Question 1

Performance management systems are established to meet three broad purposes of the organization: strategic,administrative,and developmental.

Accepted Answer

A) True 
 B)False

Question 2

Roberto,a manager at Z-Cart Inc.,is asked by his manager to rate his subordinates' performance.He needs to rate 30 employees on a scale that ranges from 1 to 10.He rates 25 employees with a score of 8.In doing so,Roberto commits a rating error.In the context of types of rating errors,Roberto's mistake is called _____.

Accepted Answer

A)   central tendency
B)   halo error
C)   horns error
D)   leniency
E)   statistical errorF) A) and B)
G) D) and E)

Question 3

Payne Corp.wants to assess the performance of its employees.It uses a questionnaire that has a high fit with strategy,high validity,high reliability,moderate acceptability,and very high specificity.Which of the following approaches to employee performance is being focused on by this questionnaire?

Accepted Answer

A)   Results
B)   Quality
C)   Behavioral
D)   Comparative
E)   AttributeF) B) and C)
G) C) and D)

Question 4

Which of the following helps performance management meet the goals of supporting strategy and developing employees?

Accepted Answer

A)   Strategic fit
B)   Specific feedback
C)   Overall opinion
D)   Employee orientation
E)   Generalized instructionF) A) and B)
G) All of the above

Question 5

Which of the following statements is true of effective performance management?

Accepted Answer

A)   It can tell top performers they are valued.
B)   It can evaluate employees without establishing standards.
C)   It averts communication between managers and their employees.
D)   It uses just one person as a source of information.
E)   It does not affect employees who meet expectations.F) B) and D)
G) A) and E)

Question 6

To rate employee behaviors,an organization begins by defining which behaviors are associated with the employee's personality traits.

Accepted Answer

A) True 
 B)False

Question 7

Using an employee's manager for feedback is very useful because their own success depends so much on their employees' performance.

Accepted Answer

A) True 
 B)False

Question 8

List the advantages and disadvantages of using managers,peers,subordinates,self,and customers as sources of performance information.

Accepted Answer

(1)Managers: Advantages: Supervisors hav...

Question 9

Which of the following is an advantage of using the results-oriented performance measurement?

Accepted Answer

A)   They are very effective in providing guidance on how to improve.
B)   They are relatively easy to link to the organization's goals.
C)   They are generally more subjective than other kinds of performance measurement.
D)   They are highly acceptable to employees, but not to managers.
E)   They tend to be highly valid.F) A) and B)
G) C) and D)

Question 10

Identify the statement that accurately characterizes behavioral approaches to performance measurement.

Accepted Answer

A)   They link the company's goals to the specific behavior required to achieve those goals.
B)   They work well for complex jobs.
C)   They provide little feedback on areas of improvement.
D)   They have a low degree of validity and reliability.
E)   They have a low degree of acceptability.F) A) and D)
G) A) and C)

Question 11

Gary,the CEO of Zansofel Inc.,believes in providing employees with a flexible and open environment to enhance their skills and growth in the company.In the context of performance management and ethical issues associated with it,which of the following would Gary most likely oppose and why?

Accepted Answer

A)   He would oppose calibration meetings because they question the integrity of performance appraisal information provided by managers.
B)   He would oppose 360-degree appraisal because it gathers information from colleagues and subordinates, which can make the employees self-conscious.
C)   He would be against having a legally defensible performance management system because it focuses on scrutinizing employees who file a case against the company.
D)   He would be against electronic monitoring systems because they make the employees feel like robots and that they are being watched.
E)   He would be against top management carrying out performance appraisal of employees because it may lead to appraisal politics.F) A) and B)
G) B) and D)

Question 12

Compared to a behavioral observation scale (BOS),a behaviorally anchored rating scale (BARS)makes it easier for providing feedback,maintaining objectivity,and suggesting training needs.

Accepted Answer

A) True 
 B)False

Question 13

Appraisal politics are most likely to occur when a performance appraisal is directly linked to highly desirable rewards.

Accepted Answer

A) True 
 B)False

Question 14

_____ is the process through which managers ensure that employees' activities and outputs contribute to the organization's goals.

Accepted Answer

A)   Quality analysis
B)   Administrative planning
C)   Project management
D)   Strategic planning
E)   Performance managementF) A) and B)
G) A) and C)

Question 15

How can an organization protect itself against discrimination and unjust dismissal lawsuits?

Accepted Answer

A)   The organization should provide for a review of all top performance ratings by senior managers.
B)   Performance measures should evaluate personal traits.
C)   Requirements for job success should be clearly communicated to employees.
D)   The organization should use a single rater to rate all the employees.
E)   The organization should dismiss poor performers.F) B) and C)
G) B) and E)

Question 16

Discuss the various purposes of performance management systems.

Accepted Answer

Organizations establish performance mana...

Question 17

The paired-comparison method measures the consistency of results over time.

Accepted Answer

A) True 
 B)False

Question 18

In order to minimize distributional errors,raters should use only one part of the rating scale.

Accepted Answer

A) True 
 B)False

Question 19

In the context of effectiveness of performance management,_____ means the extent to which a measurement tool actually measures what it is intended to measure.

Accepted Answer

A)   validity
B)   dependability
C)   acceptability
D)   reliability
E)   specificityF) A) and B)
G) All of the above

Question 20

A disadvantage of behaviorally anchored rating scales (BARS)is that it can bias a manager's memory.

