Question 1

________ask raters to rate the frequency with which workers perform specific behaviors representative of the job dimensions that are critical to successful job performance.

Accepted Answer

A)   Behavioral observation scales
B)   Observational research studies
C)   Performance rating scales
D)   Objective performance measures
E)   Trait rating scalesF) A) and C)
G) A) and B)

Question 2

In legal terms, intentional discrimination by an employer is identified as adverse impact while unintentional discrimination is called disparate treatment.

Accepted Answer

A) True 
 B)False  False

Question 3

Identify and describe the three kinds of job interviews. Which type works best as a selection tool?

Accepted Answer

In job interviews, company representativ...

Question 4

To ensure that sexual harassment laws are followed and not violated, companies should________ .

Accepted Answer

A)   respond immediately when sexual harassment is reported
B)   write a clear, understandable, strongly worded policy that is well publicized within the company
C)   make sure they are acting in compliance with not only federal but also local laws
D)   respect the privacy of the accused and the accusers
E)   do all of theseF) All of the above
G) C) and D)

Question 5

To improve traditional performance appraisal feedback sessions, it is recommended that managers________ .

Accepted Answer

A)   combine developmental feedback and administrative feedback
B)   strengthen the grading aspect of performance appraisal
C)   base performance appraisal feedback sessions on self-appraisals
D)   use outsourcing
E)   use either a halo or a recency measureF) A) and B)
G) C) and E)

Question 6

Former female employees of a national real estate brokerage firm claimed that they were subjected to lewd remarks, unwanted groping, and sexual propositions by male co-workers. According to their attorney, "The firm created a frat-house culture and then failed to do anything about it." Their suit claims the women were victims of ____.

Accepted Answer

A)   disparate treatment
B)   a hostile work environment
C)   gender discrimination
D)   quid pro quo sexual harassment
E)   adverse treatmentF) None of the above
G) A) and B) B

Question 7

What is a performance appraisal? How does it influence organizational success? Explain why it poses a particular challenge to managers.

Accepted Answer

Performance appraisal is the process of ...

Question 8

________is unintentional discrimination in which there is a substantially different rate of selection in hiring, promotion, or other employment decisions that works to the disadvantage of members of a particular race, sex, age, ethnicity, or protected group.

Accepted Answer

A)   Disparate treatment
B)   Adverse impact
C)   Bona fide discrimination
D)   Unsolicited discrimination
E)   Demographic discriminationF) A) and C)
G) A) and B)

Question 9

Trends in Hiring Practices
Zachary Schneider saw a sign in the window of an Amy’s Ice Creams franchise operation. The sign said the company was looking for new employees. When he went in to ask for a job application, he was given a paper bag and told to do “something creative with it.” The test was to see whether the job applicant was suited to carrying out the chain’s mission: “To make people’s day.” This type of pre­employment assessment is not unusual. Gourmet grocery chain Central Market uses a four­page application form which includes essay questions such as “Tell us about your favorite food experience.” If it seems an applicant is a good match for the company, he or she is asked to make a statement about himself or herself using items found in the grocery store and to participate with other applicants in a roundtable discussion.

-Refer to Trends in Hiring Practices. The need for creative skills in order to work at Amy's would be listed as a ________ that the company's HR department would have developed for franchisees.

Accepted Answer

A)   task specialization
B)   job description
C)   work empowerment norm
D)   job specification
E)   multitasking capabilityF) C) and D)
G) B) and D)

Question 10

Full compliance with federal law is enough to ensure that an organization cannot incur liability in sexual harassment complaints.

Accepted Answer

A) True 
 B)False

Question 11

Dysfunctional turnover is the loss of high-performing employees due to unplanned downsizing.

Accepted Answer

A) True 
 B)False

Question 12

From a legal perspective, there are two kinds of sexual harassment. They are________ .

Accepted Answer

A)   quid pro quo and hostile work environment
B)   hostile work environment and bona fide
C)   adverse impact and bona fide
D)   quid pro quo and bona fide
E)   adverse impact and disparate treatmentF) A) and D)
G) C) and D)

Question 13

The term ________refers to both the financial and nonfinancial rewards organizations give employees in exchange for their work.

