Question 1

Employees are engaged in ______ when they shape, mold, and redefine their jobs in a proactive way.

Accepted Answer

A)  job crafting
B)  job enrichment
C)  job enlargement
D)  perception testing
E)  satisfaction remodelingF) A) and C)
G) A) and E)

Question 2

Which of the following is true about knowledge of results?

Accepted Answer

A)  It captures the degree to which employees feel that they are key drivers of the quality of the unit's work.
B)  It reflects the extent to which employees know how well (or how poorly)  they are doing.
C)  It reflects the degree to which work tasks are viewed as something that "counts" in the employee's system of philosophies.
D)  It captures the degree to which employees feel like their efforts do not really matter, because work outcomes are dictated by effective procedures.
E)  It implies that trivial tasks tend to be less satisfying than tasks that make employees feel like they're aiding the organization in some meaningful way.F) A) and E)
G) A) and B)

Question 3

Satisfaction with the work itself is the single strongest driver of overall job satisfaction.

Accepted Answer

A) True 
 B)False

Question 4

Which of the following statements is NOT true about life satisfaction?

Accepted Answer

A)  Job satisfaction is strongly related to life satisfaction.
B)  It is the degree to which employees feel a sense of happiness with their lives.
C)  Research shows that job satisfaction is one of the strongest predictors of life satisfaction.
D)  Increases in salary have a stronger impact on life satisfaction than do increases in job satisfaction.
E)  If we want to feel better about our days, we need to find a way to be more satisfied with our jobs.F) B) and D)
G) None of the above

Question 5

According to research, of the five facets of value-percept theory which two facets have moderately strong influences on overall job satisfaction?

Accepted Answer

A)  Pay satisfaction and promotion satisfaction
B)  Promotion satisfaction and coworker satisfaction
C)  Supervision satisfaction and altruism
D)  Coworker satisfaction and supervision satisfaction
E)  Satisfaction with the work itself and promotion satisfactionF) A) and C)
G) A) and E)

Question 6

Why is it important for restaurant servers, flight attendants, and retail salespeople to be able to control their emotions? Write a short note on the importance of emotional labor.Support your answer with examples.

Accepted Answer

Service jobs in which employees make dir...

Question 7

What is JDI? Discuss the developers' suggestions regarding the administration of JDI.

Accepted Answer

One of the most widely administered job ...

Question 8

Jamie, Patrick, and Evan have just finished their team's project and are waiting for their supervisor's feedback.Using the chart provided, one can map their moods onto different categories labeled as I - VIII.  Evan has been mostly unengaged ever since the project started.This was not her best work, neither was her work bad.Her mood can be categorized under:

Accepted Answer

A)  VIII.
B)  III.
C)  IV.
D)  VI.
E)  VII.F) C) and D)
G) A) and C)

Question 9

The developers of the Job Descriptive Index (JDI) survey recommend that surveys in the organization should not be anonymous so that managers can identify which employees are not satisfied and address their specific needs.

Accepted Answer

A) True 
 B)False

Question 10

Which of the following theories argues that job satisfaction depends on whether an employee perceives that his/her job supplies the things that he/she values?

Accepted Answer

A)  Maslow's theory
B)  Job characteristics theory
C)  Value-percept theory
D)  Job withdrawal theory
E)  Emotional contagion theoryF) B) and C)
G) A) and E)

Question 11

Which of the following is true regarding emotions?

Accepted Answer

A)  Failing to live up to your ideal self is termed as guilt, a negative emotion.
B)  Emotions usually last for only a few minutes.
C)  Enhancement of identity by taking credit for achievement is a negative emotion.
D)  Revulsion aroused by something offensive is shame.
E)  Being moved by another's situation is a negative emotion.F) B) and C)
G) A) and B)

Question 12

Feedback provided directly by the job may have greater impact on job satisfaction than formal appraisals from a supervisor.

Accepted Answer

A) True 
 B)False

Question 13

The need to manage emotions to complete job duties successfully is called:

Accepted Answer

A)  emotional labor.
B)  pleasantness.
C)  emotional contagion.
D)  mood swings.
E)  structured labor.F) A) and B)
G) All of the above

Question 14

A challenging assignment given to a knowledgeable person would trigger intense positive moods.

Accepted Answer

A) True 
 B)False

Question 15

Surveys that never lead to any kind of on-the-job change eventually may be viewed as a waste of time.

Accepted Answer

A) True 
 B)False

Question 16

States of feeling that are intense, last for a few hours, and are clearly directed at (and caused by) someone or some circumstance are termed moods.

Accepted Answer

A) True 
 B)False

Question 17

Job satisfaction has a _____ correlation with counterproductive behavior.

Accepted Answer

A)  moderate negative
B)  strong negative
C)  moderate positive
D)  weak positive
E)  strong positiveF) A) and D)
G) All of the above

Question 18

Linda is well established as a financial analyst at the American Bank.She has recently applied for a housing loan and has several financial responsibilities toward her family.Which of the following work value categories would be her most important concern?

Accepted Answer

A)  Altruism
B)  Pay
C)  Status
D)  Achievement
E)  EnvironmentF) D) and E)
G) B) and D)

Question 19

The results of surveys of common work values can be broken down into several general categories.Those general categories include which of the following sets of items??

Accepted Answer

A)  Promotions, altruism, and status
B)  Equity and equality
C)  Meaningfulness of work, responsibility for outcomes, and knowledge of results
D)  Identity, autonomy, and feedback
E)  Joy, pride, hope, and compassionF) A) and B)
G) B) and D)

Question 20

Identity, as a core job characteristic, captures the belief that the job really matters.

Accepted Answer

A) True 
 B)False

Exam 4: Job Satisfaction

The developers of the Job Descriptive Index (JDI) survey recommend that surveys in the organization should not be anonymous so that managers can identify which employees are not satisfied and address their specific needs.

Correct Answer
verified

Which of the following statements is NOT true about life satisfaction?

Correct Answer
verified

Feedback provided directly by the job may have greater impact on job satisfaction than formal appraisals from a supervisor.

Correct Answer
verified

Which of the following is true regarding emotions?

Correct Answer
verified

Correct Answer
verified

Why is it important for restaurant servers, flight attendants, and retail salespeople to be able to control their emotions? Write a short note on the importance of emotional labor.Support your answer with examples.

Correct Answer
verified
Service jobs in which employees make dir...
View Answer

Linda is well established as a financial analyst at the American Bank.She has recently applied for a housing loan and has several financial responsibilities toward her family.Which of the following work value categories would be her most important concern?

Correct Answer
verified

Employees are engaged in ______ when they shape, mold, and redefine their jobs in a proactive way.

Correct Answer
verified

According to research, of the five facets of value-percept theory which two facets have moderately strong influences on overall job satisfaction?

Correct Answer
verified

Satisfaction with the work itself is the single strongest driver of overall job satisfaction.

Correct Answer
verified

Which of the following is true about knowledge of results?

Correct Answer
verified

Identity, as a core job characteristic, captures the belief that the job really matters.

Correct Answer
verified

What is JDI? Discuss the developers' suggestions regarding the administration of JDI.

Correct Answer
verified
One of the most widely administered job ...
View Answer

Surveys that never lead to any kind of on-the-job change eventually may be viewed as a waste of time.

Correct Answer
verified

The need to manage emotions to complete job duties successfully is called:

Correct Answer
verified

States of feeling that are intense, last for a few hours, and are clearly directed at (and caused by) someone or some circumstance are termed moods.

Correct Answer
verified

The results of surveys of common work values can be broken down into several general categories.Those general categories include which of the following sets of items??

Correct Answer
verified

Job satisfaction has a _____ correlation with counterproductive behavior.

Correct Answer
verified

A challenging assignment given to a knowledgeable person would trigger intense positive moods.

Correct Answer
verified

Which of the following theories argues that job satisfaction depends on whether an employee perceives that his/her job supplies the things that he/she values?

Correct Answer
verified

Exam 4: Job Satisfaction

The developers of the Job Descriptive Index (JDI) survey recommend that surveys in the organization should not be anonymous so that managers can identify which employees are not satisfied and address their specific needs.

Correct AnswerverifiedShow Answer

Which of the following statements is NOT true about life satisfaction?

Correct AnswerverifiedShow Answer

Feedback provided directly by the job may have greater impact on job satisfaction than formal appraisals from a supervisor.

Correct AnswerverifiedShow Answer

Which of the following is true regarding emotions?

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Why is it important for restaurant servers, flight attendants, and retail salespeople to be able to control their emotions? Write a short note on the importance of emotional labor.Support your answer with examples.

Correct AnswerverifiedService jobs in which employees make dir...View AnswerShow Answer

Linda is well established as a financial analyst at the American Bank.She has recently applied for a housing loan and has several financial responsibilities toward her family.Which of the following work value categories would be her most important concern?

Correct AnswerverifiedShow Answer

Employees are engaged in ______ when they shape, mold, and redefine their jobs in a proactive way.

Correct AnswerverifiedShow Answer

According to research, of the five facets of value-percept theory which two facets have moderately strong influences on overall job satisfaction?

Correct AnswerverifiedShow Answer

Satisfaction with the work itself is the single strongest driver of overall job satisfaction.

Correct AnswerverifiedShow Answer

Which of the following is true about knowledge of results?

Correct AnswerverifiedShow Answer

Identity, as a core job characteristic, captures the belief that the job really matters.

Correct AnswerverifiedShow Answer

What is JDI? Discuss the developers' suggestions regarding the administration of JDI.

Correct AnswerverifiedOne of the most widely administered job ...View AnswerShow Answer

Surveys that never lead to any kind of on-the-job change eventually may be viewed as a waste of time.

Correct AnswerverifiedShow Answer

The need to manage emotions to complete job duties successfully is called:

Correct AnswerverifiedShow Answer

States of feeling that are intense, last for a few hours, and are clearly directed at (and caused by) someone or some circumstance are termed moods.

Correct AnswerverifiedShow Answer

The results of surveys of common work values can be broken down into several general categories.Those general categories include which of the following sets of items??

Correct AnswerverifiedShow Answer

Job satisfaction has a _____ correlation with counterproductive behavior.

Correct AnswerverifiedShow Answer

A challenging assignment given to a knowledgeable person would trigger intense positive moods.

Correct AnswerverifiedShow Answer

Which of the following theories argues that job satisfaction depends on whether an employee perceives that his/her job supplies the things that he/she values?

Correct AnswerverifiedShow Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
Service jobs in which employees make dir...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
One of the most widely administered job ...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified