Question 1

As an HR manager in charge of employee appraisal, Bernice Hunter uses an appraisal method that utilizes narrative information, such as from a critical incidents file, and assigns quantified ranks to each expected behavior. The system provides a specific narrative outlining what exemplifies a "good" and "poor" behavior for each category. Bernice is using the _____ method of appraisal.

Accepted Answer

A)   management by objectives
B)   paired comparison
C)   checklist scale
D)   work standards
E)   behaviorally anchored rating scaleF) A) and B)
G) A) and C)

Question 2

In a _____ system, the manager and employee sit down together, determine objectives, then after a period of time, the manager assesses whether those objectives have been met.

Accepted Answer

management...

Question 3

Which of the following methods of determining performance looks at individual actions within a specific job?

Accepted Answer

A)   Problem-solving method
B)   Behavioral method
C)   Comparative method
D)   Trait method
E)   Time-limited methodF) A) and D)
G) None of the above

Question 4

Improvement plans should be punitive so employees are made aware of the consequences of failing to meet performance expectations.

Accepted Answer

A) True 
 B)False

Question 5

In a(n)  _____ type of interview, the manager does most of the talking in order to convey his or her view to the employee.

Accepted Answer

A)   tell and listen
B)   nondirective
C)   problem-solving
D)   informational
E)   tell and sellF) C) and D)
G) A) and C)

Question 6

The disadvantage of the _____ is that it does not consider that all employees could be in the top two categories, high or average performers, and requires that some employees be put in the non-nonperforming category.

Accepted Answer

A)   forced distribution system
B)   checklist scale
C)   paired comparison system
D)   management by objectives
E)   behaviorally anchored rating scaleF) A) and E)
G) B) and E)

Question 7

The disadvantage of the management by objectives approach is that:

Accepted Answer

A)   it gives employees no scope to determine their specific goals.
B)   it works only when the job requires higher-level thinking.
C)   the manager's writing ability has an impact on the validity of this method.
D)   it hampers open and honest communication between employees and managers.
E)   it is not bound by a limited time period, leading to decreased motivation.F) D) and E)
G) B) and C)

Question 8

A _____ is one that shows a number of different points.

Accepted Answer

The answer of A _____ is one that shows a...

Question 9

The second step of a performance review system includes constant monitoring, feedback, and coaching.

Accepted Answer

A) True 
 B)False

Question 10

The _____ is a way to appraise performance by using several sources to measure the employee's effectiveness.

Accepted Answer

A)   checklist scale
B)   management fit model
C)   management by objectives approach
D)   360 degree performance appraisal
E)   ranking methodF) A) and B)
G) C) and E)

Question 11

The _____ appraisal interview is a type of performance appraisal interview in which the manager communicates feedback and then the employee's thoughts about the interview are addressed.

Accepted Answer

The answer of The _____ appraisal interview is a type...

Question 12

The graphic rating scale:

Accepted Answer

A)   requires the source to answer a series of questions to rate the employee's performance in essay form.
B)   records and rates examples of the employee's effective and ineffective behavior during the time period between evaluations.
C)   ranks employees in a particular department based on their value to the manager or supervisor.
D)   lists the traits required for the job, and asks the source to rate the individual on each attribute.
E)   asks a series of questions to which the manager simply responds by providing yes or no answers.F) A) and B)
G) A) and E)

Question 13

Define acceptability and specificity.

Accepted Answer

Acceptability refers to how well the mem...

Question 14

What are the three different types of performance appraisal interviews?

Accepted Answer

The first is the "tell and sell" intervi...

Question 15

One of the methods of evaluating performance is the trait method, where managers look at an employee's specific traits in relation to the job, such as friendliness to the customer.

Accepted Answer

A) True 
 B)False

Question 16

Technology is more trouble than it is worth when tracking employee assessment.

Accepted Answer

A) True 
 B)False

Question 17

Explain the behaviorally anchored rating scale method.

Accepted Answer

A BARS method first determines the main ...

Question 18

Which of the following is an advantage of the work standards approach of performance appraisal?

Accepted Answer

A)   This method is extremely useful in manufacturing where productivity is a major concern.
B)   This method allows for detailed ratings on others aspects of performance like team work and communication skills.
C)   This approach works best in short time periods and helps in making quick performance evaluations.
D)   This method provides valuable information on traits and behaviors of the employee.
E)   This method allows for reasonable deviations to be made from the standard criteria.F) A) and B)
G) A) and C)

Question 19

Explain the work standards approach of appraisal.

Accepted Answer

For certain jobs in which productivity i...

Question 20

A(n)  _____ is a systematic way to examine how well an employee is performing in his or her job.

Accepted Answer

A)   background check
B)   performance evaluation system
C)   employee eligibility verification
D)   progressive discipline program
E)   employee assistance programF) A) and B)
G) A) and C)

Exam 11: Employee Assessment

The _____ is a way to appraise performance by using several sources to measure the employee's effectiveness.