Accepted Answer

A)   wages
B)   value-addedRefers to both the financial and nonfinancial rewards organizations give employees in exchange for
C)   compensation
D)   salaries
E)   feesF) A) and E)
G) A) and D)

Question 14

In setting their pay structures, companies use a procedure known as performance assessment, which determines the worth of each job by determining the market value of the knowledge, skills, and requirements needed to perform it.

Accepted Answer

A) True 
 B)False

Question 15

Job analyses, job descriptions, and job specifications help companies meet the legal requirement that their human resource decisions be job-related.

Accepted Answer

A) True 
 B)False

Question 16

What is sexual harassment? Identify the two kinds of sexual harassment from a legal perspective. Describe some frequent misunderstandings about sexual harassment. Specify steps that companies can take to make sure that sexual harassment laws are followed and not violated. Give one example of possible sexual harassment that you have heard or read about and explain which of the steps just described could have averted or resolved that situation more effectively.

Accepted Answer

According to the EEOC, sexual harassment is a form of discrimination in which unwelcome sexual advances, requests for sexual favors, or other verbal or physical conduct of a sexual nature occur. From a legal perspective, there are two kinds of sexual harassment, quid pro quo and hostile work environment. Quid pro quo sexual harassment occurs when employment outcomes, such as hiring, promotion, or simply keeping one's job, depend on whether an individual submits to being sexually harassed. By contrast, a hostile work environment occurs when unwelcome and demeaning sexually related behavior creates an intimidating, hostile, and offensive work environment.
Managers often wrongly assume (1) that the victim and harasser must be of the opposite sex (they do not; according to the courts, sexual harassment can occur between people of the same sex), (2) that sexual harassment can only occur between co-workers or between supervisors and their employees (it can also include agents of employers, such as consultants, or even nonemployees; the key is whether the harassment occurs while conducting company business), and (3) that only people who have themselves been harassed can file complaints or lawsuits (in fact, especially in hostile work environments, anyone affected by offensive conduct can file a complaint or lawsuit).
To make sure that sexual harassment laws are followed, companies should (1) respond immediately when harassment is reported; (2) write a clear, understandable, strongly worded sexual harassment policy that gives specific examples of what constitutes sexual harassment and is widely publicized within the company; (3) establish clear reporting procedures that ensure a quick response by impartial parties who will protect the privacy of both the accused and accuser; and (4) be aware of and follow city and state laws concerning sexual harassment in addition to federal law.
Student examples of potential harassment will typically cover the gamut from mild to extreme. Better answers will specify one of the two legal definitions of harassment for the situation and will clearly articulate steps from the recommended list that could have been taken to avert or resolve the situation more effectively.

Question 17

Which of the following statements about sexual harassment is true?

Accepted Answer

A)   Only people who have themselves been harassed can file complaints or lawsuits.
B)   Nonemployees cannot be guilty of sexual harassment.
C)   Sexual harassment can occur between people of the same sex.
D)   The three kinds of sexual harassment are quid pro quo, bona fide, and disparate treatment.
E)   None of these statements about sexual harassment is true.F) D) and E)
G) B) and D)

Question 18

Which of the following is one of the ways in which training can be evaluated?

Accepted Answer

A)   reactions of employees
B)   on how much employees learned
C)   how much employees actually modified their on-the- job behavior
D)   how job performance improved
E)   all of theseF) D) and E)
G) A) and E)

Question 19

Which of the following is an internal recruiting method?

Accepted Answer

A)   advertising
B)   job fairs
C)   job posting
D)   Internet job sites
E)   walk-insF) B) and C)
G) C) and E)

Question 20

Which of the following is an internal recruiting method?

Accepted Answer

A)   employee referrals
B)   career paths
C)   walk-ins
D)   employment services
E)   advertisementsF) C) and D)
G) All of the above

Exam 10: Section 1: Managing Teams

________ask raters to rate the frequency with which workers perform specific behaviors representative of the job dimensions that are critical to successful job performance.

Correct Answer
verified

In legal terms, intentional discrimination by an employer is identified as adverse impact while unintentional discrimination is called disparate treatment.

Correct Answer
verified
False

Identify and describe the three kinds of job interviews. Which type works best as a selection tool?

