Question 1

Unfreezing conditions to eliminate resistance to change is best done after the changes have already been implemented.

Accepted Answer

A) True 
 B)False

Question 2

All of the following are characteristics of an effective family, except ________.

Accepted Answer

A)   There is honor
B)   There is safety
C)   There is love
D)   There is wealthE) A) and B)
F) A) and C)

Question 3

Closely related to the Pygmalion effect is the Galatea Effect where low expectation leads to reduced performance.

Accepted Answer

A) True 
 B)False  False

Question 4

The seven rules to guide leaders in implementing change include:

Accepted Answer

A)   Have a good reason for making a change: personalize change
B)   Implement change thoughtfully; put a respected person in charge of coordinating change
C)   Tell the truth
D)   Wait patiently for results; acknowledge and reward people
E)   All of theseF) B) and E)
G) A) and B) E

Question 5

Deep inside every person is the desire to ________.

Accepted Answer

A)   Be important
B)   Be a leader
C)   Join the circus
D)   Have a farm
E)   Go to seaF) C) and E)
G) A) and D)

Question 6

Elected leaders seek the source of illness and health in the follower's personality.

Accepted Answer

A) True 
 B)False

Question 7

The number one quality employers want in an employee is ________.

Accepted Answer

A)   Experience
B)   Leadership potential
C)   The desire to learn
D)   Good communication skills
E)   HonestyF) A) and B)
G) A) and C)

Question 8

Among other practices, high performance companies treat all employees like top draft choices, set high performance stretch assignments, provide input and resources needed to achieve success, and reward hard work and accomplishments.

Accepted Answer

A) True 
 B)False

Question 9

The stress resistant person has adaptive capacity traced to five characteristics of a hardy personality - personal commitment, sense of control, positive attitude, balanced perspective, and caring relationships.

Accepted Answer

A) True 
 B)False

Question 10

Personal conditions conducive to growth include:

Accepted Answer

A)   Felt need
B)   Encouragement
C)   Plans move from general goals to specific action
D)   Self-esteem
E)   All of theseF) A) and E)
G) B) and E)

Question 11

Depression and loss of sharpness in thinking and feeling are symptoms of ________ fatigue.

Accepted Answer

A)   Physical
B)   Spiritual
C)   Psychological
D)   None of theseE) A) and D)
F) None of the above

Question 12

After basic ______, lives are determined by ______, _______, and ______.

Accepted Answer

A)   Geography; heredity; wealth; talent
B)   Economics; friends; politics; religion
C)   Psychology; intelligence; motivation; social connections
D)   Philosophy; history; politics; timing
E)   Biology; self talk; people we are around; books we readF) B) and E)
G) C) and D)

Question 13

Sources of job stress for increasing numbers of people are:

Accepted Answer

A)   New technology; workforce diversity
B)   Global competition; organizational restructure
C)   Changing work systems
D)   All of these
E)   New technology; workforce diversity and Global competition; organizational restructureF) A) and B)
G) B) and C)

Question 14

The ambulance attendant shows the life-and-death consequences job burnout can have.

Accepted Answer

A) True 
 B)False

Question 15

Match the items below with their descriptions:

Accepted Answer

The answer of Match the items below with their descriptions:
...

Question 16

The trainee should practice newly acquired skills after training is completed to enhance the learning process.

Accepted Answer

A) True 
 B)False

Question 17

Steve Jobs' advice to new graduates includes all but one of the following statements:

Accepted Answer

A)   Be who you are
B)   Do what you love
C)   Stay young, stay foolish
D)   Look out for #1E) B) and C)
F) C) and D)

Question 18

Research shows that the more overworked employees feel, the more likely they are to make costly mistakes and the less committed they feel toward their employers.

Accepted Answer

A) True 
 B)False

Question 19

Research shows training pays off in terms of higher net sales and gross profitability per employee.

Accepted Answer

A) True 
 B)False

Question 20

Types of teacher/leaders include:

Accepted Answer

A)   Shamans
B)   Priests
C)   Missionaries
D)   Mystic healers
E)   All of theseF) A) and D)
G) A) and C) E

Exam 10: Developing Others

Unfreezing conditions to eliminate resistance to change is best done after the changes have already been implemented.

Correct AnswerverifiedShow Answer

All of the following are characteristics of an effective family, except ________.

Correct AnswerverifiedShow Answer

Closely related to the Pygmalion effect is the Galatea Effect where low expectation leads to reduced performance.

Correct AnswerverifiedFalse

The seven rules to guide leaders in implementing change include:

Correct AnswerverifiedE

Deep inside every person is the desire to ________.

Correct AnswerverifiedShow Answer

Elected leaders seek the source of illness and health in the follower's personality.

Correct AnswerverifiedShow Answer

The number one quality employers want in an employee is ________.

Correct AnswerverifiedShow Answer

Among other practices, high performance companies treat all employees like top draft choices, set high performance stretch assignments, provide input and resources needed to achieve success, and reward hard work and accomplishments.

Correct AnswerverifiedShow Answer

The stress resistant person has adaptive capacity traced to five characteristics of a hardy personality - personal commitment, sense of control, positive attitude, balanced perspective, and caring relationships.

Correct AnswerverifiedShow Answer

Personal conditions conducive to growth include:

Correct AnswerverifiedShow Answer

Depression and loss of sharpness in thinking and feeling are symptoms of ________ fatigue.

Correct AnswerverifiedShow Answer

After basic ______, lives are determined by ______, _______, and ______.

Correct AnswerverifiedShow Answer

Sources of job stress for increasing numbers of people are:

Correct AnswerverifiedShow Answer

The ambulance attendant shows the life-and-death consequences job burnout can have.

Correct AnswerverifiedShow Answer

Match the items below with their descriptions:

Correct AnswerverifiedShow Answer

The trainee should practice newly acquired skills after training is completed to enhance the learning process.

Correct AnswerverifiedShow Answer

Steve Jobs' advice to new graduates includes all but one of the following statements:

Correct AnswerverifiedShow Answer

Research shows that the more overworked employees feel, the more likely they are to make costly mistakes and the less committed they feel toward their employers.

Correct AnswerverifiedShow Answer

Research shows training pays off in terms of higher net sales and gross profitability per employee.

Correct AnswerverifiedShow Answer

Types of teacher/leaders include:

Correct AnswerverifiedE

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False

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E

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After basic __, lives are determined by , _, and __.

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E