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Which of the following is a reason Priscilla will share with the new analysts, with regard to a client that wants to purchase a software package?​


A) The client wants to develop internal resources and capabilities.
B) The client is looking for the lowest possible costs.
C) The client has unique business requirements that must be satisfied by this software application.
D) The client has some existing technology in place whose requirements must be met by the new software.

E) A) and D)
F) None of the above

Correct Answer

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The _____ contains the prerequisites for the new system, describes the alternatives that were considered, and makes a specific recommendation to management.


A) software requirements specification
B) request for quoting document
C) software license
D) maintenance agreement

E) B) and C)
F) A) and D)

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Mission-critical IT systems should be outsourced only if the result is a cost-attractive, reliable business solution that fits the company's long-term business strategy.

A) True
B) False

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A(n) _____ is a firm that delivers a software application, or access to an application, by charging a usage or subscription fee.


A) software delivery service
B) manufacturer outsourcing
C) manufacturer outsourcing.
D) application service provider

E) B) and C)
F) A) and B)

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Although the traditional model of software acquisition still accounts for more software acquisition, a new model, called _____, is changing the picture dramatically.


A) Hardware as a Help
B) Software as a Service
C) Process as a Product
D) Storage as a Solution

E) B) and C)
F) All of the above

Correct Answer

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_____ is a model for enabling ubiquitous, convenient, on-demand network access to a shared pool of configurable computing resources that can be rapidly provisioned and released with minimal management effort or service provider interaction.


A) Utility computing
B) Mainframe computing
C) Grid computing
D) Cloud computing

E) C) and D)
F) None of the above

Correct Answer

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A subscription model charges a variable fee based on the volume of transactions or operations performed by the application.

A) True
B) False

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Discuss the concerns and issues related to outsourcing.

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When a company decides to outsource IT f...

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When software is purchased, a _____ is being bought that gives the purchaser the right to use the software under certain terms and conditions.


A) fixed fee model
B) request for proposal
C) software license
D) supplemental maintenance agreement

E) A) and D)
F) None of the above

Correct Answer

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The _____ must include users, who will participate in the selection process and feel a sense of ownership in the new system.


A) development and testing team
B) evaluation and selection team
C) maintenance team
D) quality audit team

E) A) and B)
F) A) and C)

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A company considering outsourcing must realize that the solution can be only as good as the outsourcing firm that provides the service.

A) True
B) False

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In most large and medium-sized companies, a(n) _____ within the IT department is responsible for providing user support.


A) service desk
B) evaluation team
C) planning center.
D) planning center

E) All of the above
F) A) and D)

Correct Answer

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_____ reduces the customer's need for software maintenance, operation, and support.


A) Hardware as a Help
B) Software as a Service
C) Processing as a Product
D) Storage as a Solution

E) A) and C)
F) C) and D)

Correct Answer

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When companies acquire web-based software as a(n) _____, they can limit in-house involvement to a minimum.


A) product
B) process
C) service
D) outsource

E) B) and D)
F) A) and B)

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Which of the following is true of web-based development?​


A) Web-based software treats the software as a product that is more dependent on desktop computing powers and resources.
B) Web-based software usually requires middleware to communicate with existing software and legacy systems.
C) Web-based systems can run on multiple hardware environments.
D) When companies acquire web-based software as a service rather than a product they purchase, they can limit in-house involvement to a minimum.

E) A) and B)
F) A) and C)

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Matching Identify the letter of the choice that best matches the phrase or definition. -This is attractive to customers because it offers online data center support, mainframe computing power for mission-critical functions, and universal access via the Internet.


A) Cloud computing
B) Internet Business Services (IBS)
C) Managed hosting

D) A) and C)
E) A) and B)

Correct Answer

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Which of the following is true of a web-based systems development environment?​


A) Scalability of web-based systems can be affected by network limitations and constraints.
B) Internet-based development treats the web only as a communication channel.
C) Web-based solutions do not open complex security issues that should be addressed.
D) Web-based software treats the software application as a service that is less dependent on desktop computing power and resources.

E) A) and B)
F) None of the above

Correct Answer

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By designing a system in-house, companies can develop and train an IT staff that understands the organization's business functions and information support needs.

A) True
B) False

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Which of the following is a software collection obtained from a vendor or application service provider?


A) software package
B) software cluster
C) software metric
D) software aggregate

E) All of the above
F) A) and B)

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Which of the following is true of a traditional systems development environment?​


A) Systems design is influenced by compatibility issues.
B) Systems are designed to run on local and wide-area company networks.
C) Systems often utilize Internet links and resources.
D) Systems applications require fewer desktop computing power and resources.

E) All of the above
F) None of the above

Correct Answer

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