance,but that can cause the bullwhip effect in the supply chain.

Correct AnswerverifiedShow Answer

__________ help organizations identify,select,organize,disseminate,preserve,and share information and expertise.

Correct AnswerverifiedShow Answer

__________ is a supply chain relationship in which a vendor continuously monitors the inventory of a retailer or distributor and automatically replenishes their inventory when levels hit the re-order point.

Correct AnswerverifiedShow Answer

According to the loyalty effect,a five percent reduction in customer attrition can improve profits by as much as __________ percent.

Correct AnswerverifiedShow Answer

Data transfer between companies is done using __________,which is a communication standard that enables the electronic transfer of routine documents,such as purchase orders,between business partners.

Correct AnswerverifiedShow Answer

The journey that a product travels starting with raw material suppliers onto manufacturers or assemblers,then forward to distributors and retail sales shelves and ultimately to customers is its product life cycle.

Correct AnswerverifiedShow Answer

Each of the following describes ERP systems except:

Correct AnswerverifiedShow Answer

__________ connect the ERP in the enterprise to external business partners.

Correct AnswerverifiedShow Answer

An ERP interfaces with legacy applications through a(n)__________ layer.

Correct Answerverifiedenterprise...View AnswerShow Answer

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Knowledge ...
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Decisions are only as good as the timeli...
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enterprise...
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