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Discuss the two techniques used to counter groupthink and cognitive biases.

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When paper supplies reaches a minimum level, Ethan makes a call to the supplier to order more paper. What type of decision does this represent?


A) Brainstormed decision
B) Heuristic decision
C) Programmed decision
D) Intuitive decision
E) Creative decision

F) A) and E)
G) A) and B)

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Which of the following is an advantage of group decision making?


A) Managers can draw on the combined skills, competencies, and accumulated knowledge of group members.
B) Managers can embark on a course of action without wasting time in evaluating its merits.
C) Groups can rally around a central manager and the course of action that he supports.
D) Groupthink can lead to better productivity.
E) Group members commit to a decision without understanding its consequences.

F) A) and C)
G) A) and E)

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_____ are individuals who pursue causes such as reducing poverty, increasing literacy, protecting the natural environment, or reducing substance abuse.


A) Social entrepreneurs
B) Intrapreneurs
C) Product champions
D) Skunkwork specialists
E) Devil's advocates

F) C) and E)
G) C) and D)

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Discuss March and Simon's administrative model of decision making and explain the three concepts on which the model is based.

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Which of the following is a characteristic of an entrepreneur?


A) Not open to new experiences
B) Have an external locus of control
C) Have a low level of self esteem
D) Have a high need for achievement
E) Have a low need for power

F) A) and B)
G) B) and D)

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The likelihood of a manager making an error in judgment is much greater in programmed decision making than in nonprogrammed decision making.

A) True
B) False

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Which of the following is a reason why managers fail to generate creative solutions?


A) They find it difficult to view problems from a fresh perspective.
B) They often fail to specify the criteria that are important in reaching a decision.
C) They violate domestic or international laws or government regulations.
D) They fail to perform a cost-benefit analysis of the various alternatives.
E) They do not have complete information in most cases.

F) D) and E)
G) None of the above

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In the classical model of decision making, the most appropriate decision possible in light of what is believed to be the most desirable consequences for the organization is known as the ____________ decision.


A) intuitive
B) creative
C) heuristic
D) subjective
E) optimum

F) C) and E)
G) A) and D)

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_____ is the term given to employees who engage in entrepreneurial activity and who are an important source of organizational creativity.


A) Entrepreneurs
B) Intrapreneurs
C) Social entrepreneurs
D) Devil's advocates
E) Middle managers

F) A) and E)
G) B) and E)

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_____ is a critical analysis of a preferred alternative, defending unpopular or opposing alternatives for the sake of argument.


A) Dialectical inquiry
B) Devil's advocacy
C) Groupthink
D) Prior-hypothesis bias
E) Organizational learning

F) C) and D)
G) C) and E)

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A skunkworks is a group of intrapreneurs who are deliberately separated from the normal operation of an organization to encourage them to devote all their attention to developing new products.

A) True
B) False

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What is the difference between entrepreneurs and intrapreneurs?

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Decision making in response to opportunities occurs when managers search for ways to improve organizational performance to benefit customers, employees, and other stakeholder groups.

A) True
B) False

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Prior-hypothesis bias implies that managers tend to seek and use information that is consistent with their prior beliefs.

A) True
B) False

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Which of the following is a guideline for managers to avoid the negative effects of cognitive biases?


A) Concentrate on planning for the future instead of conducting a retrospective analysis.
B) Reward middle managers irrespective of whether they fail or succeed to implement a decision.
C) Rank various alternatives even when all relevant information is not available.
D) List the criteria that are being used to assess and evaluate alternatives.
E) Persist with economically superior alternatives despite the threat of cannibalization.

F) B) and E)
G) A) and B)

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Developing a learning organization is a quick and easy process.

A) True
B) False

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Which of the following is a guideline to promoting individual creativity in an organization?


A) Creativity increases when managers pressure employees to deliver creative solutions quickly.
B) Building a shared vision can curb an individual's sense of creativity.
C) Top managers should visibly reward employees who come up with creative ideas.
D) Employees must be penalized for ideas that seem outlandish.
E) Creativity can be fostered by criticizing the efforts of creative employees.

F) A) and E)
G) A) and D)

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_____ is a decision maker's ability to discover original and novel ideas that lead to feasible alternative courses of action.


A) Groupthink
B) Dialectical inquiry
C) Intuition
D) Creativity
E) The illusion of control

F) B) and D)
G) D) and E)

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What is a learning organization? List Peter Senge's five principles for creating a learning organization.

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