Accepted Answer

A) True 
 B)False

Exam 10: Managing Employees Performance

Using an employee's manager for feedback is very useful because their own success depends so much on their employees' performance.

Correct Answer
verified

To rate employee behaviors,an organization begins by defining which behaviors are associated with the employee's personality traits.

Correct Answer
verified

Compared to a behavioral observation scale (BOS),a behaviorally anchored rating scale (BARS)makes it easier for providing feedback,maintaining objectivity,and suggesting training needs.

Correct Answer
verified

Appraisal politics are most likely to occur when a performance appraisal is directly linked to highly desirable rewards.

Correct Answer
verified

In the context of effectiveness of performance management,_____ means the extent to which a measurement tool actually measures what it is intended to measure.

Correct Answer
verified

Which of the following helps performance management meet the goals of supporting strategy and developing employees?

Correct Answer
verified

Which of the following is an advantage of using the results-oriented performance measurement?

Correct Answer
verified

List the advantages and disadvantages of using managers,peers,subordinates,self,and customers as sources of performance information.

Correct Answer
verified
(1)Managers: Advantages: Supervisors hav...
View Answer

Payne Corp.wants to assess the performance of its employees.It uses a questionnaire that has a high fit with strategy,high validity,high reliability,moderate acceptability,and very high specificity.Which of the following approaches to employee performance is being focused on by this questionnaire?

Correct Answer
verified

Gary,the CEO of Zansofel Inc.,believes in providing employees with a flexible and open environment to enhance their skills and growth in the company.In the context of performance management and ethical issues associated with it,which of the following would Gary most likely oppose and why?

Correct Answer
verified

Performance management systems are established to meet three broad purposes of the organization: strategic,administrative,and developmental.

Correct Answer
verified

Discuss the various purposes of performance management systems.

Correct Answer
verified
Organizations establish performance mana...
View Answer

Which of the following statements is true of effective performance management?

Correct Answer
verified

How can an organization protect itself against discrimination and unjust dismissal lawsuits?

Correct Answer
verified

Identify the statement that accurately characterizes behavioral approaches to performance measurement.

Correct Answer
verified

_____ is the process through which managers ensure that employees' activities and outputs contribute to the organization's goals.

Correct Answer
verified

Correct Answer
verified

A disadvantage of behaviorally anchored rating scales (BARS)is that it can bias a manager's memory.

Correct Answer
verified

The paired-comparison method measures the consistency of results over time.

Correct Answer
verified

In order to minimize distributional errors,raters should use only one part of the rating scale.

Correct Answer
verified

Exam 10: Managing Employees Performance

Using an employee's manager for feedback is very useful because their own success depends so much on their employees' performance.

Correct AnswerverifiedShow Answer

To rate employee behaviors,an organization begins by defining which behaviors are associated with the employee's personality traits.

Correct AnswerverifiedShow Answer

Compared to a behavioral observation scale (BOS),a behaviorally anchored rating scale (BARS)makes it easier for providing feedback,maintaining objectivity,and suggesting training needs.

Correct AnswerverifiedShow Answer

Appraisal politics are most likely to occur when a performance appraisal is directly linked to highly desirable rewards.

Correct AnswerverifiedShow Answer

In the context of effectiveness of performance management,_____ means the extent to which a measurement tool actually measures what it is intended to measure.

Correct AnswerverifiedShow Answer

Which of the following helps performance management meet the goals of supporting strategy and developing employees?

Correct AnswerverifiedShow Answer

Which of the following is an advantage of using the results-oriented performance measurement?

Correct AnswerverifiedShow Answer

List the advantages and disadvantages of using managers,peers,subordinates,self,and customers as sources of performance information.

Correct Answerverified(1)Managers: Advantages: Supervisors hav...View AnswerShow Answer

Payne Corp.wants to assess the performance of its employees.It uses a questionnaire that has a high fit with strategy,high validity,high reliability,moderate acceptability,and very high specificity.Which of the following approaches to employee performance is being focused on by this questionnaire?

Correct AnswerverifiedShow Answer

Gary,the CEO of Zansofel Inc.,believes in providing employees with a flexible and open environment to enhance their skills and growth in the company.In the context of performance management and ethical issues associated with it,which of the following would Gary most likely oppose and why?

Correct AnswerverifiedShow Answer

Performance management systems are established to meet three broad purposes of the organization: strategic,administrative,and developmental.

Correct AnswerverifiedShow Answer

Discuss the various purposes of performance management systems.

Correct AnswerverifiedOrganizations establish performance mana...View AnswerShow Answer

Which of the following statements is true of effective performance management?

Correct AnswerverifiedShow Answer

How can an organization protect itself against discrimination and unjust dismissal lawsuits?

Correct AnswerverifiedShow Answer

Identify the statement that accurately characterizes behavioral approaches to performance measurement.

Correct AnswerverifiedShow Answer

_____ is the process through which managers ensure that employees' activities and outputs contribute to the organization's goals.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

A disadvantage of behaviorally anchored rating scales (BARS)is that it can bias a manager's memory.

Correct AnswerverifiedShow Answer

The paired-comparison method measures the consistency of results over time.

Correct AnswerverifiedShow Answer

In order to minimize distributional errors,raters should use only one part of the rating scale.

Correct AnswerverifiedShow Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
(1)Managers: Advantages: Supervisors hav...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
Organizations establish performance mana...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
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