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A schedule chart can be used to monitor job progress.

A) True
B) False

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The theory of constraints has a goal of maximizing flow through the entire system.

A) True
B) False

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One disadvantage of appointment systems is:


A) Capacity can be adjusted by varying hours.
B) The customer's desired time may be already taken.
C) People generally accept it as fair.
D) It can reduce customer waiting time.
E) Appointments do not have to be all the same length.

F) A) and B)
G) B) and D)

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Bottlenecks may shift with the passage of time, so that different operations become bottleneck operations at different times.

A) True
B) False

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A scheduling technique used to achieve an optimum, one-to-one matching of tasks and resources is:


A) the assignment method.
B) Johnson's rule.
C) the optimum production technology method.
D) the appointment method.
E) the reservation method.

F) A) and E)
G) C) and E)

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The purpose of cyclical scheduling is to:


A) eliminate weekends and holidays.
B) rotate schedules.
C) add flexible hours.
D) incorporate overtime.
E) observe work patterns.

F) None of the above
G) All of the above

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For the jobs listed below, which processing sequence would result using Johnson's rule?  Processing time (hrs)   Job  Center 1  Center 2  a 611 b 128 c 59 d 107\begin{array}{l}\text { Processing time (hrs) }\\\begin{array} { c c c } \hline \text { Job } & \text { Center 1 } & \text { Center 2 } \\\text { a } & 6 & 11 \\\text { b } & 12 & 8 \\\text { c } & 5 & 9 \\\text { d } & 10 & 7\end{array}\end{array}


A) c-a-d-b
B) b-d-a-c
C) a-b-c-d
D) d-c-b-a
E) c-a-b-d

F) C) and D)
G) All of the above

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Similar to that in manufacturing, the service scheduling hierarchy begins with __________ and ends with _________.


A) aggregate planning; detailed daily scheduling
B) aggregate planning; master scheduling
C) master scheduling; detailed material planning
D) aggregate planning; detailed material planning
E) quarterly planning; monthly planning

F) C) and D)
G) A) and C)

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There are three jobs to be done and three resources with which to do them. Each resource will cost a specific amount to do each job, as shown in the following table:  Machine  Job  A  B  C 169424433874\begin{array} { l c c c } && { \text { Machine } } \\\text { Job } & \text { A } & \text { B } & \text { C } \\\hline 1 & 6 & 9 & 4 \\2 & 4 & 4 & 3 \\3 & 8 & 7 & 4\end{array} What is the result of modifying the row and column reductions table?

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\[\begin{array} { | c | c | c ...

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Job X, which has a duration of four days, is due by the close of business on Friday, December 23. Without looking at the work already at X's required resource, the scheduler schedules X to be begun immediately and assumes that X will be done four days from now. This is an example of:


A) infinite scheduling.
B) finite scheduling.
C) forward scheduling.
D) backward scheduling.
E) prioritization.

F) C) and D)
G) B) and D)

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The term loading, as used in scheduling, refers to choosing the order in which jobs will be processed in low-volume systems.

A) True
B) False

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A major difference between manufacturing and service systems in terms of scheduling is:


A) variability in arrival and service rates.
B) processing cost per unit.
C) the number of units to be processed.
D) length of processing time.
E) output rate.

F) A) and E)
G) A) and B)

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The following matrix shows relative costs for various job-machine combinations. Which set of pairs constitutes the minimum-cost solution using the assignment method?  Machine  A  B  C  Job 1 $60020343012\begin{array}{c} \quad\quad\quad\quad\quad{\text { Machine }} \\\begin{array}{rrrr} & \text { A } & \text { B } & \text { C } \\\text { Job 1 } & \$ 6 & 0 & 0 \\2 & 0 & 3 & 4 \\3 & 0 & 1 & 2\end{array}\end{array}


A) 1-B, 2-C, 3-A
B) 1-B, 2-A, 3-C
C) 1-A, 2-C, 3-B
D) 1-A, 2-B, 3-C
E) 1-C, 2-A, 3-B

F) B) and E)
G) D) and E)

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There are four resources and four jobs to be done. The time required for each resource to do each job is as follows:  Job (Hours)   Resource ABCD15877249593698747669\begin{array} { c } \quad \quad \quad \quad { \text { Job (Hours) } } \\\begin{array} { l c c c c } \text { Resource } & \mathrm { A } & \mathrm { B } & \mathrm { C } & \mathrm { D } \\\hline 1 & 5 & 8 & 7 & 7 \\2 & 4 & 9 & 5 & 9 \\3 & 6 & 9 & 8 & 7 \\4 & 7 & 6 & 6 & 9\end{array}\end{array} After the row and column reductions, what is the reduced time for assigning resource 4 to job D?


A) 0 hours
B) 2 hours
C) 3 hours
D) 6 hours
E) 9 hours

F) C) and E)
G) A) and C)

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Refer to the following data for jobs waiting to be processed at a single work center (jobs are shown in order of arrival):  Job  Processing Time ( days ) Due Date  (days from now) A22 B56C610D34E48\begin{array} { l c c } \text { Job } & \begin{array} { c } \text { Processing Time } \\( \text { days } )\end{array} & \begin{array} { c } \text { Due Date } \\\text { (days from now) }\end{array} \\\hline \mathrm { A } & 2 & 2 \\\mathrm {~B} & 5 & 6 \\\mathrm { C } & 6 & 10 \\\mathrm { D } & 3 & 4 \\\mathrm { E } & 4 & 8\end{array} If jobs A, B, and C require two operations each, while jobs D and E require one operation each, what is the schedule sequence using the slack per operation (S/O) priority rule?

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The output of the system cannot exceed the output of the bottleneck operation(s).

A) True
B) False

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Input/output (I/O) control refers to monitoring the productivity changes since productivity is determined by the ratio of output to input.

A) True
B) False

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Using the information in the table, determine the following: (A) Processing sequence using (1) SPT and (2) EDD rules (B) Average completion time and average job tardiness under each rule  Job  Processing  Time (days)  Day  Due  A 411 B 65 C 31 D 28 E 57\begin{array} { c r r } \text { Job } & \begin{array} { r } \text { Processing } \\\text { Time (days) }\end{array} & \begin{array} { r } \text { Day } \\\text { Due }\end{array} \\\hline \text { A } & 4 & 11 \\\text { B } & 6 & 5 \\\text { C } & 3 & 1 \\\text { D } & 2 & 8 \\\text { E } & 5 & 7\end{array}

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(A) SPT sequence: D-C-A-E-B; EDD sequenc...

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Which of the following is least likely to be a consideration when scheduling a high-volume system?


A) equipment failures
B) material shortages
C) accidents
D) worker absences
E) demand variability

F) B) and C)
G) C) and E)

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When orders exceed our capacity, priority rules are used to select which orders will be accepted.

A) True
B) False

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