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Exam 12: Teams: Processes and Communication

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Question 31

True/False

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Kat is not worried about offering contrary or radical ideas in team meetings. Both the team leader and the team members are supportive of new or even seemingly strange ideas and don't laugh at or criticize each other. Kat has a strong feeling of psychological safety within her team.

A) True
B) False

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Question 32

Multiple Choice

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Which of the following competencies coordinates and synchronizes activities among team members?

A) Planning and task coordination
B) Collaborative problem solving
C) Communications
D) Goal setting and performance management
E) Conflict resolution

F) All of the above
G) C) and E)

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Question 33

Multiple Choice

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Britney, a manager in an advertising firm, was assigned a team and asked to come up with ideas for an advertising campaign.Britney briefed her team and outlined the purpose of the brainstorming clearly after which she asked the members to individually generate ideas and bring their list to the next meeting.In the second meeting, the ideas were compiled, doubts clarified, and ideas built-on after which the members were then asked to individually rank the ideas and submit the list to Britney, who tabulated the scores and created a list of the five best ideas.Britney adopted _____ to generate the ideas.

If you say that the information richness of a communication process is high, it means that:

Interpersonal activities that facilitate the accomplishment of the team's work but do not directly involve task accomplishment itself are termed as creative processes.

A psychology class has been assigned an individual case study project as well as a group project.The members of the group will receive the same grade for the group project but will be graded separately for their individual projects.Drew, Ben, Donna, and Julia are members of one such group.Drew and Donna worked very hard on the group project.Ben and Julia, however, did not contribute much to the group project because they felt that Drew and Donna would manage to get good grades for the group project.They focused their efforts on their individual projects instead.Ben and Julia's behavior is an example of:

An employee with an excellent teamwork competency would be skilled in all of the following except ______.

_____ activities refer to things team members do to obtain information about technology, competitors, or the broader marketplace.

_____ reflects whether members possess adequate information about their own task responsibilities.

Matt, a training coordinator at ARC Technologies, and his team are organizing a workshop for the employees.Matt is meeting the Vice President (Finance) to get support for an increase in the budget to accommodate a session by a well-known motivational speaker.Matt, in this case, is performing a(n) _____ activity of the boundary-spanning process.

What factors influence the communication process in teams?

Define brainstorming.Identify the rules used surrounding a brainstorming session.Discuss why brainstorming does not work as well as individual idea generation.

Scenario: Model Industries, Inc.Burt, Ryan, and Heather are members of the marketing team at Model Industries, Inc.(MII) , responsible for generating ideas for new marketing strategies.Burt has done a phenomenal job in gathering information necessary to help the team understand the desires and needs of the client.All things being equal, Heather has the best record of making good recommendations to Jeremy, vice president of marketing.Ryan can make some good recommendations, but sometimes his recommendations are completely off base.Usually, Jeremy pays careful attention to what Heather has to say, but generally does not pay much attention to what Ryan proposes.In addition to Jeremy, Heather has been meeting with the vice president of operations and other members of the executive team to gain support for their request to increase the marketing budget.According to research, the best way for Burt, Ryan, and Heather to improve their team hierarchical sensitivity would be to implement _____.

While performing the boundary-spanning process, members who engage in ambassador activities typically communicate with:

Which three specific factors have been found to account for a team's ability to make effective decisions?

Training that provides students or employees with the knowledge, skills, and abilities necessary to be a high performing team member are considered ______ because they can be used in many different situations rather than in just one or two specific situations.

Team potency is promoted in teams that have found success in the past.

Five students from KLM School have been selected to form the team that would represent the school in the National Science contest.They must come up with a creative project.These students first meeting was face-to-face and involved each of them suggesting as many ideas as they could think of without analyzing or critiquing them at that timel.The activity that the students engaged in is referred to as ______:

Interpersonal activities that facilitate the accomplishment of the team's work but do not directly involve task accomplishment itself refers to:

Tran needs to increase his team's creativity. He calls them in to a meeting and tells them they are to shout out as many ideas as they can think of for a new project. No one is to analyze or criticize any ideas while this exercise is going on. Tran is using the brainstorming technique.