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Exam 3: Organizational Commitment

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Question 51

Multiple Choice

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"_____" refers to the verbal chatting about nonwork topics that goes on in cubicles and offices or at the mailbox or vending machines.

A) Satisficing
B) Moonlighting
C) Daydreaming
D) Socializing
E) Cyberloafing

F) A) and D)
G) A) and C)

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Question 52

Multiple Choice

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Mauve has been working as the creative head at Juno Designs for the past 10 years.Her growth at Juno has made her one of the finest designers in the field.Of late Mauve has been receiving several offers and inquiries from head hunters from other companies.Mauve feels that she should stay with Juno Designs because her retirement benefit increases during her later years of service as opposed to her initial years of service.This is an example of _____ commitment.

A) continuance
B) affective
C) ethical
D) normative
E) associative

F) C) and D)
G) A) and D)

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Question 53

Multiple Choice

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Which of the following terms refers to a passive, destructive response in which interest and effort in the job declines?

Which of the following terms refers to the work and nonwork forces that bind us to our current employer?

Describe the different forms of physical withdrawal.

The talented employees who display high level of task performance but never seem to want to get involved in important decisions about the future of the company are most likely to be "_____."

The _____ model suggests that employees with fewer bonds will be most likely to quit the organization.

"Stars" is one of the four types of employees based on the degree of organizational commitment and task performance."Stars" likely respond to negative events with _____ because they have the desire to improve the status quo and the credibility needed to inspire change.

Employees falling under the category of "stars" possess low levels of organizational commitment but high levels of task performance and are motivated to achieve work goals for themselves, not necessarily for their company.

Explain the different kinds of psychological withdrawals.

Continuance commitment focuses on personal and family issues more than affective and normative commitment.

The erosion model suggests that employees who have direct linkages with "leavers" will themselves become more likely to leave.

Psychological contracts reflect employees' beliefs about what they owe the organization and what the organization owes them.

Jess, Frank, and Ted are coworkers at Crossroad Inc.Having worked at CI for five years now, the three are discussing their career one day during lunch break when they heard Mary just quit and decided to work for a competitor.Frank remarks that it is not worthwhile for him to leave like Mary because he is so close to getting his big promotion.He has put in the time and hard work for this promotion.If he left for another company, he will not likely get this opportunity again.Ted replies to Frank that for him, it's the CI's relaxed atmosphere and his best friends at CI that keeps him working there.When they asked Jess about how he felt, Jess indicates that Mary had no bonds to CI.She was relatively new and had not invested any time at CI."For me," Jess says, "CI gave me an opportunity and invested so much in mentoring me, preparing me for the position, and showing me the ropes to success.There is no way that I can desert them by leaving for another company." Ted is exhibiting:

_____ commitment exists when there is a sense that staying at a firm is the "right" or "moral" thing to do.

Many companies pay all or part of an employee's tuition for master's degree programs.This can increase the employee's level of ______ commitment.

_____ psychological contracts are based on a narrow set of specific monetary obligations.

Which model of withdrawal has received the most scientific support?

Sean recently joined the marketing team at Axon International.He will be starting at the company in two weeks.Sean has had the reputation of being an expert in ad campaigns and catching the nerve of the target audience.However, he also has the reputation of not getting along with anyone.He doesn't care much about where and for whom he works but is primarily motivated to achieve goals for himself and beat his own records.As soon as Amanda heard about Sean joining the team, she turned in her resignation.Ashton, another team member, called Sean and held a lunch meeting to express all the team members' concerns.He tried to reason with Sean to smooth things out before he formally joins the team.Ashton's reaction can be described as _____.

Maria is rather quiet at her work place.Her only friend at work, Nancy, quit the company a month ago.The _____ model suggests that Maria will soon quit her job because Nancy is not working in the same organization anymore.