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Exam 7: Managing Stress and Emotions

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Question 41

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American Express' emotional awareness training program probably raised overall life insurance sales because sales representatives began to view their jobs from the customer's viewpoint.

A) True
B) False

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Question 42

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Marissa is generally a few minutes late for class.She feels that "class will be there,why rush?" Marissa always thinks through how to address problems that arise for her rather than responding first and thinking later.Marissa has a Type A personality.

A) True
B) False

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Question 43

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Name two organizational approaches to managing stress.

Americans enjoy much greater leisure time than their European counterparts.

Name two workplace stressors and give an example of each.

Name the four building blocks of Emotional Intelligence,and define each. The four building blocks are: self-awareness,self-management,social awareness and relationship management. Self-awareness is being able to accurately perceive,evaluate and display your emotions. Self-management is being able to direct your emotions in a positive way when needed. Social awareness is when you are able to understand how others feel. Relationship management is when you are able to help others manage their own emotions and establish supportive relationships with others.

The subject of __________ ____________,examined by Daniel Goleman,looks at how people can understand each other more completely by becoming more aware of their own and others' emotions.

The outcomes of stress are only psychological in their orientation.

Name two life stressors and give examples of each.

Which of the following is NOT an emotion that is part of the Affective Events Theory?

Research on stress and leisure time around the world suggests which of the following?

Omar is sitting at his computer writing his organizational behavior term paper using Internet research while he e-mails his friends and watches the NFL Thursday night football game.His phone just rang and now he is also talking to his girlfriend.Omar is likely experiencing

Differentiate between a Type A personality and a Type B personality.

Which of the following statements regarding work-life conflict is accurate?

Marcus is a student at State University.He seems to run to each of his classes and is very upset with the professor if class does not begin exactly on time.He studies until the late hours of the night and will argue with his professor for every possible point on a exam.Marcus would be classified as having

Which of the following statements about individual approaches to managing stress is correct?

A manager with low focus and low energy would most likely

In the resistance phase of stress,an outside stressor jolts an individual insisting that something must be done.

Flow is the state of consciousness where individuals are totally absorbed in an activity.

Two individual lifestyle choices that one can make to try to decrease feelings of stress include: ____________ and ______________.