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A bar graph that shows what projects or tasks are in process and how much of each is completed is called a(n) :


A) Grid chart.
B) Gantt chart.
C) Priority chart.
D) Stem chart.

E) B) and C)
F) A) and B)

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In a just-in-time inventory system,the producer holds large quantities of the materials and components used in the production process in its inventory to ensure that it always has enough on hand.

A) True
B) False

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A company becomes lean by _________ its capacity to produce high-quality goods,while ___________ its need for resources.


A) investigating;planning
B) increasing;decreasing
C) decreasing;increasing
D) planning;investigating

E) None of the above
F) A) and D)

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Reviewing the PERT Network below: If it takes 1,2,or 3 weeks for each activity (represented by a box) to be completed,the critical path is represented by:


A) the path that begins with "Start" and continues with all boxes labeled with No.1.
B) the path that begins with "Start",continues with all boxes labeled with No.2,and concludes with "Finish".
C) the path that begins with "Start" continues with one box labeled with No.2,proceeds with all boxes labeled with No.3,and concludes with "Finish".
D) the path that begins with "Start" continues with all boxes labeled with No.1,and concludes with "Finish".

E) None of the above
F) A) and C)

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Which of the following statements best reflects the approach state and local governments take to influence the location decisions of businesses? State and local governments:


A) often engage in fierce competition to attract businesses,including the offer of tax breaks,zoning changes,and financial aid
B) try to avoid competition with other areas,because such competition usually backfires and creates ill-will
C) no longer pursue new businesses,because they have found that attempts to attract businesses are usually too expensive to justify the results
D) work primarily through the federal government and the Small Business Administration to obtain financial assistance for firms seeking to locate in their area

E) B) and C)
F) A) and C)

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The goal of lean manufacturing is to:


A) keep inventories of finished goods as high as possible.
B) produce goods and services with less of everything that goes into the process.
C) produce a very limited variety of goods.
D) become more self sufficient by producing major components rather than buying them.

E) C) and D)
F) A) and B)

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Mini-Case "These are exciting times for our company.We've made a lot of changes over the past two years that have really improved our operations and lowered our costs.Now we are ready to expand into new markets.Minimotors is on its way to becoming a global player." The speaker was Sparky Weyer,president and CEO of Minimotors,Inc. ,a growing manufacturer of small (some of them downright tiny) electric motors used in a variety of power tools and appliances.Sparky was meeting with potential financial backers in an effort to obtain funding for some expensive new machinery he wanted to purchase."You may have heard about some of the ways we've cut costs," Sparky continued."We've developed a new arrangement with several of our biggest suppliers.They've agreed to make more frequent deliveries tied directly to our production schedules.This will help us reduce our inventory costs dramatically.We've also greatly reduced the number of defective motors we produce by carefully keeping tabs on all of our manufacturing processes.In fact,we have set a goal of reducing our defects to 3.4 parts per million.The main purpose of my meeting with you today is because we want to install some sophisticated new machinery and software that will allow us to quickly design and produce motors to the exact specifications of our customers.The machinery is computer-controlled and can produce custom-designed products at very little increase in cost compared to our mass produced motors.We feel this flexibility and quick response time will give us a tremendous competitive advantage and help us attract new customers.Installing the new equipment and training our workers to use it properly will be a complex project,but I'm confident that once we get everything up and running we'll be able to strengthen our position as the leading maker of high-quality electric motors." -Sparky sees quality control in terms of detecting potential problems to prevent their occurrence and thus save Minimotors money.The quality control process that is most closely linked to Sparky's goal is known as:


A) Six Sigma.
B) Quality function deployment.
C) ERP.
D) PERT analysis.

E) All of the above
F) A) and B)

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Production management is the traditional term used to describe all the activities managers do to help their firms create:


A) resources.
B) goods.
C) services.
D) equities.

E) A) and D)
F) A) and B)

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Operations management converts resources into goods and services.

A) True
B) False

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Featured Furnishings is a company that specializes in producing custom-made furniture.A continuous production process would be the most efficient way for Featured Furnishings to produce its products.

A) True
B) False

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Since U.S.manufacturing competes on price throughout the world,innovation plays a very small part in the U.S.economy.

A) True
B) False

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In a just-in-time inventory system,suppliers:


A) deliver materials and parts in large quantities only a few times a year.
B) enjoy much lower delivery costs.
C) have a great deal of flexibility in determining when to make deliveries.
D) become more like a department in the producing firm rather than a separate business.

E) A) and D)
F) None of the above

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Operations management in the service sector is focused on creating:


A) good experiences for those who use the service.
B) jobs for the local community.
C) additional customer expectations.
D) inexpensive ways to get things done.

E) C) and D)
F) None of the above

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J & R Industries typically produces very large batches of standardized products used by plumbers,such as pipefittings and valves that must be produced in standard sizes.A continuous production process would work well for J & R.

A) True
B) False

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A product manufacturing layout is used to produce large quantities of a few types of products.

A) True
B) False

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Mini-Case "These are exciting times for our company.We've made a lot of changes over the past two years that have really improved our operations and lowered our costs.Now we are ready to expand into new markets.Minimotors is on its way to becoming a global player." The speaker was Sparky Weyer,president and CEO of Minimotors,Inc. ,a growing manufacturer of small (some of them downright tiny) electric motors used in a variety of power tools and appliances.Sparky was meeting with potential financial backers in an effort to obtain funding for some expensive new machinery he wanted to purchase."You may have heard about some of the ways we've cut costs," Sparky continued."We've developed a new arrangement with several of our biggest suppliers.They've agreed to make more frequent deliveries tied directly to our production schedules.This will help us reduce our inventory costs dramatically.We've also greatly reduced the number of defective motors we produce by carefully keeping tabs on all of our manufacturing processes.In fact,we have set a goal of reducing our defects to 3.4 parts per million.The main purpose of my meeting with you today is because we want to install some sophisticated new machinery and software that will allow us to quickly design and produce motors to the exact specifications of our customers.The machinery is computer-controlled and can produce custom-designed products at very little increase in cost compared to our mass produced motors.We feel this flexibility and quick response time will give us a tremendous competitive advantage and help us attract new customers.Installing the new equipment and training our workers to use it properly will be a complex project,but I'm confident that once we get everything up and running we'll be able to strengthen our position as the leading maker of high-quality electric motors." -Sparky knows that installing the new equipment and training workers to use it efficiently will be a long and complex process consisting of many different tasks.Which of the following methods would help him determine how long this project is likely to take?


A) TPSM (task priority scheduling method)
B) Dependency Analysis
C) TRSS (task and resource scheduling system)
D) PERT (program evaluation and review technique)

E) B) and C)
F) A) and D)

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The Ritz-Carlton hotel offers restaurants with the finest service,elevators that run smoothly,and a front desk that processes people quickly.Many times fresh-cut flowers are in the lobbies and dishes of fruit are in each room.__________ is responsible for implementing these customer benefits.


A) Human resources management
B) The management staff
C) Operations management
D) Production management

E) All of the above
F) C) and D)

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Which of the following statements best describes the impact of recent advances in information technology on business location decisions?


A) Advances in information technology give firms a greater incentive to locate near big cities,because that is where they can take full advantage of these advances
B) Western states tend to benefit the most from improvements in information technology,because most states in this region have invested heavily in Internet technology
C) Advances in information technology will have no real effect on location decisions
D) Advances in information technology will give firms more flexibility in their location decisions by reducing the need to locate close to sources of labor

E) A) and D)
F) None of the above

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In order to determine overall progress on her current project,production manager Michelle Hudson often refers to a bar graph that shows what activities are being worked on,and how much of each task has been completed on a daily basis.Michelle is using a Gantt chart.

A) True
B) False

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The purpose of a PERT network is:


A) to monitor the quality of a product for compliance with ISO 9000 standards.
B) to monitor the progress of a multi-step project during its development.
C) to connect all firms that are ISO 9000 certified so that they can partner with each other on future projects.
D) to be used as a decision making tool when evaluating the best facility locations and layouts.

E) A) and D)
F) None of the above

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