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When a firm focuses on increasing profitability by customizing the product or service so that they provide a good match to tastes and preferences in different national markets, the firm is following a(n) _____ strategy.


A) transnational
B) localization
C) international
D) global standardization

E) B) and C)
F) A) and D)

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Consider the firm in terms of a value chain. What is the difference between primary activities and support activities? Provide examples of each.

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The operations of a firm can be thought of as a value chain composed of a series of distinct value creation activities. Primary activities have to do with the design, creation, and delivery of the product; its marketing; and its after-sale-service. Normally, primary activities are divided into R&D, production, marketing and sales, and customer service. The support activities of the value chain provide inputs that allow the primary activities to occur. Support activities include information systems, company infrastructure, logistics, and human resources.

A(n) _____ strategy makes most sense when demands for local responsiveness are high, but cost pressures are moderate or low.


A) global standardization
B) transnational
C) international
D) localization

E) B) and C)
F) A) and B)

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It has been observed in the aircraft industry that, each time cumulative output of airframes was doubled, unit costs typically declined to 80 percent of their previous level. This is an example of the _____ curve.


A) core performance
B) location
C) strategic
D) experience

E) A) and B)
F) A) and C)

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Moving down the experience curve:


A) increases the cost of a firm's raw material.
B) allows a firm to reduce its cost of creating value.
C) decreases a firm's profitability.
D) increases the research and development expenditure of a firm.

E) All of the above
F) None of the above

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Economies that arise from performing a value creation activity in the optimal location are known as _____.


A) international strategies
B) location economies
C) localization strategies
D) economies of scale

E) A) and C)
F) All of the above

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Which of the following statements is true?


A) The way to increase the profitability of a firm is to create a greater number of products.
B) The amount of value a firm creates is measured by the difference between its costs of production and the value that consumers perceive in its products.
C) The more value customers place on a firm's products, the lower the price the firm is able to charge for those products.
D) The price a firm charges for a good or service is typically more than the value the customer places on that good or service.

E) A) and C)
F) B) and D)

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Discuss the evolution of strategy. How does cost become important in the long term?

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An international strategy is typically n...

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Which of the following is an example of a support activity in a firm's value chain?


A) Research and development
B) Customer service
C) Human resources
D) Marketing and sales

E) A) and D)
F) None of the above

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How can a firm increase its profitability?

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The way to increase the profitability of...

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_____ allows a firm to reduce its cost of creating value and increase its profitability.


A) Moving down the experience curve
B) Moving up the experience curve
C) Moving down the learning effect curve
D) Moving up the learning effect curve

E) B) and C)
F) None of the above

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A

When individuals gain knowledge of the most efficient ways to perform particular tasks, they are saving costs through _____.


A) location economies
B) value creation effects
C) experience curve effects
D) learning effects

E) A) and C)
F) A) and B)

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The _____ refers to systematic reductions in production costs that have been observed to occur over the life of a product.


A) economies of scale
B) value creation
C) location economies
D) experience curve

E) None of the above
F) A) and C)

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D

How can the marketing and sales functions of a firm create value?

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There are several ways the marketing and...

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It has been suggested that learning effects are important only during the start-up period of a new process and that they cease after two or three years. Any decline in the experience curve after such a point is due to:


A) reduction in fixed costs.
B) higher depreciation costs.
C) economies of scale.
D) obsolescence.

E) B) and C)
F) A) and B)

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Once a firm has established a low-cost position, it can act as a barrier to new competition.

A) True
B) False

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The skills within the firm that a competitor cannot easily match or imitate are known as core competence.

A) True
B) False

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According to Porter, the way to create superior value is to drive down the cost structure of the business and/or differentiate the product in some way so that consumers value it more.

A) True
B) False

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Universal needs exist when:


A) the tastes and preferences of consumers in different nations are similar if not identical.
B) conventional commodity products requested in one country are different than those requested in another country.
C) the tastes and preferences of consumers in the same nation are similar if not identical.
D) consumers are willing to pay a high price for a product regardless of what country they reside in.

E) B) and D)
F) None of the above

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Learning effects:


A) tend to be less significant when a technologically complex task is repeated.
B) will be less significant in an assembly process involving 1,000 complex steps than in one of only 100 simple steps.
C) typically disappear after a while, in spite of the complexity of the task.
D) are more significant after two or three years of the introduction of a new process.

E) A) and B)
F) A) and C)

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