Question 1

A neural network is a category of efficiency metrics where it attempts to measure the way the human brain works.

Accepted Answer

A) True 
 B)False

Question 2

Online transaction processing (OLTP) and online analytical processing (OLAP) are similar MIS strategies used to help with business decision making. What is the primary difference between OLTP and OLAP?

Accepted Answer

A)  OLTP is used at the operational level; OLAP is used at the managerial level
B)  OLTP is used to capture transactional and event data; OLAP is used to manipulate information
C)  OLTP is used to support structured decisions; OLAP is used to support semistructured decisions
D)  All of the aboveE) C) and D)
F) None of the above

Question 3

What is software that will search several retailer websites and provide a comparison of each retailer's offerings including prices and availability?

Accepted Answer

A)  Augmented reality
B)  Mutation
C)  Fuzzy logic
D)  Shopping botE) A) and B)
F) A) and C)

Question 4

As the business and its strategies change, so do the ________ processes.

Accepted Answer

A)  Static
B)  Dynamic
C)  Sales
D)  Customer serviceE) A) and B)
F) A) and C)

Question 5

As a manager for your company some of your responsibilities include measuring metrics and overseeing company strategies. You observe some critical success factors and see large increases in productivity. What would you suspect would be the primary reason for the large increases in productivity?

Accepted Answer

A)  Decreases in effectiveness
B)  Increases in effectiveness
C)  Increases in executive roles
D)  Decreases in efficiencyE) B) and C)
F) A) and D)

Question 6

What is a graphical notation that depicts the steps in a business process?

Accepted Answer

A)  Business process model nation
B)  Business practice model notation
C)  Business process model notation
D)  Business practice management notesE) A) and C)
F) A) and B)

Question 7

What can a model accomplish?

Accepted Answer

A)  Calculate risks
B)  Understand uncertainty
C)  Manipulate time
D)  All of the aboveE) None of the above
F) A) and B)

Question 8

Which of the following represents a business process you would find in the operations management department?

Accepted Answer

A)  Ordering inventory
B)  Processing sales
C)  Promoting discounts
D)  Paying of accounts payableE) None of the above
F) B) and C)

Question 9

Analytics is the science of fact-based decision making.

Accepted Answer

A) True 
 B)False

Question 10

What are the three primary types of management information systems available to support decision making across the company levels?

Accepted Answer

A)  Transaction Processing Systems, Decision Support Systems, Executive Information Systems
B)  Analytical Information, Decision Support Systems, Executive Information Systems
C)  Transaction Processing Systems, Drill-Down Systems, Expert Systems
D)  What-If Analysis, Sensitivity Analysis, Goal-Seeking AnalysisE) A) and C)
F) None of the above

Question 11

What is a virtual workplace?

Accepted Answer

A)  The viewing of the physical world with computer-generated layers of information added to it.
B)  A wearable computer with an optical head-mounted display (OHM
D)  .
C)  Uses technology allowing humans to interact with a computer through bodily sensations and movements.
D)  A work environment that is not located in any one physical space.E) A) and B)
F) A) and C)

Question 12

Which of the below categories of AI is used extensively in the finance industry to analyze situations where the logic or rules are unknown?

Accepted Answer

A)  Expert system
B)  Virtual reality
C)  Neural network
D)  Genetic algorithmE) B) and C)
F) A) and C)

Question 13

What is measured by such benchmarks as satisfaction surveys, percentage of existing customers retained, and increases in revenue dollars per customer?

Accepted Answer

A)  Usability
B)  Customer satisfaction
C)  Financial
D)  Conversion ratesE) B) and C)
F) A) and D)

Question 14

A swim lane layout arranges the steps of a business process into a set of rows depicting the various elements.

Accepted Answer

A) True 
 B)False

Question 15

What is the process of computerizing manual tasks, making them more efficient and effective and dramatically lowering operational costs?

Accepted Answer

A)  Workflow
B)  Swim lane
C)  Automation
D)  StreamliningE) A) and D)
F) A) and C)

Question 16

What is the analysis and redesign of workflow within and between enterprises?

Accepted Answer

A)  Critical success factors (CSFs) 
B)  Benchmarking metrics
C)  Business process reengineering (BPR) 
D)  Decision support interfaces (DSI) E) All of the above
F) A) and D)

Question 17

What uses technology allowing humans to interact with a computer through bodily sensations and movements-for example, a cell phone vibrating in your pocket?

Accepted Answer

A)  Augmented reality
B)  Google Glass
C)  Haptic interface
D)  Virtual realityE) A) and B)
F) B) and D)

Question 18

At which level will a manager use analytics to make decisions?

Accepted Answer

A)  Operational level
B)  Managerial level
C)  Strategic level
D)  All of the aboveE) A) and B)
F) A) and C)

Question 19

What captures transaction and event information using technology to (1) process the information according to defined business rules, (2) store the information, and (3) update existing information to reflect the new information?

Accepted Answer

A)  OLTP
B)  OLAP
C)  TPS
D)  DSSE) C) and D)
F) B) and D)

Question 20

Google glass is a wearable computer with an optical head-mounted display (OHMD).

Accepted Answer

A) True 
 B)False

Exam 2: Decisions and Processes: Value Driven Business

What is the process of computerizing manual tasks, making them more efficient and effective and dramatically lowering operational costs?

Correct AnswerverifiedShow Answer

A swim lane layout arranges the steps of a business process into a set of rows depicting the various elements.

Correct AnswerverifiedShow Answer

Which of the following represents a business process you would find in the operations management department?

Correct AnswerverifiedShow Answer

What is a virtual workplace?

Correct AnswerverifiedShow Answer

What is software that will search several retailer websites and provide a comparison of each retailer's offerings including prices and availability?

Correct AnswerverifiedShow Answer

A neural network is a category of efficiency metrics where it attempts to measure the way the human brain works.

Correct AnswerverifiedShow Answer

At which level will a manager use analytics to make decisions?

Correct AnswerverifiedShow Answer

What captures transaction and event information using technology to (1) process the information according to defined business rules, (2) store the information, and (3) update existing information to reflect the new information?

Correct AnswerverifiedShow Answer

Google glass is a wearable computer with an optical head-mounted display (OHMD).

Correct AnswerverifiedShow Answer

Which of the below categories of AI is used extensively in the finance industry to analyze situations where the logic or rules are unknown?

Correct AnswerverifiedShow Answer

What is the analysis and redesign of workflow within and between enterprises?

Correct AnswerverifiedShow Answer

Analytics is the science of fact-based decision making.

Correct AnswerverifiedShow Answer

What is a graphical notation that depicts the steps in a business process?

Correct AnswerverifiedShow Answer

What are the three primary types of management information systems available to support decision making across the company levels?

Correct AnswerverifiedShow Answer

As a manager for your company some of your responsibilities include measuring metrics and overseeing company strategies. You observe some critical success factors and see large increases in productivity. What would you suspect would be the primary reason for the large increases in productivity?

Correct AnswerverifiedShow Answer

What uses technology allowing humans to interact with a computer through bodily sensations and movements-for example, a cell phone vibrating in your pocket?

Correct AnswerverifiedShow Answer

What is measured by such benchmarks as satisfaction surveys, percentage of existing customers retained, and increases in revenue dollars per customer?

Correct AnswerverifiedShow Answer

As the business and its strategies change, so do the ________ processes.

Correct AnswerverifiedShow Answer

What can a model accomplish?

Correct AnswerverifiedShow Answer

Online transaction processing (OLTP) and online analytical processing (OLAP) are similar MIS strategies used to help with business decision making. What is the primary difference between OLTP and OLAP?

Correct AnswerverifiedShow Answer

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