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Exam 14: Team-Work

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Question 41

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Scenario A. Your organization uses teams extensively. In your new position as District Manager, you will be responsible for managing several different teams: 1. You are now a member of the District Managers' Team. This team is made up of District Managers who coordinate the work of the district employees. As with all members of this team, you were named to this team when you were promoted to District Manager. 2. You now supervise the Salary Survey Team. This team is made up of employees from around the district who have been assigned to study the organization's current salary policies and recommend changes to make your organization more competitive for the best job candidates. 3. Several of your employees have also been assigned to the Service Enhancement Team, which has been formed to design new services for your organization to provide to customers. Each member of the team was selected for his/her technical expertise and knowledge. 4. Finally, the local managers in your district have formed their own team which meets each week via videoconference. They decided to do this so that they would be able to discuss similar issues they experienced in their jobs. They chose the videoconferencing method for their meetings since they are not able to meet regularly face-to-face. -The District Managers' Team is an example of which type of team?

A) Work team
B) Project and development team
C) Parallel team
D) Management team
E) Virtual team

F) A) and B)
G) B) and C)

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Question 42

Multiple Choice

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Which of the following describes a self-managed team?

A) Workers are trained to do all or most of the jobs in the unit.
B) Workers rely on management decisions.
C) Workers have multiple immediate supervisors.
D) Workers do not report to anyone.
E) Workers' compensation depends upon their team's profitability.

F) A) and D)
G) A) and C)

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Question 43

Multiple Choice

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Skills required for team members include which of the following?

Which of the following is indicative of supervisory leadership?

According to research,what was most cited as a barrier to team success?

Which of these are voluntary groups of people drawn from various production teams who make suggestions about quality,but have no authority to make decisions or execute?

All groups follow the developmental sequence outlined in the text.

In North America semiautonomous and autonomous teams are known to improve the organization's financial and overall performance.

Prior to hiring a consultant to assist with a departmental reorganization,the department manager was required to get the project (and the project's expense) approved by two other departments: accounting and human resources.This type of requirement facilitates __________ relationships in the organization.

Team maintenance specialists are filled by individuals who have particular job-related skills and abilities.

Ladybug Corporation,a women's clothing manufacturer believes strongly in creating teams that provide new and unique fashions every year to keep Ladybug ahead of its competitors.Teams at Ladybug Corporation can be best described as a force for

Which of the following describes a collection of people who work in the same area or have been drawn together to undertake a task?

Parading means the team's strategy is to simultaneously emphasize internal team building and achieve external visibility.

Scenario B. You and a group of classmates decide to form a management club at your college or university. During this process the following occurs: 1. Initially, a group of interested classmates meets to decide what you want to do in the club. Many great ideas are put on the table and enthusiasm is high. 2. A few meetings later, things are quite different. Now, individuals who put some of the original ideas on the table are fighting hard for their agenda and tempers are flaring. Some individuals are also causing conflict in their efforts to gain leadership positions in the club; the President's job is particularly hotly contested. 3. After a few weeks of conflict, the members realize that if they don't come together, nothing will get done. The leadership roles have been decided now and group members begin to, as they said, "bond" and work together more. 4. By the end of the first semester, the group is "running like a top!" The projects are on track, members are executing their assigned tasks and the group feels a sense of success. -At the point of the club's initial meeting,which stage of group formation would you use to describe their status?

Teams can satisfy important personal needs for their members,such as affiliation and esteem.

Coordination throughout an organization improves when

Cohesiveness refers to how attractive the team is to its members,how motivated members are to remain in the team,and the degree to which team members influence one another.

_________ are groups that control decisions about the execution of a complete range of tasks.

The leader of a group that evolves into a team engages in which of the following?

Janice had a difficult day.Her team,which spanned three continents,just didn't seem to appreciate and thus leverage the diversity on the team.After chatting with her mentor about the problem,she decided to post a team expertise directory and skills matrix in the virtual workspace.This likely solved her problem.