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Exam 9: Performance Management and Appraisal

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Question 51

Multiple Choice

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A supervisor working for a firm that uses performance management should most likely expect to ________.

A) conduct annual performance appraisals
B) compare team goals to industry standards
C) re-evaluate how employees accomplish tasks
D) use paper forms to handle performance appraisals

E) A) and B)
F) B) and C)

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Question 52

Multiple Choice

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Which of the following terms refers to the process of allowing subordinates to rate their supervisor's performance anonymously?

A) supplemental evaluation
B) upward feedback
C) paired evaluation
D) peer evaluation

E) B) and D)
F) A) and D)

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Question 53

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The first step in developing a behaviorally anchored rating scale is to ________.

The ________ problem occurs when supervisors tend to rate all their subordinates consistently low.

Which of the following is the best way for a supervisor to correct a performance appraisal problem caused by unclear standards?

In order to ensure that a performance appraisal is legally defensible, a supervisor should use only one performance appraisal tool.

Employee performance appraisals are conducted by all of the following EXCEPT ________.

Which of the following terms refers to a performance appraisal based on surveys from peers, supervisors, subordinates, and customers?

Which of the following has most likely occurred when a supervisor conducting a performance appraisal is influenced by a subordinate's individual differences such as age, sex, and race?

Which of the following terms refers to setting specific measurable goals with each employee and then periodically reviewing the progress made?

Wilson Consulting is a management consulting firm with 70 employees. As associate vice president of marketing, Suzanne Boyle is responsible for conducting performance appraisals of the 12 employees under her direct supervision. Suzanne plans to use the critical incident method to evaluate the performance of her subordinates. Which of the following, if true, most likely undermines the argument that the critical incident method is the most appropriate performance appraisal tool for Suzanne to use?

Which of the following would most likely result in a legally questionable appraisal process?

Which of the following terms refers to the process of evaluating an employee's current and/or past performance relative to his or her performance standards?

Which of the following measurement methods is similar to grading on a curve?

Which component of performance management refers to communicating a firm's higher-level goals throughout the organization and then translating them into departmental and individual goals?

Peer appraisals have been shown to result in a ________.

Central tendency is a problem that occurs when a supervisor's rating of a subordinate on one trait biases the rating of that person on other traits.

In the paired comparison method, the manager places predetermined percentages of ratees into performance categories.

As a manager, how can you set effective performance appraisal standards for your employees? Explain your answer in a brief essay.

In a brief essay, describe the forced distribution method. What are the advantages and disadvantages of the forced distribution method?