Question 1

Which of the following is not a way to encourage innovation?

Accepted Answer

A)  Creating a culture that celebrates failure.
B)  Supporting innovation with investments of time and money.
C)  Rewarding successful innovations.
D)  Withholding raises and promotions when innovation attempts don't work out.
E)  Hiring top scientists, despite expense.F) B) and C)
G) B) and D)

Question 2

Researchers working on hydrogen fuel cells hope that this could be a(n)  ______ innovation, leading to a clean, renewable energy source, and reducing dependence on depleting fossil fuels with their adverse impact on the global environment.

Accepted Answer

A)  incremental
B)  product
C)  process
D)  radical
E)  disruptiveF) B) and E)
G) A) and B)

Question 3

One step for fostering innovation is gaining allies by communicating your vision.

Accepted Answer

A) True 
 B)False

Question 4

Employee problems are one type of outside force for change in the organization.

Accepted Answer

A) True 
 B)False

Question 5

OD focuses specifically on the technology aspects of change.

Accepted Answer

A) True 
 B)False

Question 6

Which of the following is an example of a proactive change?

Accepted Answer

A)  Ciara's staff is unhappy about the long hours they have been working and several of them quit before she knows there is a problem.
B)  Ciara cannot get permission to hire another person until her group misses several deadlines.
C)  Ciara's group sent a product that was nearing its launch date back to the drawing board based on a competitor's superior new offering.
D)  Ciara explores improvements in bonus structures with her staff and begins to implement them despite the fact that her employees are generally content.
E)  Ciara is constantly "putting out fires," responding to daily crises in her group.F) B) and D)
G) A) and B) D

Question 7

Which of the following is an effective way to deal with change and innovation?

Accepted Answer

A)  Insist on success.
B)  Increase work rules and hierarchy.
C)  Copy others' successes.
D)  Have the courage to follow your ideas.
E)  Jump right into it.F) D) and E)
G) None of the above D

Question 8

Introducing a practice that is new to the industry is called a(n)  ______ change.

Accepted Answer

A)  revolutionary
B)  radically innovative
C)  adaptive
D)  reactive
E)  innovativeF) B) and E)
G) All of the above

Question 9

The set of techniques used for implementing planned change to make people and organizations more effective is called

Accepted Answer

A)  corporate transformation.
B)  TQM.
C)  revitalization.
D)  organizational development.
E)  incremental innovation.F) C) and D)
G) A) and D)

Question 10

Proactive change involves making carefully thought-out changes in anticipation of possible or expected problems or opportunities.

Accepted Answer

A) True 
 B)False

Question 11

At Hartford Toy Depot, employees know that during the month of December they are generally required to work different schedules, often with some overtime, to support the holiday shopping season.This is an example of a(n)  ______ change.

Accepted Answer

A)  adaptive
B)  reactive
C)  innovative
D)  incremental
E)  radically innovativeF) B) and D)
G) All of the above

Question 12

According to Scott Berkun, the search for wealth is one of six seeds of innovation.

Accepted Answer

A) True 
 B)False

Question 13

Employees might feel they are being underpaid for what they do, even if pay and benefits are superior to the competition.Here, managers must change

Accepted Answer

A)  the tone of the debate.
B)  attitudes.
C)  tendencies toward greed.
D)  perceptions.
E)  the facts.F) A) and B)
G) A) and C)

Question 14

A change that is made in response to arising problems or opportunities is called

Accepted Answer

A)  reactive change.
B)  incremental change.
C)  proactive change.
D)  radical change.
E)  process change.F) B) and E)
G) B) and D)

Question 15

Caleb, an OD consultant, is designing a survey of employee attitudes to be given to workers at Tandem Investments.Caleb is conducting the ______ stage of OD.

Accepted Answer

A)  unfreezing
B)  intervention
C)  diagnosis
D)  evaluation
E)  process consultationF) C) and D)
G) B) and C)

Question 16

The recent structural trend is toward a taller organizational hierarchy.

Accepted Answer

A) True 
 B)False

Question 17

The increasing diversity of the American workforce is an example of a(n)  ______ force for change.

Accepted Answer

A)  demographic
B)  market
C)  social and political
D)  political
E)  economicF) None of the above
G) C) and E)

Question 18

The record industry has been forced into a ______ change because of the prevalence and ease of illegally downloading music.

Accepted Answer

A)  technology
B)  structure
C)  culture
D)  people
E)  strategyF) B) and E)
G) C) and E) E

Question 19

Mistrust between change agents and employees can cause failure of well-conceived changes.

Accepted Answer

A) True 
 B)False

Question 20

The question "What shall we do about the problem?" would most likely be asked during the ______ stage of OD.

Accepted Answer

A)  changing
B)  diagnosis
C)  adaptation
D)  evaluation
E)  interventionF) C) and D)
G) B) and E)

Exam 10: Organizational Change and Innovation: Lifelong Challenges for the Exceptional Manager

Which of the following is not a way to encourage innovation?

Correct AnswerverifiedShow Answer

Researchers working on hydrogen fuel cells hope that this could be a(n) ______ innovation, leading to a clean, renewable energy source, and reducing dependence on depleting fossil fuels with their adverse impact on the global environment.

Correct AnswerverifiedShow Answer

One step for fostering innovation is gaining allies by communicating your vision.

Correct AnswerverifiedShow Answer

Employee problems are one type of outside force for change in the organization.

Correct AnswerverifiedShow Answer

OD focuses specifically on the technology aspects of change.

Correct AnswerverifiedShow Answer

Which of the following is an example of a proactive change?

Correct AnswerverifiedD

Which of the following is an effective way to deal with change and innovation?

Correct AnswerverifiedD

Introducing a practice that is new to the industry is called a(n) ______ change.

Correct AnswerverifiedShow Answer

The set of techniques used for implementing planned change to make people and organizations more effective is called

Correct AnswerverifiedShow Answer

Proactive change involves making carefully thought-out changes in anticipation of possible or expected problems or opportunities.

Correct AnswerverifiedShow Answer

At Hartford Toy Depot, employees know that during the month of December they are generally required to work different schedules, often with some overtime, to support the holiday shopping season.This is an example of a(n) ______ change.

Correct AnswerverifiedShow Answer

According to Scott Berkun, the search for wealth is one of six seeds of innovation.

Correct AnswerverifiedShow Answer

Employees might feel they are being underpaid for what they do, even if pay and benefits are superior to the competition.Here, managers must change

Correct AnswerverifiedShow Answer

A change that is made in response to arising problems or opportunities is called

Correct AnswerverifiedShow Answer

Caleb, an OD consultant, is designing a survey of employee attitudes to be given to workers at Tandem Investments.Caleb is conducting the ______ stage of OD.

Correct AnswerverifiedShow Answer

The recent structural trend is toward a taller organizational hierarchy.

Correct AnswerverifiedShow Answer

The increasing diversity of the American workforce is an example of a(n) ______ force for change.

Correct AnswerverifiedShow Answer

The record industry has been forced into a ______ change because of the prevalence and ease of illegally downloading music.

Correct AnswerverifiedE

Mistrust between change agents and employees can cause failure of well-conceived changes.

Correct AnswerverifiedShow Answer

The question "What shall we do about the problem?" would most likely be asked during the ______ stage of OD.

Correct AnswerverifiedShow Answer

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D

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D

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E

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