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Dimensions that should be considered when segmenting consumer markets are: geographic location and other demographic characteristics, behavioral needs, urgency to get needs satisfied, and willingness to compare and shop.

A) True
B) False

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A target marketer who uses two different marketing mix strategies to make two separate appeals to office tablet computer users and home tablet computer users is applying:


A) the broad market approach.
B) the single target market approach.
C) the multiple target market approach.
D) the combined target market approach.
E) the generic market approach.

F) A) and B)
G) D) and E)

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Business-to-business markets, with very large customers, have typically:


A) treated customers individually as segments of one.
B) mass marketed the same products to all customer segments.
C) delivered the same marketing mix to all customer segments.
D) reduced their personalization efforts to the lowest levels possible.
E) avoided applying the principles behind customer relationship management.

F) A) and B)
G) All of the above

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Strategy decisions pertaining to product features, packaging, product line assortment, and branding will be most affected by which target market dimension?


A) Geographic location
B) Urgency to get need satisfied
C) Behavioral needs and attitudes of consumers
D) Demographic characteristics of potential customers
E) Geodemographic characteristics of potential customers

F) C) and D)
G) A) and E)

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Marketers segment broad markets into smaller target segments based on a variety of ____.


A) marketing grids
B) positioning maps
C) dimensions
D) qualifiers
E) data

F) A) and D)
G) None of the above

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Market segmentation is a two-step process that involves naming broad product-markets and segmenting these broad product-markets in order to select target markets and develop suitable marketing mixes.

A) True
B) False

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Which of the following is the BEST example of a "generic market?"


A) the meat market.
B) the minivan market.
C) the e-commerce market.
D) the beer market.
E) the "singles" entertaining market.

F) None of the above
G) B) and E)

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The combined target market approach involves segmenting the market and choosing two or more segments, then treating each as a separate target market needing a different marketing mix.

A) True
B) False

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Which of the following is a consumer market demographic dimension?


A) Sex
B) Age
C) Occupation
D) Education
E) All of these are examples of a consumer market demographic dimension

F) A) and B)
G) A) and D)

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E

Qualifying dimensions


A) need to be very specific.
B) help identify the "core benefits."
C) work in isolation in marketing strategy planning.
D) affect the customer's purchase of a particular product.
E) affect the customer's brand choice.

F) C) and D)
G) A) and E)

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B

Which of the following is a DEMOGRAPHIC segmenting dimension?


A) Rate of use
B) Brand familiarity
C) Type of problem solving
D) Benefits sought
E) Family life cycle

F) B) and C)
G) A) and E)

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A generic market description includes customer needs and product-type terms.

A) True
B) False

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The first step in market segmentation should be:


A) deciding what new product you could develop.
B) evaluating what segment(s) you currently serve.
C) finding a demographic group likely to use your products.
D) listing features of your current products.
E) defining some broad product-markets where you may be able to operate profitably.

F) B) and C)
G) A) and B)

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"Good" market segments should be heterogeneous within and homogeneous between.

A) True
B) False

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Which of the following possible segmenting dimensions is a "demographic" dimension?


A) Benefits sought
B) Social class
C) Purchase relationship
D) Brand familiarity
E) Rate of use

F) None of the above
G) C) and E)

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B

Electro Technologies, Inc. (ETI) has limited capital and wants to reduce the risk of competitors taking customers if it invests in a new product-market. Its broad product-market consists of three reasonably distinct submarkets. To identify a target market, ETI should probably focus on using the __________ approach.


A) combined target market
B) mass marketing
C) multiple target market
D) single target market
E) none of these is a good choice for Electro Technologies.

F) A) and B)
G) A) and C)

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If a product-market segment is "homogeneous within," it is called a "substantial" target market.

A) True
B) False

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Clustering techniques


A) help sellers fine-tune the marketing effort with information from a detailed customer database.
B) establish how customers think about proposed or present brands in a market.
C) try to find similar patterns within sets of data.
D) group customers into heterogeneous segments.
E) use intuition and judgment to do what previously was done by computers.

F) B) and E)
G) C) and E)

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The first step in segmenting international markets is to:


A) develop a marketing mix.
B) treat all the countries in the "foreign market" as one segment.
C) segment by country or region-looking at demographic, cultural, and other characteristics.
D) list the suppliers who serve the market.
E) consider the number, size, kind, and location of business and organizational customers.

F) D) and E)
G) A) and B)

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______________ segmenting dimensions help decide whether a person might be a potential customer-but not which specific products or brands that person might buy.


A) Determining
B) Qualifying
C) Operational
D) Customer-related
E) Situation-related

F) B) and E)
G) B) and D)

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