Correct Answer
verified
In job interviews, company representativ...
View Answer

To ensure that sexual harassment laws are followed and not violated, companies should________ .

Correct Answer
verified

To improve traditional performance appraisal feedback sessions, it is recommended that managers________ .

Correct Answer
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Correct Answer
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B

What is a performance appraisal? How does it influence organizational success? Explain why it poses a particular challenge to managers.

Correct Answer
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Performance appraisal is the process of ...
View Answer

________is unintentional discrimination in which there is a substantially different rate of selection in hiring, promotion, or other employment decisions that works to the disadvantage of members of a particular race, sex, age, ethnicity, or protected group.

Correct Answer
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Correct Answer
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Full compliance with federal law is enough to ensure that an organization cannot incur liability in sexual harassment complaints.

Correct Answer
verified

Dysfunctional turnover is the loss of high-performing employees due to unplanned downsizing.

Correct Answer
verified

From a legal perspective, there are two kinds of sexual harassment. They are________ .

Correct Answer
verified

The term ________refers to both the financial and nonfinancial rewards organizations give employees in exchange for their work.

Correct Answer
verified

In setting their pay structures, companies use a procedure known as performance assessment, which determines the worth of each job by determining the market value of the knowledge, skills, and requirements needed to perform it.

Correct Answer
verified

Job analyses, job descriptions, and job specifications help companies meet the legal requirement that their human resource decisions be job-related.

Correct Answer
verified

Which of the following statements about sexual harassment is true?

Correct Answer
verified

Which of the following is one of the ways in which training can be evaluated?

Correct Answer
verified

Which of the following is an internal recruiting method?

Correct Answer
verified

Which of the following is an internal recruiting method?

Correct Answer
verified

Exam 10: Section 1: Managing Teams

________ask raters to rate the frequency with which workers perform specific behaviors representative of the job dimensions that are critical to successful job performance.

Correct AnswerverifiedShow Answer

In legal terms, intentional discrimination by an employer is identified as adverse impact while unintentional discrimination is called disparate treatment.

Correct AnswerverifiedFalse

Identify and describe the three kinds of job interviews. Which type works best as a selection tool?

Correct AnswerverifiedIn job interviews, company representativ...View AnswerShow Answer

To ensure that sexual harassment laws are followed and not violated, companies should________ .

Correct AnswerverifiedShow Answer

To improve traditional performance appraisal feedback sessions, it is recommended that managers________ .

Correct AnswerverifiedShow Answer

Correct AnswerverifiedB

What is a performance appraisal? How does it influence organizational success? Explain why it poses a particular challenge to managers.

Correct AnswerverifiedPerformance appraisal is the process of ...View AnswerShow Answer

________is unintentional discrimination in which there is a substantially different rate of selection in hiring, promotion, or other employment decisions that works to the disadvantage of members of a particular race, sex, age, ethnicity, or protected group.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Full compliance with federal law is enough to ensure that an organization cannot incur liability in sexual harassment complaints.

Correct AnswerverifiedShow Answer

Dysfunctional turnover is the loss of high-performing employees due to unplanned downsizing.

Correct AnswerverifiedShow Answer

From a legal perspective, there are two kinds of sexual harassment. They are________ .

Correct AnswerverifiedShow Answer

The term ________refers to both the financial and nonfinancial rewards organizations give employees in exchange for their work.

Correct AnswerverifiedShow Answer

In setting their pay structures, companies use a procedure known as performance assessment, which determines the worth of each job by determining the market value of the knowledge, skills, and requirements needed to perform it.

Correct AnswerverifiedShow Answer

Job analyses, job descriptions, and job specifications help companies meet the legal requirement that their human resource decisions be job-related.

Correct AnswerverifiedShow Answer

Which of the following statements about sexual harassment is true?

Correct AnswerverifiedShow Answer

Which of the following is one of the ways in which training can be evaluated?

Correct AnswerverifiedShow Answer

Which of the following is an internal recruiting method?

Correct AnswerverifiedShow Answer

Which of the following is an internal recruiting method?

Correct AnswerverifiedShow Answer

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False

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In job interviews, company representativ...
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B

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Performance appraisal is the process of ...
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