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Exam 4: Job Satisfaction

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Question 21

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According to job characteristics theory, when students tell professors they hope to take more courses with them, this high level of identity positively affects the professors' job satisfaction.

A) True
B) False

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Question 22

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According to the affective events theory, affective reactions can influence work attitudes and behaviors.

A) True
B) False

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Question 23

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_____ can provide a "snapshot" of how satisfied the workforce is and, if repeated over time, reveal trends in satisfaction levels.

According to the value-percept theory, the relation between dissatisfaction, value (importance) and value (want) is given by:

The value-percept theory utilizes three critical psychological states to measure job satisfaction.

Job characteristics theory argues that variety, identity, significance, autonomy, and feedback result in high levels of the three psychological states (meaningfulness of work, responsibility for outcomes, and knowledge of results), making work tasks more satisfying.

Research reveals that job satisfaction is correlated strongly with citizenship behavior.

The need to manage emotions to complete job duties successfully is called:

Managers at KeyNews, a publishing firm, believe in providing continuous feedback to employees regarding their work. Newly hired employees are assigned a mentor who works with their team. The mentor reviews each new employee's work and provides tips on improving productivity. In this example, the firm is addressing which of the following critical psychological states that make work satisfying for employees?

The JDI manual provides national norms for all facets and breaks down those norms according to relevant demographic groups.

Supervision satisfaction reflects employees' feelings about their coworkers and their bosses.

Some employees do not want frequent promotions because promotions bring more responsibility and increased work hours.

Emotions can be categorized into:

A challenging assignment given to a knowledgeable and skillful person would be likely to trigger an intense positive mood.

Carrie owns an event management firm. She believes that employees who carefully follow instructions and a well-written manual of procedures tend to have maximum productivity. She closely oversees the work of her employees and controls the timing, scheduling, and sequencing of work activities. She discourages any deviation from standard practices. How will this affect the job satisfaction of employees working in Carrie's firm? Do you agree with her views?

The value-percept theory suggests that people evaluate job satisfaction according to specific "facets" of the job.

Evan, Patrick, and Jamie have just finished their team's project and are waiting for their supervisor's feedback. Jamie had ensured that the project was completed on time and met all the requirements. She received good feedback on the part she worked on. She is elated and enthusiastic about her future projects.. According to Figure 4-6, Different Kinds of Moods, her mood would be labeled as:

Ann works at Creative Links International. Her job requires her to spend eight hours a day entering the employees' salary information on Excel spreadsheets. Ann's job is characterized by:

Values are defined as:

According to job characteristics theory, if employees lack _____, more variety and autonomy should not increase their satisfaction very much.