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Exam 4: Recognizing a Firms Intellectual Assets: Moving Beyond a Firms Tangible Resources

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Question 81

True/False

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Sharing knowledge and information throughout the organization is important for conserving resources,developing products and services,and thwarting new opportunity creation.

A) True
B) False

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Question 82

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QFQ,Incorporated desires to have the most qualified people in every position throughout its organization.This is an example of a concern for

A) decreasing labor intensive training.
B) developing social networks.
C) leveraging organizational structure.
D) developing human capital.

E) B) and C)
F) None of the above

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Question 83

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The more reliance a firm has on intellectual capital,the closer its book value will be to its market value.

The use of information technology (e.g.,email) has increased in recent years in many organizations.This has helped to ____________.

The potential for __________ tends to be more prevalent in e-teams than in traditional teams because the geographic dispersion of members increases the complexity of establishing effective interaction and exchanges.

Professionals frequently leave Microsoft en masse to form venture capital and technology start-ups,called Baby Bills,built around teams of software developers.This is an example of ____________ causing human capital mobility.

The potential for process losses tends to be less prevalent in e-teams than in traditional teams because the geographic dispersion of members increases the complexity of establishing effective interaction and exchanges.

Cisco launched Integrated Workforce Experience (IWE)in 2010.It is a social business platform designed to facilitate internal and external collaboration and decentralize decision making.It functions much like a Facebook wall in that a real-time news feed provides updates on employee status and activities as well as information about relevant communities,business projects,and customer and partner interactions.This is a reason to totally eliminate email.

Technical skills are a necessary and sufficient condition for hiring an employee.

Creation of new knowledge involves the continual interaction of explicit and tacit knowledge.

Effective leaders can choose a mix of three levers.When motivation is the problem,they can use the ___________ lever,wherein they craft compelling common goals,articulate a strong value of cross-company teamwork,and encourage collaboration in order to send strong signals to lift individual sights beyond their narrow interests toward a common goal.

From the individual perspective,social networks deliver three unique advantages: private information,access to diverse skill sets,and power.

Changes in our economy have forced firms to be ____________ concerned with protecting their knowledge workers,social capital,and intellectual capital.

According to the text,for most of the 20^th century,managerial efforts were directed more toward the efficient allocation of labor and capital.

Developing social capital is risky for an organization because social capital is specific to individuals and remains with the employee,if he or she leaves the organization.

Start-up ventures often are formed by mobile human capital talent.

Email can cause embarrassment,as explained by Marshall Goldsmith,executive coach.

In social network analysis,groups can become too insular and fail to share what they have learned with people outside the group.This is a result of

The __________,__________,and __________ talent is a necessary but not sufficient condition for creating competitive advantages.

Intellectual property rights are the tangible property owned by a firm.