Question 1

Most of the human resource information is confidential,so organizations engaging in e-HRM are:

Accepted Answer

A)   continuously limiting the amount and type of information made available to company personnel.
B)   increasingly placing company-specific information on a secure intranet with links to resources on the broader Internet.
C)   consolidating information into a single file and restricting access to the database to only top-level personnel within the company.
D)   not in favor of knowledge sharing within the organization.
E)   encouraging employees to restrict the use of intranet.F) A) and B)
G) A) and D)

Question 2

Merit pay,gainsharing,and profit sharing are all methods of:

Accepted Answer

A)   including employees in organizational planning.
B)   disassociating compensation from performance measures.
C)   disseminating organizational learning.
D)   increasing employee participation in strategic decision making.
E)   linking compensation to performance measures.F) A) and E)
G) A) and D)

Question 3

In general,HR departments should be able to improve their performance through some combination of greater efficiency and greater effectiveness.In this context,greater effectiveness means that:

Accepted Answer

A)   the rate of employee turnover is considerably high.
B)   the HR personnel use fewer and less-costly resources to perform its functions.
C)   the average employee compensation in the organization is well above the prevailing market rate.
D)   what the HR department does has a more beneficial effect on employees' and the organization's performance.
E)   there is a relatively narrow gap between the highest and the lowest salaries paid in the organization.F) A) and B)
G) A) and C)

Question 4

_____ are computer systems that incorporate the decision rules used by people who are considered to have proficiency in a certain area.

Accepted Answer

A)   Decision support systems
B)   Expert systems
C)   E-HRM systems
D)   Transactional processing systems
E)   CloudsF) A) and B)
G) A) and E)

Question 5

Which of the following is a business indicator of the success of the employee appraisal and development programs implemented by the HR department of an organization?

Accepted Answer

A)   Assistance in identifying management potential
B)   Organizational development activities provided by HRM department
C)   Accuracy and clarity of information provided to managers and employees
D)   Quality of introduction/orientation programs
E)   Distribution of performance appraisal ratingsF) A) and E)
G) B) and E)

Question 6

In general,HR departments should be able to improve their performance through some combination of greater efficiency and greater effectiveness.In this context,greater efficiency means the HR department:

Accepted Answer

A)   has a relatively limited influence over employee performance.
B)   uses fewer and less-costly resources to perform its functions.
C)   expends lavishly on resources.
D)   has a more beneficial effect on the organization's performance.
E)   ensures that all operations are legal.F) B) and C)
G) C) and D)

Question 7

Compensation systems can help create the conditions that contribute to high performance.Consequently,organizations can increase empowerment and job satisfaction by:

Accepted Answer

A)   communicating the basis for decisions about pay.
B)   disassociating compensation from performance measures.
C)   discouraging negotiations regarding pay.
D)   limiting employee participation in management.
E)   limiting the use of gainsharing and profit sharing.F) A) and C)
G) B) and D)

Question 8

How can the HR department meet the needs of line managers?

Accepted Answer

A)   By providing qualified staffing
B)   By assisting in performance management
C)   By designing a rewards system
D)   By providing training and development
E)   By enforcing labor law regulationsF) A) and E)
G) C) and D)

Question 9

Which of the following helps in making confidential HR-related information widely available to authorized users within an organization?

Accepted Answer

A)   A decision support system
B)   An expert system
C)   The intranet
D)   A transactional processing system
E)   The InternetF) A) and B)
G) A) and C)

Question 10

_____ is a display of a series of HR measures,showing human resource goals and objectives and progress toward meeting them.

Accepted Answer

A)   Performance review template
B)   Job preview
C)   Expert system
D)   HR dashboard
E)   Relational databaseF) None of the above
G) C) and D)

Question 11

Which of the following occurs when organizations encourage employees to see relationships among ideas and to test assumptions and observe the results of their actions?

Accepted Answer

A)   High employee turnover
B)   Critical, systematic thinking
C)   Disruptive learning
D)   Organizational change
E)   Organizational anarchyF) A) and D)
G) C) and D)

Question 12

An expert system can increase efficiency by enabling more highly skilled employees to do work that otherwise would require many less-skilled employees.

Accepted Answer

A) True 
 B)False

Question 13

Which of the following is an outcome of a high-performance work system?

Accepted Answer

A)   Simple, repetitive jobs
B)   High employee turnover
C)   High production costs
D)   High product quality
E)   Centralized decision makingF) D) and E)
G) A) and E)

Question 14

What are the different conditions that contribute to the formation of a high-performance work system?

Accepted Answer

Certain conditions underlie the formatio...

Question 15

A standard feature of a modern HRIS is the use of _____,which store data in separate files that can be linked by common elements.

Accepted Answer

A)   graph databases
B)   hypermedia databases
C)   relational databases
D)   unstructured databases
E)   parallel databasesF) B) and E)
G) C) and E)

Question 16

A standard feature of a modern HRIS is the use of relational databases,which store data in separate files that can be linked by common elements.

Accepted Answer

A) True 
 B)False

Question 17

One way to measure HRM effectiveness is to measure a program's success in terms of whether it achieved its objectives and whether it delivered value in an economic sense.

Accepted Answer

A) True 
 B)False

Question 18

Which of the following is a measure of customer satisfaction that indicates the success of the staffing efforts of an HR department?

Accepted Answer

A)   Anticipation of personnel needs
B)   Average years of experience/education of hires per job family
C)   Average days taken to fill open requisitions
D)   Ratio of acceptances to offers made
E)   Ratio of minority/women applicants to representation in local labor marketF) None of the above
G) A) and B)

Question 19

Discuss the concept of occupational intimacy.

Accepted Answer

Some organizations are moving beyond con...

Question 20

Generally speaking,_____ bring(s) networks of people together to collaborate on projects,solve problems,or socialize.

Accepted Answer

A)   cloud computing
B)   social media
C)   social discrimination
D)   grid computing
E)   primary groupF) A) and E)
G) All of the above

Exam 16: Creating and Maintaining High-Performance Organizations

Which of the following is a measure of customer satisfaction that indicates the success of the staffing efforts of an HR department?

Correct AnswerverifiedShow Answer

Which of the following is a business indicator of the success of the employee appraisal and development programs implemented by the HR department of an organization?

Correct AnswerverifiedShow Answer

Which of the following occurs when organizations encourage employees to see relationships among ideas and to test assumptions and observe the results of their actions?

Correct AnswerverifiedShow Answer

One way to measure HRM effectiveness is to measure a program's success in terms of whether it achieved its objectives and whether it delivered value in an economic sense.

Correct AnswerverifiedShow Answer

An expert system can increase efficiency by enabling more highly skilled employees to do work that otherwise would require many less-skilled employees.

Correct AnswerverifiedShow Answer

_____ are computer systems that incorporate the decision rules used by people who are considered to have proficiency in a certain area.

Correct AnswerverifiedShow Answer

Which of the following is an outcome of a high-performance work system?

Correct AnswerverifiedShow Answer

Generally speaking,_____ bring(s) networks of people together to collaborate on projects,solve problems,or socialize.

Correct AnswerverifiedShow Answer

How can the HR department meet the needs of line managers?

Correct AnswerverifiedShow Answer

A standard feature of a modern HRIS is the use of relational databases,which store data in separate files that can be linked by common elements.

Correct AnswerverifiedShow Answer

Most of the human resource information is confidential,so organizations engaging in e-HRM are:

Correct AnswerverifiedShow Answer

A standard feature of a modern HRIS is the use of _____,which store data in separate files that can be linked by common elements.

Correct AnswerverifiedShow Answer

Which of the following helps in making confidential HR-related information widely available to authorized users within an organization?

Correct AnswerverifiedShow Answer

In general,HR departments should be able to improve their performance through some combination of greater efficiency and greater effectiveness.In this context,greater efficiency means the HR department:

Correct AnswerverifiedShow Answer

_____ is a display of a series of HR measures,showing human resource goals and objectives and progress toward meeting them.

Correct AnswerverifiedShow Answer

What are the different conditions that contribute to the formation of a high-performance work system?

Correct AnswerverifiedCertain conditions underlie the formatio...View AnswerShow Answer

Compensation systems can help create the conditions that contribute to high performance.Consequently,organizations can increase empowerment and job satisfaction by:

Correct AnswerverifiedShow Answer

Merit pay,gainsharing,and profit sharing are all methods of:

Correct AnswerverifiedShow Answer

In general,HR departments should be able to improve their performance through some combination of greater efficiency and greater effectiveness.In this context,greater effectiveness means that:

Correct AnswerverifiedShow Answer

Discuss the concept of occupational intimacy.

Correct AnswerverifiedSome organizations are moving beyond con...View AnswerShow Answer

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Certain conditions underlie the formatio...
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Some organizations are moving beyond con...
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