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Exam 15: Organizational Design, Effectiveness, and Innovation

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Question 1

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Which of the following statements about mechanistic organizations is true?

A) Mechanistic organizations generally have open structures
B) Mechanistic organizations generally are expected to produce reliability and consistency in internal processes
C) Mechanistic organizations result in lower efficiency, quality, and timeliness
D) Mechanistic organizations are more responsive to customer feedback
E) Mechanistic organizations are inappropriate in industries where mistakes and errors can be catastrophic

F) B) and D)
G) B) and E)

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Question 2

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Identify the pros and cons of the different types of organizational structures.

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Table 15.2 concisely lists the pros and ...

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Question 3

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The organization's chain of command is visible in the organization chart.

An organization is a system of consciously coordinated activities or forces of two or more persons.

The category of organizational design that relies on leveraging technology and structural flexibility to maximize potential value through outsourcing and external collaboration is:

The organization structure that is best for small companies is:

Which of the following is not an organizational subsystem of an organization?

An open system approach to organization:

__________ rely on leveraging technology and structural flexibility to maximize potential value through outsourcing and external collaboration.

When organizations use the chain of command to make sure the right people do the right things at the right time, this is called:

A matrix structure combines functional and divisional chains of command to form a grid with two command structures.

Members of boundaryless organizations communicate primarily through virtual methods.

XYZ Corporation reviews customer feedback from its website operations over the past three months, and decides to add more service representatives. This reflects a closed system approach.

Division of labor is achieved through the implementation of cross-functional and self-managed teams.

Narrow spans of control are most likely in companies with a(n) :

Open boundary structures depend on managers' ability to get results from people through the use of direct authority.

Virtual structures are categorized into two types: horizontal and vertical.

While the rest of the academia is suffering from labor shortages, WhatsUp University averages five applicants for every position opening. With this ratio of applicants to openings, the university can pick and choose from among the top candidates. WhatsUp University is successful according to which organizational effectiveness criterion?

The four key issues that managers should consider when making decisions about how best to design an organization are: strategy, technology, size, and leadership.

The category of organizational design that organizes people around the workflow is: