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Through ____________ data,companies can observe the exact pattern of a consumer's navigation through a site.

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According to Christensen,companies may have placed too great an emphasis on satisfying customer's ______ needs,while forgetting to adopt new disruptive technology that will meet customer's future needs.

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Netflix creates a unique recommendation listing for each customer that revisits its website.How would you classify Netflix's ebusiness strategy?


A) Information richness
B) Mass customization
C) Personalization
D) Interactivity

E) A) and C)
F) A) and D)

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Computers connected through the __________ can send and receive information,including text,graphics,voice,video,and software.

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Intermediaries occur when a customer sells directly to another customer online,cutting out the intermediary.

A) True
B) False

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What is the exact pattern of a consumer's navigation through a site?


A) Web browsing
B) Hypertext
C) Clickstream data
D) Web data

E) B) and D)
F) B) and C)

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What caused Polaroid to go bankrupt?


A) It failed to have innovative technology and a captive customer base.
B) One-hour film processing and digital cameras stole its market share.
C) People who want instant access to their pictures also want a third party involved.
D) Internet websites such as Flickr and Facebook stole its market share.

E) None of the above
F) A) and B)

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Which of the following is not one of the Internet's impacts on information?


A) Easy to compile
B) Improved content
C) Digital divide
D) Increased richness

E) None of the above
F) A) and D)

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A company can reduce its costs by using ebusiness to change its business processes.Which of the following does not represent an example of how a company can reduce its costs through ebusiness?


A) Creating an online travel reservation.
B) Ordering a product online.
C) Researching products to find the lowest price and visiting the store to purchase the item.
D) All of these.

E) None of the above
F) A) and D)

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Ebusiness is the buying and selling of goods and services over the Internet.

A) True
B) False

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Which type of ebusiness marketing technique induces websites or users to pass on a marketing message to other websites or users,creating exponential growth in the message's visibility and effect?


A) Cookies
B) Click-through
C) Viral marketing
D) Pop-up ad

E) C) and D)
F) A) and B)

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Both individuals and organizations have embraced ebusiness to do which of the following:


A) Enhance productivity.
B) Maximize convenience.
C) Improve communication.
D) All of these.

E) A) and C)
F) B) and D)

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Which company is expecting to gain the majority of its returns on existing investments?


A) Dell
B) Johnson & Johnson
C) Procter & Gamble
D) Phillips Petroleum

E) A) and D)
F) A) and C)

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Which of the following terms could you use synonymously when referring to the web?


A) Network, paradigm shift
B) URL, domain name
C) HTML, Internet
D) Web browser, blog

E) A) and D)
F) B) and D)

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What is the Internet protocol web browsers use to request and display web pages using universal resource locators?


A) Hypertext markup language (HTML)
B) URL
C) Hypertext transport protocol (HTTP)
D) DARPA

E) All of the above
F) A) and B)

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Compare disruptive and sustaining technologies,and explain how the Internet and WWW caused business disruption.

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Disruptive technologies offer a new way ...

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Which of the following began as an essential emergency military communications system operated by the U.S.Department of Defense (DARPA) ?


A) Internet
B) Ecommerce
C) Ebusiness
D) World Wide Web

E) A) and B)
F) C) and D)

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M&M's offers people the opportunity to order the candy in special colors or with customized sayings.How would you classify M&M's ebusiness strategy?


A) Information richness
B) Mass customization
C) Personalization
D) Interactivity

E) B) and C)
F) None of the above

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When evaluating the business value of disintermediation,the more ____________ that are cut from the distribution chain,the lower the product price.


A) Technologies
B) Customers
C) Data streams
D) Intermediaries

E) A) and D)
F) None of the above

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Nike offers people the opportunity to visit its website to create running shoes in the style and color they choose.How would you classify Nike's ebusiness strategy?


A) Information richness
B) Mass customization
C) Personalization
D) Interactivity

E) B) and C)
F) A) and B)

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