Question 1

Which of the following is a component ERP vendors offer to differentiate themselves in the marketplace?

Accepted Answer

A)  Accounting
B)  CRM
C)  Sales
D)  Human resourcesE) C) and D)
F) All of the above

Question 2

The customers' customer is upstream in the supply chain.

Accepted Answer

A) True 
 B)False

Question 3

What is Web-based self-service?

Accepted Answer

A)  A place where customer service representatives answer customer inquiries and solve problems, usually by email, chat, or phone.
B)  Allows customers to use the web to find answers to their questions or solutions to their problems.
C)  Gathers product details and issue resolution information that can be automatically generated into a script for the representative to read to the customer.
D)  A form of predictive analytics for marketing campaigns that attempts to identify target markets or people who could be convinced to buy products.E) A) and B)
F) A) and C)

Question 4

What takes information entered into a given system and sends it automatically to all upstream systems and processes?

Accepted Answer

A)  Backward integration
B)  Application integration
C)  Data integration
D)  Forward integrationE) B) and D)
F) A) and B)

Question 5

What are enterprise systems?

Accepted Answer

A)  The integration of a company's existing management information systems.
B)  The integration of data from multiple sources, which provides a unified view of all data.
C)  Sends information entered into a given system automatically to all downstream systems and processes.
D)  Enterprisewide support and data access for a firm's operations and business processes.E) C) and D)
F) A) and B)

Question 6

Which of the following is not an example of a primary enterprise system?

Accepted Answer

A)  Supply chain management
B)  Customer relationship management
C)  Enterprise revenue planning
D)  Enterprise resource planningE) B) and C)
F) C) and D)

Question 7

Contact management falls under the category of the customer service department's CRM tools.

Accepted Answer

A) True 
 B)False

Question 8

Robotics supports materials management.

Accepted Answer

A) True 
 B)False

Question 9

RFID systems are used to create the digital designs and then manufacture the products.

Accepted Answer

A) True 
 B)False

Question 10

Supply chain event management (SCEM)enables an organization to react more quickly to resolve supply chain issues.

Accepted Answer

A) True 
 B)False

Question 11

Which of the below metrics represents the time it takes to manufacture a product and deliver it to the retailer?

Accepted Answer

A)  Back order
B)  Inventory cycle time
C)  Customer order cycle time
D)  Inventory turnoverE) C) and D)
F) B) and D)

Question 12

What is the business-to-business (B2B) online purchase and sale of supplies and services?

Accepted Answer

A)  Software customization
B)  Data integration
C)  Elogistics
D)  EprocurementE) A) and D)
F) A) and C)

Question 13

Up-selling is selling additional products or services to an existing customer.

Accepted Answer

A) True 
 B)False

Question 14

Which of the following operational CRM technologies does the sales department typically use?

Accepted Answer

A)  Campaign management, contact management, opportunity management
B)  Sales management, contact management, contact center
C)  Sales management, call scripting, opportunity management
D)  Sales management, contact management, opportunity managementE) A) and C)
F) A) and D)

Question 15

Where would you find the customers' customer in a typical supply chain?

Accepted Answer

A)  Upstream
B)  Downstream
C)  In the middle
D)  Not on the supply chainE) None of the above
F) B) and D)

Question 16

What is the ability to view all areas up and down the supply chain in real time?

Accepted Answer

A)  Bullwhip effect
B)  Demand planning software
C)  Supply chain visibility
D)  Supply chain execution softwareE) None of the above
F) A) and B)

Question 17

CRM predicting technologies help organizations identify their customers across other applications.

Accepted Answer

A) True 
 B)False

Question 18

The bullwhip effect is a standard format for the electronic exchange of information between supply chain participants

Accepted Answer

A) True 
 B)False

Question 19

RFID's Electronic Product Code (RFID EPC)promotes serialization or the ability to track individual items by using the unique serial number associated with each RFID tag.

Accepted Answer

A) True 
 B)False

Question 20

Partner relationship management (PRM)discovers optimal sales channels by selecting the right partners and identifying mutual customers.

Accepted Answer

A) True 
 B)False

Exam 8: Enterprise Applications: Business Communications

Partner relationship management (PRM)discovers optimal sales channels by selecting the right partners and identifying mutual customers.

Correct AnswerverifiedShow Answer

The bullwhip effect is a standard format for the electronic exchange of information between supply chain participants

Correct AnswerverifiedShow Answer

Up-selling is selling additional products or services to an existing customer.

Correct AnswerverifiedShow Answer

CRM predicting technologies help organizations identify their customers across other applications.

Correct AnswerverifiedShow Answer

Supply chain event management (SCEM)enables an organization to react more quickly to resolve supply chain issues.

Correct AnswerverifiedShow Answer

RFID systems are used to create the digital designs and then manufacture the products.

Correct AnswerverifiedShow Answer

What are enterprise systems?

Correct AnswerverifiedShow Answer

What is Web-based self-service?

Correct AnswerverifiedShow Answer

Robotics supports materials management.

Correct AnswerverifiedShow Answer

The customers' customer is upstream in the supply chain.

Correct AnswerverifiedShow Answer

RFID's Electronic Product Code (RFID EPC)promotes serialization or the ability to track individual items by using the unique serial number associated with each RFID tag.

Correct AnswerverifiedShow Answer

Where would you find the customers' customer in a typical supply chain?

Correct AnswerverifiedShow Answer

What takes information entered into a given system and sends it automatically to all upstream systems and processes?

Correct AnswerverifiedShow Answer

Contact management falls under the category of the customer service department's CRM tools.

Correct AnswerverifiedShow Answer

Which of the below metrics represents the time it takes to manufacture a product and deliver it to the retailer?

Correct AnswerverifiedShow Answer

What is the ability to view all areas up and down the supply chain in real time?

Correct AnswerverifiedShow Answer

Which of the following is a component ERP vendors offer to differentiate themselves in the marketplace?

Correct AnswerverifiedShow Answer

Which of the following is not an example of a primary enterprise system?

Correct AnswerverifiedShow Answer

What is the business-to-business (B2B) online purchase and sale of supplies and services?

Correct AnswerverifiedShow Answer

Which of the following operational CRM technologies does the sales department typically use?

Correct AnswerverifiedShow Answer

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