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Exam 13: Motivating for Performance

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Question 71

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QWL critics note that Quality of Work Life Programs have not been able to improve organizational productivity.

A) True
B) False

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Question 72

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According to Herzberg,characteristics of the workplace termed hygiene factors will not motivate workers.

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B) False

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Question 73

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Manuel Gonzalez loves his job.It offers him the opportunity to meet lots of people,to work outdoors and to do things his own way.Manuel has joked that he would be glad to do his job even if they didn't pay him but that he's sure glad they do! Manuel's job appears to be

The process of sharing power with employees,thereby enhancing their confidence in their ability to perform their jobs and their belief that they are influential contributors to the organization is known as

Instrumentality is the employee's perception of the likelihood that their efforts will enable them to attain their performance goals.

Applying a consequence that decreases the likelihood that the person will repeat the behavior that led to it is referred to as extinction.

According to the Hackman and Oldham model,the best way to design an enriched job in which employees experience responsibility for the outcome of the work is to provide

Scenario D. Rafael is assessing some of his employees for a promotion to a management position. Amanda seems interested in improving the department and sometimes makes persuasive, influential arguments supporting her position, even though it has made her somewhat unpopular. Beth has impressed him lately with strong desire to succeed and near obsession with meeting all of her goals. Pieter is very well liked in the department, and seems to be motivated to get along with everyone. -According to McClelland,Beth is high in what need?

An example of a reinforcer in a management setting is an extra vacation day for excellent productivity.

Scenario B. Suppose you have a group of employees whom you find very difficult to motivate. One of them, a young man named Carlos, consistently tells you that he doesn't believe he will ever succeed. He regularly tells his colleagues that "no matter how well I do in this job, I'll never get a raise or promotion." Another named Susan simply doesn't care about any of the rewards that your organization offers and so she says, "it just isn't worth it to me to work that hard!" The third, an employee named Jeannie, feels that she is no longer able to "keep up" in her job, and that she is no longer physically able to do the job, so there is little use in trying. -Susan illustrates which of the following concepts?

A recent article espousing the rewards of golfing stated that perhaps the best aspect of the game is not that you play against your partners but that you play against yourself by striving to lower your score.The author of the article evidently finds golf to be

People who are likely to respond most positively to job enrichment are those who have

In Organizational Behavior Modification,which of the following is a key consequence of behavior?

Managers should reward employees for multitasking.

Goal-setting theory states that people have conscious goals that energize them and direct their thoughts and behaviors toward a particular end.

According to Herzberg,the key to true job satisfaction and motivation to perform lies in the

Roberto does not trust Eric,his boss.Roberto puts in a full day of his best efforts each day because he was taught at an early age to do his best.However,he does not expect that his hard work will be rewarded by Eric.According to expectancy theory,Roberto feels this way about a lack of reward by Eric because he has

According to Maslow,the average person is only 10% self-actualized.The implication from this for managers is to

Stretch goals are targets that are particularly demanding,sometimes even thought to be impossible.

Which of the following statements regarding Maslow's need hierarchy is true?