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For firms competing in highly unstable and turbulent industries,"traditional" strategic controls are most appropriate.

A) True
B) False

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What are the "traditional" approaches to strategic control?

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Traditional control mechanisms rely on m...

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"Contemporary" strategic controls involve comparing actual performance to predetermined goals.

A) True
B) False

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In terms of corporate culture,Cirque du Soleil's focus is on customer service,not innovation.

A) True
B) False

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Which of the following is not one of the characteristics of a contemporary control system?


A) It is a key catalyst for an ongoing debate about underlying data, assumptions, and action plans.
B) It must focus on constantly changing information that is strategically important.
C) It circumvents the need for face-to-face meetings among superiors, subordinates, and peers.
D) It generates information that is important enough to demand regular and frequent attention.

E) A) and B)
F) A) and C)

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Discuss the contingent nature of strategic controls.How would controls be different for firms pursuing overall low costs strategies versus differentiation strategies?

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There is no "one best way" to design str...

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Stock analysts generally issue more "sell" recommendations than "buy" recommendations.

A) True
B) False

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False

In firms with related diversification strategies,the culture should foster _____ levels of interdependence and rewards should be based primarily on _____ measures of output.


A) low; financial
B) low; behavioural
C) high; financial
D) high; behavioural

E) B) and C)
F) C) and D)

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Boundaries and constraints,when used properly,can minimize improper and unethical conduct.

A) True
B) False

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Once a strong and healthy organizational culture has been established,it becomes self-sustaining.

A) True
B) False

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All of the following are examples of how organizational culture exerts behavioural control except


A) culture helps maintain control by creating behavioural norms.
B) culture generates unwritten standards of acceptable behaviour.
C) culture encourages individual identification with the organization and its objectives.
D) culture sets explicit boundaries.

E) C) and D)
F) A) and C)

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In a corporation,the primary participants include all except


A) the shareholders
B) the employees
C) management (led by the CEO)
D) the board of directors

E) B) and C)
F) A) and D)

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B

External control mechanisms include all of the following except


A) auditors.
B) analysts.
C) competitors.
D) the market for corporate control.

E) B) and C)
F) A) and D)

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Discuss the benefits of using reward and incentive systems as a means of strategic control.

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Reward and incentive systems r...

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Behavioural control systems use culture,rewards,and boundaries in a balanced and consistent way to achieve results.

A) True
B) False

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True

Discuss at least three external control mechanisms.

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Several external governance control mech...

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Which of the following approaches to behavioural strategic control should be utilized least in an organization in which there is a great need for innovation and a high degree of autonomy?


A) Culture
B) Rewards
C) Boundaries
D) All of the choices are equally important

E) All of the above
F) A) and D)

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Feedback-based control systems measure outcomes and serve as a guide to corrective action.

A) True
B) False

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What are the four characteristics of effective contemporary control systems?

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Contemporary control systems must have f...

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In firms with differentiation strategies,the culture should foster _____ levels of interdependence and rewards should be based primarily on _____ measures of output.


A) low; financial
B) low; behavioural
C) high; financial
D) high; behavioural

E) A) and B)
F) A) and C)

Correct Answer

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