Correct Answer
verified

Define acceptability and specificity.

Correct Answer
verified
Acceptability refers to how well the mem...
View Answer

Correct Answer
verified

In a(n) _____ type of interview, the manager does most of the talking in order to convey his or her view to the employee.

Correct Answer
verified

Explain the work standards approach of appraisal.

Correct Answer
verified
For certain jobs in which productivity i...
View Answer

A _____ is one that shows a number of different points.

Correct Answer
verified

The _____ appraisal interview is a type of performance appraisal interview in which the manager communicates feedback and then the employee's thoughts about the interview are addressed.

Correct Answer
verified

In a _____ system, the manager and employee sit down together, determine objectives, then after a period of time, the manager assesses whether those objectives have been met.

Correct Answer
verified
management...
View Answer

The disadvantage of the management by objectives approach is that:

Correct Answer
verified

Which of the following methods of determining performance looks at individual actions within a specific job?

Correct Answer
verified

One of the methods of evaluating performance is the trait method, where managers look at an employee's specific traits in relation to the job, such as friendliness to the customer.

Correct Answer
verified

Explain the behaviorally anchored rating scale method.

Correct Answer
verified
A BARS method first determines the main ...
View Answer

The second step of a performance review system includes constant monitoring, feedback, and coaching.

Correct Answer
verified

A(n) _____ is a systematic way to examine how well an employee is performing in his or her job.

Correct Answer
verified

The disadvantage of the _____ is that it does not consider that all employees could be in the top two categories, high or average performers, and requires that some employees be put in the non-nonperforming category.

Correct Answer
verified

Technology is more trouble than it is worth when tracking employee assessment.

Correct Answer
verified

What are the three different types of performance appraisal interviews?

Correct Answer
verified
The first is the "tell and sell" intervi...
View Answer

Which of the following is an advantage of the work standards approach of performance appraisal?

Correct Answer
verified

The graphic rating scale:

Correct Answer
verified

Improvement plans should be punitive so employees are made aware of the consequences of failing to meet performance expectations.

Correct Answer
verified

Exam 11: Employee Assessment

The _____ is a way to appraise performance by using several sources to measure the employee's effectiveness.

Correct AnswerverifiedShow Answer

Define acceptability and specificity.

Correct AnswerverifiedAcceptability refers to how well the mem...View AnswerShow Answer

Correct AnswerverifiedShow Answer

In a(n) _____ type of interview, the manager does most of the talking in order to convey his or her view to the employee.

Correct AnswerverifiedShow Answer

Explain the work standards approach of appraisal.

Correct AnswerverifiedFor certain jobs in which productivity i...View AnswerShow Answer

A _____ is one that shows a number of different points.

Correct AnswerverifiedShow Answer

The _____ appraisal interview is a type of performance appraisal interview in which the manager communicates feedback and then the employee's thoughts about the interview are addressed.

Correct AnswerverifiedShow Answer

In a _____ system, the manager and employee sit down together, determine objectives, then after a period of time, the manager assesses whether those objectives have been met.

Correct Answerverifiedmanagement...View AnswerShow Answer

The disadvantage of the management by objectives approach is that:

Correct AnswerverifiedShow Answer

Which of the following methods of determining performance looks at individual actions within a specific job?

Correct AnswerverifiedShow Answer

One of the methods of evaluating performance is the trait method, where managers look at an employee's specific traits in relation to the job, such as friendliness to the customer.

Correct AnswerverifiedShow Answer

Explain the behaviorally anchored rating scale method.

Correct AnswerverifiedA BARS method first determines the main ...View AnswerShow Answer

The second step of a performance review system includes constant monitoring, feedback, and coaching.

Correct AnswerverifiedShow Answer

A(n) _____ is a systematic way to examine how well an employee is performing in his or her job.

Correct AnswerverifiedShow Answer

The disadvantage of the _____ is that it does not consider that all employees could be in the top two categories, high or average performers, and requires that some employees be put in the non-nonperforming category.

Correct AnswerverifiedShow Answer

Technology is more trouble than it is worth when tracking employee assessment.

Correct AnswerverifiedShow Answer

What are the three different types of performance appraisal interviews?

Correct AnswerverifiedThe first is the "tell and sell" intervi...View AnswerShow Answer

Which of the following is an advantage of the work standards approach of performance appraisal?

Correct AnswerverifiedShow Answer

The graphic rating scale:

Correct AnswerverifiedShow Answer

Improvement plans should be punitive so employees are made aware of the consequences of failing to meet performance expectations.

Correct AnswerverifiedShow Answer

Correct Answer
verified

Correct Answer
verified
Acceptability refers to how well the mem...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
For certain jobs in which productivity i...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
management...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
A BARS method first determines the main ...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
The first is the "tell and sell" intervi...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified