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Exam 7: Management and Leadership

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Question 61

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Customers who visit any Good As New Appliance Repair Center see a framed statement prominently displayed near the front door.The plaque describes the company's fundamental purposes.In part,it states that "All Good As New Centers operate under the belief that every customer deserves good quality parts,fast and dependable service,and a fair price." The words on this plaque reflect the ____________ of Good As New.

A) strategic plan
B) mission statement
C) corporate agenda
D) corporate charter

E) B) and C)
F) None of the above

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Question 62

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One example of tactical planning is setting annual budgets and deciding on other details and activities necessary to meet the strategic objectives.

A) True
B) False

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Question 63

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The best way to get people to do what a manager wants is for the manager to reprimand those who don't do things correctly.

Brainstorming is coming up with as many solutions as possible in a short period of time with a focus toward not censoring anyone's ideas.

Axel is in a new position,serving as a first-line manager.Axel's position will require him to spend a lot of time:

A basic difference between goals and objectives is that goals are:

Goals are broad,long-term accomplishments an organization wants to achieve.

Without clear standards,the control process is impossible to implement.

Because of the threat of terrorism,the workplace is changing from an environment in which all employees work together to accomplish common goals to an environment in which a leader dictates the rules to others.

Operational planning looks at the organization as a whole,while strategic planning focuses on specific departmental actions.

Instead of creating detailed strategic plans,the leaders of market-based companies (companies that respond quickly to environmental changes)set flexible directions so as to allow for change and seize opportunities when they come.

Which of the following statements about leadership styles is most accurate?

The autocratic style of leadership can be very effective in emergency situations.

Two years ago,Travis started his own restaurant supply company,serving the greater Chicago area.Until recently,he has never concerned himself with establishing a formal control system.Now,with a recession looming,he is experiencing cost conscious restaurant owners.He has decided that a formal control system is needed.The first step Travis should take is:

Harold is a no-nonsense boss who believes that the best way for an organization to achieve its goals is for workers to follow their boss's orders.Thus,he tells workers exactly what to do and how to do it.Harold's approach is an example of directing.

In the control process,performance standards should be stated in general terms in order to give management as much flexibility as possible.

Which of the following is a clear performance standard?

A mission statement outlines the fundamental purposes of an organization.

The revolution in management that is currently underway suggests that the most effective managers of the future will:

Because of advancements in technology,managers now have an easier time obtaining long-term commitments from workers.