Question 1

___________ suggests that supply chain partners will be working from a collectively agreed-to single demand forecast number as opposed to each member working off its own demand forecast projection.

Accepted Answer

A)  Supply chain orientation
B)  Collaborative planning,forecasting,and replenishment (CPFR) concept
C)  Order management
D)  Supply chain analyticsE) C) and D)
F) B) and C)

Question 2

The order triage function refers to correcting mistakes that may occur with order picking.

Accepted Answer

A) True 
 B)False  False

Question 3

The creation across the supply chain and its markets of a coordinated flow of demand is the definition of ___________.

Accepted Answer

A)  order cycle
B)  order management
C)  demand management
D)  supply chain managementE) A) and B)
F) B) and D)

Question 4

In make-to-order situations,finished goods are produced after receiving a customer order.

Accepted Answer

A) True 
 B)False

Question 5

A commonly used rule of thumb is that it costs approximately ___________ times as much to get a new customer as it does to keep an existing customer.

Accepted Answer

A)  three
B)  four
C)  five
D)  sixE) B) and C)
F) None of the above

Question 6

Which of the following is not a benefit of voice-based order picking?

Accepted Answer

A)  fewer picking errors
B)  improved productivity
C)  minimal training time to learn the technology
D)  fewer employee accidentsE) A) and C)
F) All of the above

Question 7

In general,there are ___________ possible ways to transmit orders.

Accepted Answer

A)  three
B)  four
C)  five
D)  sixE) A) and D)
F) All of the above

Question 8

Dependability consists of consistent order cycles,safe delivery,and complete delivery.

Accepted Answer

A) True 
 B)False

Question 9

Benchmarking should only involve numerical comparisons of relevant metrics.

Accepted Answer

A) True 
 B)False

Question 10

Leadership is the process of taking corrective action when measurements indicate that the goals and objectives of customer service are not being achieved.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following statements is false?

Accepted Answer

A)  Goals tend to be broad,generalized statements regarding the overall results that the firm is trying to achieve.
B)  Objectives are more specific than goals.
C)  A central element to the establishment of customer service goals and objectives is determining the customer's viewpoint.
D)  Objectives should be specific,measurable,achievable,and responsive.E) None of the above
F) A) and B)

Question 12

Surveys and analog techniques are examples of ___________ forecasting.

Accepted Answer

A)  cause and effect
B)  time series
C)  exponential smoothing
D)  judgmentalE) B) and D)
F) A) and B)

Question 13

In general terms,order management refers to management of the various activities associated with the order cycle.

Accepted Answer

A) True 
 B)False

Question 14

Classifying orders according to pre-established guidelines so that a company can prioritize how orders are to be filled refers to ___________.

Accepted Answer

A)  order fill rate
B)  order management
C)  order processing
D)  order triageE) C) and D)
F) A) and B) D

Question 15

The order cycle is ___________.

Accepted Answer

A)  the time that it takes for a check to clear
B)  the time that it takes from when a customer places an order until the selling firm receives the order
C)  also called the replenishment cycle
D)  also called the vendor cycleE) B) and C)
F) A) and C)

Question 16

___________ refers to finished goods that are produced prior to receiving a customer order.

Accepted Answer

A)  Make-to-stock
B)  Supply management
C)  Make-to-order
D)  SpeculationE) All of the above
F) B) and C)

Question 17

___________ refers to the time from when the seller receives an order until an appropriate location is authorized to fill the order.

Accepted Answer

A)  Order processing
B)  Order cycle
C)  Order management
D)  Order transmittalE) B) and D)
F) B) and C)

Question 18

Customer service can be defined as the ability of logistics management to satisfy users in terms of quality,dependability,communication,and convenience.

Accepted Answer

A) True 
 B)False

Question 19

Which forecasting technique assumes that one or more factors are related to demand and that this relationship can be used to estimate future demand?

Accepted Answer

A)  exponential smoothing
B)  judgmental
C)  cause and effect
D)  time seriesE) B) and C)
F) A) and D) C

Question 20

It costs about five times as much to get a new customer as it does to keep an existing customer.

Accepted Answer

A) True 
 B)False

Exam 7: Demand Management,order Management

___________ suggests that supply chain partners will be working from a collectively agreed-to single demand forecast number as opposed to each member working off its own demand forecast projection.

Correct AnswerverifiedShow Answer

The order triage function refers to correcting mistakes that may occur with order picking.

Correct AnswerverifiedFalse

The creation across the supply chain and its markets of a coordinated flow of demand is the definition of ___________.

Correct AnswerverifiedShow Answer

In make-to-order situations,finished goods are produced after receiving a customer order.

Correct AnswerverifiedShow Answer

A commonly used rule of thumb is that it costs approximately ___________ times as much to get a new customer as it does to keep an existing customer.

Correct AnswerverifiedShow Answer

Which of the following is not a benefit of voice-based order picking?

Correct AnswerverifiedShow Answer

In general,there are ___________ possible ways to transmit orders.

Correct AnswerverifiedShow Answer

Dependability consists of consistent order cycles,safe delivery,and complete delivery.

Correct AnswerverifiedShow Answer

Benchmarking should only involve numerical comparisons of relevant metrics.

Correct AnswerverifiedShow Answer

Leadership is the process of taking corrective action when measurements indicate that the goals and objectives of customer service are not being achieved.

Correct AnswerverifiedShow Answer

Which of the following statements is false?

Correct AnswerverifiedShow Answer

Surveys and analog techniques are examples of ___________ forecasting.

Correct AnswerverifiedShow Answer

In general terms,order management refers to management of the various activities associated with the order cycle.

Correct AnswerverifiedShow Answer

Classifying orders according to pre-established guidelines so that a company can prioritize how orders are to be filled refers to ___________.

Correct AnswerverifiedD

The order cycle is ___________.

Correct AnswerverifiedShow Answer

___________ refers to finished goods that are produced prior to receiving a customer order.

Correct AnswerverifiedShow Answer

___________ refers to the time from when the seller receives an order until an appropriate location is authorized to fill the order.

Correct AnswerverifiedShow Answer

Customer service can be defined as the ability of logistics management to satisfy users in terms of quality,dependability,communication,and convenience.

Correct AnswerverifiedShow Answer

Which forecasting technique assumes that one or more factors are related to demand and that this relationship can be used to estimate future demand?

Correct AnswerverifiedC

It costs about five times as much to get a new customer as it does to keep an existing customer.

Correct AnswerverifiedShow Answer

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False

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D

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C

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