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A Business Process Model and Notation (BPMN) event is anything that happens during the course of a business process.An event is represented by a circle in a business process model.

A) True
B) False

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Effectiveness MIS metrics include throughput, transaction speed, and system availability.

A) True
B) False

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What are operational business processes?


A) dynamic, nonroutine, long-term business processes such as financial planning, expansion strategies, and stakeholder interactions
B) semidynamic, semiroutine, monthly business processes such as resource allocation, sales strategy, or manufacturing process improvements
C) static, routine, daily business processes such as stocking inventory, checking out customers, or daily opening and closing processes
D) None of these are correct.

E) A) and D)
F) B) and C)

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Which of the following offers an example of an intelligent agent that uses a multi-agent system?


A) a cargo transport system
B) book distribution center
C) a flu epidemic
D) All of these are correct.

E) A) and D)
F) None of the above

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Which of the following is an important challenge facing managers today?


A) making business decisions
B) cultivating strategies
C) competing to win in today's market
D) All of these are correct.

E) C) and D)
F) B) and C)

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A workflow control system monitors processes to ensure tasks, activities, and responsibilities are executed as specified.

A) True
B) False

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Anne Marie Cole runs the sales division for a local auto insurance firm.One of her key duties is to ensure the company has 10 percent market share by the end of the year.When evaluating the current sales numbers, she determines that her sales division has total sales of $3 million and the entire industry has total sales of $50 million.What additional sales must Anne Marie's division meet to ensure they have 10 percent of the market by the end of the year?


A) $1 million
B) $2 million
C) $5 million
D) $10 million

E) A) and C)
F) All of the above

Correct Answer

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Managers use transactional information when making structured decisions at the operational level.

A) True
B) False

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Metrics are measurements that evaluate results to determine whether a project is meeting its goals.

A) True
B) False

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What is a graphical display of patterns and complex relationships in large amounts of data?


A) visualization
B) model
C) table
D) digital spreadsheet

E) B) and D)
F) A) and B)

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What is the MIS system that manipulates information to create business intelligence in support of strategic decision making?


A) online transaction processing (OLTP)
B) online analytical processing (OLAP)
C) digital dashboard
D) visualization

E) A) and D)
F) B) and C)

Correct Answer

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Strategic business processes are dynamic, nonroutine, long-term business processes such as financial planning, expansion strategies, and stakeholder interactions.

A) True
B) False

Correct Answer

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Which of the following departments is primarily responsible for promoting discounts, attracting customers, and communicating marketing campaigns?


A) Accounting and Finance
B) Marketing and Sales
C) Operations Management
D) Human Resources

E) B) and C)
F) A) and D)

Correct Answer

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Which of the following is considered an input in the systems thinking example of a TPS?


A) CRUD
B) calculate
C) report
D) source document

E) A) and B)
F) B) and D)

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What is a graphical notation that depicts the steps in a business process?


A) business process model nation
B) business practice model notation
C) business process model notation
D) business practice management notes

E) None of the above
F) All of the above

Correct Answer

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Which of the following processes focuses on the entire customer order process and operates across functional departments?


A) order to delivery process
B) customer billing process
C) customer loan process
D) All of these are correct.

E) A) and D)
F) A) and C)

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What is drill-down capability?


A) involves the aggregation of information and features simple roll-ups to complex groupings of interrelated information
B) the ability to look at information from different perspectives
C) enables users to get details, and details of details, of information
D) finds the inputs necessary to achieve a goal such as a desired level of output

E) A) and C)
F) None of the above

Correct Answer

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Classify the different operational support systems, managerial support systems, and strategic support systems, and explain how managers can use these systems to make decisions and gain competitive advantages.

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Being able to sort, calculate, analyze, ...

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Bill Schultz works at a high-power investment firm in Los Angeles.Bill is responsible for promoting the firm's vision and creating the company-wide goals and strategies.He also monitors the overall strategic performance of the company and its direction for future business strategies.At what level of the organizational pyramid would you categorize Bill?


A) strategic
B) owner
C) operational
D) managerial

E) B) and C)
F) A) and C)

Correct Answer

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A manager who must implement a loyalty program across 500 hotels would be placed in which category for managerial decision-making challenges?


A) Managers need to analyze large amounts of information.
B) Managers must make decisions quickly.
C) Managers must apply sophisticated analysis techniques, such as Porter's strategies or forecasting, to make strategic decisions.
D) All of these are correct.

E) A) and C)
F) A) and B)

Correct Answer

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