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Exam 2: Job Performance

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Question 61

True/False

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O*NET captures the "numerous small decisions" that separate the most effective organizations from their competitors.

A) True
B) False

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verified

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Question 62

True/False

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Task performance is the set of explicit obligations that an employee must fulfill to receive compensation and continued employment.

A) True
B) False

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Question 63

Multiple Choice

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_____ is defined as voluntary employee activities that may or may not be rewarded but that contribute to the organization by improving the overall quality of the setting in which work takes place.

Describe some of the trends that affect job performance in the contemporary workplace.

The _____ approach uses critical incidents to create a measure that can be used to evaluate employee performance.

Social networking sites and their applications can be used to monitor employee performance.

Which of the following statements concerning job analysis is incorrect?

Define job performance and discuss its elements.

_____ includes employee behaviors that are directly involved in the transformation of organizational resources into the goods or services that the organization produces.

Ms. Kate is a very friendly and helpful person. She goes out of her way to help her coworkers who struggle with their tasks. Kate attends the optional meetings that are scheduled for the employees. She also maintains a good attitude with everyone even in trying times. Which behavior relevant to job performance is Ms. Kate demonstrating? Elaborate on this behavior and its types with examples.

Don always maintains a good attitude with coworkers even when the department goes through tough times. Don's behavior is an example of:

Forced ranking systems can force managers to give bad evaluations to good performers.

Natalie, Rose, and Charles are three dental hygienists who work for Dr. Doris at Healthy White. All three hygienists perform almost the same tasks every day. On average, they see 12 people every day for regular teeth cleaning, which involves cleaning, flossing, rinsing, and a normal checkup. Dr. Doris, on the other hand, has quite an unpredictable job. She has to respond to all types of dental emergencies, including situations involving surgery. All three hygienists always try to help each other out, have a very good attitude toward each other, and keep each other informed about matters that are relevant to them and to Dr. Doris. Natalie specifically takes on the role of attending all community-related voluntary meetings and functions where Healthy White may have a stake or is asked to be present. She makes sure that she is up to date with all dental regulations and business-related news that may have an impact on Healthy White. Rose and Charles, on the other hand, can be described as the unofficial publicists of Healthy White. They always represent the clinic in a very positive way away from work. Dr. Doris couldn't be happier to have such wonderful people working with her. The three hygienists interact with one another in a manner that reflects high levels of _____.

Citizenship behavior is defined as voluntary employee activities that may or may not be rewarded.

Sportsmanship involves maintaining a good attitude with coworkers, even when they've done something annoying or when the unit is going through tough times.

Which of the following statements about the O*NET is False?

Which of the following about the forced ranking method is False?

Which of the following statements about knowledge work is False?