Question 1

Samcys Services Inc.specializes in providing round-the-clock building security services to multinational companies.Which of the following terms most likely represents the service offered by Samcys?

Accepted Answer

A)   Outputs
B)   Inputs
C)   Tasks
D)   Jobs
E)   ProcessesF) A) and B)
G) All of the above

Question 2

Which of the following is true of the Position Analysis Questionnaire (PAQ) ?

Accepted Answer

A)   It considers only the inputs of a work process, ignoring the outputs.
B)   PAQ reports are very useful for writing job descriptions or redesigning jobs.
C)   PAQ ratings cannot be used to compare dissimilar jobs.
D)   The descriptions in the PAQ reports are very clear and specific.
E)   The PAQ is meant to be completed only by job analysts trained in this method.F) A) and B)
G) D) and E)

Question 3

Which of the following job analysis methods requires subject-matter experts to evaluate a job in terms of abilities required to perform the job?

Accepted Answer

A)   Work sampling technique
B)   Participant observation technique
C)   Fleishman Job Analysis System
D)   Position Analysis Questionnaire
E)   Conjoint analysis techniqueF) None of the above
G) B) and E)

Question 4

The difference between job specifications and job descriptions is that job specifications primarily describe the:

Accepted Answer

A)   list of the tasks and responsibilities that the job entails.
B)   observable actions that comprise the various job demands.
C)   steps involved in getting detailed information about a job.
D)   details of payment associated with the tasks involved.
E)   qualities a person performing the job must possess.F) All of the above
G) B) and D)

Question 5

The manager of a local grocery store places a short conveyor belt that allows customers to place items on it prior to checking out.This saves the cashier from the physical strain of bending forward and reaching into the carts to retrieve the items.This change is an example of the _____ approach to job design.

Accepted Answer

A)   telecommuting
B)   job enrichment
C)   ergonomic
D)   flextime
E)   job sharingF) A) and B)
G) A) and C)

Question 6

Dave wants to set up a manufacturing unit.He has obtained all the required licenses and legal approvals.In order to start production in the unit,which of the following is Dave most likely to do first?

Accepted Answer

A)   Examine the processes that will be involved in manufacturing
B)   Determine the number of people required for production
C)   Identify the type of products that will need to be manufactured
D)   Take an inventory of the special equipment, facilities, and systems needed for production
E)   Estimate the data and information needed by the work unitF) A) and B)
G) C) and E)

Question 7

N-Pax Technology Corp.,a microchip manufacturing company,is hiring for the position of marketing manager for its new division.Nathan,the HR manager,considers the factual information necessary for performing the job successfully,the candidate's level of proficiency at performing tasks,his or her enduring capabilities,and other personality traits,such as persistence or motivation to achieve.Which of the following most likely relates to the task being carried out by Nathan while hiring for this position?

Accepted Answer

A)   Job rotation
B)   Job definition
C)   Job evaluation
D)   Job scope
E)   Job specificationF) C) and E)
G) A) and B)

Question 8

In the context of work flow design,which of the following best describes a position?

Accepted Answer

A)   The set of duties performed by a person
B)   A set of related duties fulfilled by many employees
C)   An aggregate of similar jobs
D)   The set of skills and abilities that is required of a person in a job
E)   The collection of tasks that constitute the complete organizational processF) C) and D)
G) A) and D)

Question 9

Jenny is a line manager at Maxvin Corp.She is assigned the task of understanding and gathering detailed information about the requirements of carrying out a certain job.Information gathered by Jenny will be used to provide essential knowledge for staffing,training,performance appraisal,and other HR activities.Which of the following most likely corresponds to the task undertaken by Jenny?

Accepted Answer

A)   Job analysis
B)   Job definition
C)   Job training
D)   Job swapping
E)   Job rotationF) B) and C)
G) B) and E)

Question 10

Which of the following arrangements would qualify as job rotation?

Accepted Answer

A)   A receptionist hired to perform the jobs of file clerk and typist
B)   Training support staff in front office functions through periods of alternating work arrangements
C)   Members of the production team making decisions regarding how to resolve problems with customers
D)   A manager participating in a meeting while on vacation with his family
E)   A manager directing employees to stop production when quality standards are not metF) A) and E)
G) B) and C)

Question 11

Work processes are the activities that a work unit's members engage in to produce a given output.

Accepted Answer

A) True 
 B)False

Question 12

Job analysis can only be performed by certified external analysts of the U.S.Department of Labor.

Accepted Answer

A) True 
 B)False

Question 13

The industrial engineering approach is most likely to emphasize _____.

Accepted Answer

A)   defining work arrangements and reporting requirements
B)   streamlining jobs to make them simpler, efficient, and automatic
C)   designing jobs in such a way that they require minimal specialization
D)   exploring new and diverse ways of doing the same job
E)   creating complex and challenging jobs that require innovative employeesF) C) and D)
G) A) and C)

Question 14

Identify the step that can be taken by an organization to enhance manufacturing jobs for its employees.

Accepted Answer

A)   Divide tasks among employees in greater detail.
B)   Carry out time-and-motion studies to identify the best way to perform a job.
C)   Make the tasks repetitive and simple to avoid errors.
D)   Give employees more authority to manage the production process.
E)   Establish a centralized decision-making process.F) A) and E)
G) C) and D)

Question 15

Name the model that was developed by Richard Hackman and Greg Oldham to describe ways to make jobs more motivating.

Accepted Answer

A)   The cognitive dissonance model
B)   The situational leadership model
C)   The Job Characteristics model
D)   The Fleishman Job Analysis model
E)   The Motivation-Hygiene modelF) D) and E)
G) B) and E)

Question 16

Job design is the process of defining how work will be performed and what tasks will be required in a given job.

