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Exam 10: Motivating Employees

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Question 91

Multiple Choice

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According to the Legal Briefcase box for Chapter 10,the management approach used at United Parcel Service (UPS) is an example of:

A) the Hawthorne principle.
B) a humanistic approach.
C) Theory Z.
D) scientific management.

E) A) and B)
F) All of the above

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Question 92

Multiple Choice

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The need __________ would be classified as a social need.

A) to reach one's full potential
B) to feel safe and secure from unexpected threats
C) for recognition and self-respect
D) to feel accepted and loved

E) A) and B)
F) A) and C)

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Question 93

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A key element of Frederick Taylor's approach was the time-motion study,which examined the tasks performed to complete a job and the time needed to complete each task.

At one of the new campuses of Wild Oak Community College,administrative staff members are trained on a number of jobs including general student registration procedures,advising,counseling,computer support,and faculty assistance.Although Christy usually registers students and Sam usually advises students,they can easily switch roles and help each other out during busy times.They can also be called into a classroom to assist an instructor troubleshoot a computer issue.Unlike other College's where lines are long and students must come back several times in order to be served,at Wild Oak,you never hear someone say,"It's not my job!" This campus has successfully implemented ____________.

In Maslow's view,social needs include the need to feel loved and accepted.

Blake was asked by his team leader to explore and evaluate the best ways to communicate with customers online.Although Blake is relatively new to the company,and is not well versed on the entire product line,he is a millennial which makes him overall well suited to knowing how people find things in common with others in an online environment. Millennials (also known as Generation Y)have never experienced life without computers and the Internet.This generation navigates web sites very well.

Job simplification attempts to increase task efficiency by breaking the job into simple steps and assigning people to perform each of those steps.

According to Victor Vroom,which of the following questions is an employee likely to ask before deciding to exert his or her maximum effort toward completing a task?

According to Maslow's Hierarchy of Needs theory,which of the following would be an issue that requires the fulfillment of a lower order need?

Theory Y managers assume that the main factor that motivates most employees is the desire to earn more money.

According to McGregor,Theory X managers assume that employees dislike work,and will avoid it if possible.

Managers who believe job enrichment can effectively improve motivation would try to give employees a significant degree of freedom and flexibility in scheduling their work and in determining the procedures they use. Advocates of job enrichment identify five characteristics of work that are important in affecting the motivation and performance of employees.One of these is autonomy,which refers to the degree of freedom,independence,and discretion employees have in scheduling work and determining procedures.

According to equity theory,which of the following statements is most accurate?

Jackie had been very pleased with her part-time job at a local convenience store until a recent incident occurred.During Jackie's shift,the store was burglarized.Although no one was hurt,Jackie now feels uneasy and fearful during her late night shift.She is so nervous and worried that she is having a hard time concentrating on her work and is thinking about quitting.Management needs to be aware of Jackie's unmet _______ needs.

The basic principle of equity theory is that employees try to maintain fairness between their efforts and their compensation compared to others in similar positions.

Herzberg's research focused on determining which management style achieved the highest level of worker motivation.

At Blastoff.com,a web-based auction headquartered in upstate New York,when employees are at the company's main office,they do not expect to necessarily sit at the same desk everyday.They may decide to situate in a projection room;in a temporary soundproof room,or in one of several lounge areas in the building.They may locate next to someone outside of their functional area.Blastoff management believes that breaking down barriers fosters more communication and innovation,and makes jobs more interesting. Removing physical barriers is a contemporary strategy for developing open communication within a firm.

At Boss Motorcar Company,employees are grouped into teams.Each team is responsible for assembling an entire automobile.Boss gives each team freedom and flexibility to decide how to divide-up the work.The company keeps the employees informed about how their cars are selling,and even shows them the comments customers make about quality and performance on customer satisfaction questionnaires.Boss Motorcar Company is using a strategy of:

Generation X employees are likely to:

Frank and Lillian Gilbreth thought that every job could be broken down into a series of elementary motions that they called: