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Your boss,Ty Jacob,has asked you to analyze the music industry using Porter's Five Forces model.Which of the following represents the threat of substitute products or services in the music industry?


A) Established record labels like EMI,Sony,Universal.
B) Independent record labels.
C) Game systems like Wii,social networks like Facebook.
D) Taylor Swift,Beyonce,The Beatles,The Stones.

E) B) and D)
F) A) and D)

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If a business could produce the same hamburger with less expensive inputs it would probably see a decrease in profits.

A) True
B) False

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Listing products that are about to expire first on the menu or creating them as a daily special to move the product is considered a type of _________________.

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A primary value activity is a standardized set of activities that accomplish a specific task,such as processing a customer's order.

A) True
B) False

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Data is useful for understanding individual sales,but to gain deeper insight into a business data needs to be turned into information.Which of the following offers an example of turning data into information?


A) Who are my best customers?
B) What is my best-selling product?
C) What is my worst-selling product?
D) All of the above

E) C) and D)
F) B) and D)

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Which of the following is not considered a core driver of the information age?


A) Information.
B) Business Intelligence.
C) Knowledge.
D) All of the above.

E) B) and C)
F) None of the above

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_________ are material items or products that customers will buy to satisfy a want or need.

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Who is responsible for collecting,maintaining,and distributing company knowledge?


A) Chief Knowledge Officer (CKO) .
B) Chief Privacy Officer (CPO) .
C) Chief Technology Officer (CTO) .
D) Chief Information Officer (CIO) .

E) B) and C)
F) A) and C)

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What are costs that make customers reluctant to switch to another product or service?


A) Support activities.
B) Switching costs.
C) Loyalty rewards.
D) Value chain activities.

E) C) and D)
F) A) and D)

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A first-mover advantage is the process of gathering information about the competitive environment,including competitors' plans,activities,and products,to improve a company's ability to succeed.

A) True
B) False

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As companies move from data to knowledge,they will start to include more and more variables for analysis resulting in better,more precise support for_____________.


A) Decision making.
B) Problem solving.
C) Both A & B
D) None of the above.

E) All of the above
F) B) and D)

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____________ is information that returns to its original transmitter and modifies the transmitter's actions.

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The marketing department supports sales by planning,pricing,and promoting goods or services.

A) True
B) False

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Choosing not to fire a sales representative who is underperforming knowing that person is experiencing family problems is a form of knowledge.

A) True
B) False

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Callie Crystal owns and operates one of the most successful local coffee shops in Denver,called The Edgewater Café.Each time a customer purchases their 100th cup of coffee at The Edgewater Café they receive a free pound of coffee of their choice.What is Callie attempting to create with her unique "Free Pound of Coffee" marketing program?


A) Reducing buyer power with a loyalty program.
B) Increasing buyer power with a loyalty program.
C) Decreasing supplier power with a differentiated product.
D) Creating a substitute product.

E) A) and B)
F) B) and C)

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Top managers use social intelligence to define the future of the business,analyzing markets,industries and economies to determine the strategic direction the company must follow to remain unprofitable.

A) True
B) False

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Which of the following is not a typical way that a company would duplicate a competitive advantage?


A) Acquiring the new technology.
B) Copying the business operations.
C) Hiring away key employees.
D) Carrying large product inventories.

E) C) and D)
F) B) and D)

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Assume you are in the business of producing and selling hamburgers.If you could produce more hamburgers with the same input what would happen to your productivity and profits assuming the price of your hamburgers remains the same?


A) Increase in productivity,decrease in profits
B) Increase in productivity,increase in profits
C) Decrease in productivity,decrease in profits
D) Decrease in productivity,increase in profits

E) None of the above
F) B) and C)

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A system is a collection of parts that link to achieve a common purpose.Systems thinking is a way of monitoring ________________.


A) The entire system.
B) A division within the sales role.
C) The executive team.
D) The company's competitors.

E) None of the above
F) A) and B)

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Your boss,Kerry Miller,has asked you to analyze the soft drink industry using Porter's Five Forces model.Which of the following represents a threat of a new entrant in the soft drink industry?


A) Pepsi requires stores that carry Pepsi products to commit to minimum orders of 1,000 cases.
B) Walmart negotiates a lower cost per bottle from Coke in exchange for premium shelf space in every Walmart store.
C) Zevia Natural Diet Soda begins selling directly over the Internet.
D) Vitamin water,fruit juice,coffee.

E) None of the above
F) C) and D)

Correct Answer

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