Accepted Answer

A) True 
 B)False

Question 17

Information from observers should be used as a supplement to information from incumbents.Identify the statement that is most likely to support this argument.

Accepted Answer

A)   Incumbents are a logical source of information; however, they may not be able to provide precise information.
B)   Incumbents provide accurate estimates of the importance of job duties, whereas supervisors provide accurate information about the time spent on safety-related risk factors.
C)   Incumbents provide accurate information, but they may have an incentive to exaggerate what they do to appear more valuable to the organization.
D)   Depending on external job analysts to supplement incumbents' information could be risky due to the relative inexperience of the analysts involved.
E)   Information provided by observers who look for a match between what incumbents are doing and what they are supposed to do may be unreliable.F) A) and B)
G) C) and D)

Question 18

Revlay Corp.,which is based in California,has clients across the globe.In order to maintain a 24-hour presence,the firm allows its employees to work in shifts.One of the ways to enable this arrangement is a schedule in which full-time workers complete their weekly hours in fewer than five days.For example,instead of working eight hours a day for five days,the employees could complete 40 hours of work in four 10-hour days.Which of the following flexible work arrangements is being implemented by Revlay?

Accepted Answer

A)   Zero-hour contract
B)   Telework
C)   Retroactive overtime
D)   Flextime
E)   Compressed workweekF) C) and D)
G) A) and D)

Question 19

Through the process of work flow design,managers analyze the tasks needed to produce a product or service.

Accepted Answer

A) True 
 B)False

Question 20

Which of the following is the objective of job enlargement?

Accepted Answer

A)   To make jobs less repetitive and more interesting
B)   To increase efficiency by identifying the best way to perform a job
C)   To decrease the burden of decision-making responsibilities for employees
D)   To assess the relative dollar value of each job to an organization
E)   To decrease the impact a job has on the lives of other peopleF) A) and D)
G) B) and E)

Exam 4: Analyzing Work and Designing Jobs

The difference between job specifications and job descriptions is that job specifications primarily describe the:

Correct Answer
verified

Name the model that was developed by Richard Hackman and Greg Oldham to describe ways to make jobs more motivating.

Correct Answer
verified

In the context of work flow design,which of the following best describes a position?

Correct Answer
verified

The industrial engineering approach is most likely to emphasize _____.

Correct Answer
verified

Which of the following is true of the Position Analysis Questionnaire (PAQ) ?

Correct Answer
verified

Identify the step that can be taken by an organization to enhance manufacturing jobs for its employees.

Correct Answer
verified

Which of the following is the objective of job enlargement?

Correct Answer
verified

Which of the following arrangements would qualify as job rotation?

Correct Answer
verified

Information from observers should be used as a supplement to information from incumbents.Identify the statement that is most likely to support this argument.

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Work processes are the activities that a work unit's members engage in to produce a given output.

Correct Answer
verified

Through the process of work flow design,managers analyze the tasks needed to produce a product or service.

Correct Answer
verified

Dave wants to set up a manufacturing unit.He has obtained all the required licenses and legal approvals.In order to start production in the unit,which of the following is Dave most likely to do first?

Correct Answer
verified

Samcys Services Inc.specializes in providing round-the-clock building security services to multinational companies.Which of the following terms most likely represents the service offered by Samcys?

Correct Answer
verified

Job analysis can only be performed by certified external analysts of the U.S.Department of Labor.

Correct Answer
verified

Job design is the process of defining how work will be performed and what tasks will be required in a given job.

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Which of the following job analysis methods requires subject-matter experts to evaluate a job in terms of abilities required to perform the job?

Correct Answer
verified

Exam 4: Analyzing Work and Designing Jobs

The difference between job specifications and job descriptions is that job specifications primarily describe the:

Correct AnswerverifiedShow Answer

Name the model that was developed by Richard Hackman and Greg Oldham to describe ways to make jobs more motivating.

Correct AnswerverifiedShow Answer

In the context of work flow design,which of the following best describes a position?

Correct AnswerverifiedShow Answer

The industrial engineering approach is most likely to emphasize _____.

Correct AnswerverifiedShow Answer

Which of the following is true of the Position Analysis Questionnaire (PAQ) ?

Correct AnswerverifiedShow Answer

Identify the step that can be taken by an organization to enhance manufacturing jobs for its employees.

Correct AnswerverifiedShow Answer

Which of the following is the objective of job enlargement?

Correct AnswerverifiedShow Answer

Which of the following arrangements would qualify as job rotation?

Correct AnswerverifiedShow Answer

Information from observers should be used as a supplement to information from incumbents.Identify the statement that is most likely to support this argument.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Work processes are the activities that a work unit's members engage in to produce a given output.

Correct AnswerverifiedShow Answer

Through the process of work flow design,managers analyze the tasks needed to produce a product or service.

Correct AnswerverifiedShow Answer

Dave wants to set up a manufacturing unit.He has obtained all the required licenses and legal approvals.In order to start production in the unit,which of the following is Dave most likely to do first?

Correct AnswerverifiedShow Answer

Samcys Services Inc.specializes in providing round-the-clock building security services to multinational companies.Which of the following terms most likely represents the service offered by Samcys?

Correct AnswerverifiedShow Answer

Job analysis can only be performed by certified external analysts of the U.S.Department of Labor.

Correct AnswerverifiedShow Answer

Job design is the process of defining how work will be performed and what tasks will be required in a given job.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Which of the following job analysis methods requires subject-matter experts to evaluate a job in terms of abilities required to perform the job?

Correct AnswerverifiedShow Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified