Question 1

What company was one of the first to use computerized surveying with integrated data collection and data processing?

Accepted Answer

A)  Hewlett-Packard
B)  IBM
C)  Dupont
D)  Frito-Lay
E)  3M CompanyF) None of the above
G) A) and D)

Question 2

________ innovations are new forms of strategy,human resource systems,and managerial practices that facilitate organizational change and adaptation.

Accepted Answer

The answer of ________ innovations are new forms of strategy,human...

Question 3

Innovation is more susceptible to being influenced by extrinsic rewards than is creativity.

Accepted Answer

A) True 
 B)False

Question 4

The diffusion of an innovation may be difficult to accomplish because

Accepted Answer

A)  it lacks the support and commitment of top management.
B)  the setting of the pilot project may differ significantly from other units in the organization.
C)  union resistance.
D)  management reward systems tend to concentrate on traditional performance measures.
E)  All of the aboveF) C) and E)
G) A) and B)

Question 5

________ are especially likely to stimulate unfreezing.

Accepted Answer

The answer of ________ are especially likely to stimulate unfreezing....

Question 6

Team building usually begins with confidential interviews with team members.

Accepted Answer

A) True 
 B)False

Question 7

Change almost always requires some modification of ________ and processes.

Accepted Answer

The answer of Change almost always requires some modification of...

Question 8

What are the three types of innovations described in the text?

Accepted Answer

A)  Product, process, and employee
B)  Product, process, and organization
C)  Product, process, and managerial
D)  Product, process, and service
E)  Generation, implementation, and diffusionF) A) and B)
G) B) and D)

Question 9

Weak methodology is believed to have sometimes plagued research evaluations of the success of OD interventions.What are some of the specific problems?

Accepted Answer

OD efforts involve a complex series of c...

Question 10

Institutionalization is said to have occurred when a change is made truly permanent.

Accepted Answer

A) True 
 B)False

Question 11

What two companies featured in the text conduct comprehensive surveys?

Accepted Answer

A)  IBM and Hewlett-Packard
B)  IBM and Harley-Davidson
C)  Hewlett-Packard and Harley-Davidson
D)  IBM and Ford Motor Company
E)  Ford Motor Company and Harley-DavidsonF) A) and C)
G) C) and D)

Question 12

The Stinky Cheese Company is trying to develop the world's smelliest cheese but has been struggling.As a result,it has decided to invite input from a wide variety of external sources.What is this called?

Accepted Answer

A)  external input
B)  external innovation
C)  open input
D)  open innovation
E)  survey feedbackF) A) and B)
G) D) and E)

Question 13

________ organizational structures are generally thought to work best in the idea-generation and design phases of innovation.

Accepted Answer

The answer of ________ organizational structures are generally thought to...

Question 14

An example of creative deviance is when an employee refuses to work on a creative project.

Accepted Answer

A) True 
 B)False

Question 15

Which of the following represents a contrast between TQM and reengineering?

Accepted Answer

A)  TQM seeks incremental improvements in existing processes; reengineering seeks radical revisions of processes.
B)  TQM seeks incremental improvements in existing processes; reengineering seeks incremental improvements in new processes.
C)  TQM seeks radical revisions of processes; reengineering seeks incremental improvements in existing processes.
D)  TQM seeks radical revisions of old and new processes; reengineering seeks radical revisions of old processes.
E)  TQM seeks incremental improvements in existing processes; reengineering seeks incremental improvements in old processes.F) D) and E)
G) C) and E)

Question 16

What does innovation depend on?

Accepted Answer

A)  individual factors, group factors, and organizational factors
B)  time factors, social factors, and resource factors
C)  individual factors, group factors, and social factors
D)  individual factors, social factors, and organizational factors
E)  social factors, group factors, and organizational factorsF) B) and D)
G) C) and D)

Question 17

Crowdsourcing is an example of open innovation.

Accepted Answer

A) True 
 B)False

Question 18

If the CEO of an organization is asking,"What business are we really in?" what OD strategy is being considered?

Accepted Answer

A)  TQM
B)  Reengineering
C)  Team building
D)  Survey feedback
E)  Goals and strategiesF) B) and D)
G) B) and C)

Question 19

To achieve and maintain seamless change,hyper-turbulent environments need to have the qualities of a ________ organization.

Accepted Answer

A)  divisional
B)  multi-national
C)  learning
D)  hierarchical
E)  mechanisticF) A) and B)
G) B) and D)

Question 20

The process of ________ can show that an organizational problem exists and can suggest what changes should be implemented.

Accepted Answer

The answer of The process of ________ can show that...

Exam 15: Organizational Change,Development,and Innovation

Crowdsourcing is an example of open innovation.

Correct AnswerverifiedShow Answer

The diffusion of an innovation may be difficult to accomplish because

Correct AnswerverifiedShow Answer

What two companies featured in the text conduct comprehensive surveys?

Correct AnswerverifiedShow Answer

Change almost always requires some modification of ________ and processes.

Correct AnswerverifiedShow Answer

Which of the following represents a contrast between TQM and reengineering?

Correct AnswerverifiedShow Answer

What does innovation depend on?

Correct AnswerverifiedShow Answer

An example of creative deviance is when an employee refuses to work on a creative project.

Correct AnswerverifiedShow Answer

The Stinky Cheese Company is trying to develop the world's smelliest cheese but has been struggling.As a result,it has decided to invite input from a wide variety of external sources.What is this called?

Correct AnswerverifiedShow Answer

Institutionalization is said to have occurred when a change is made truly permanent.

Correct AnswerverifiedShow Answer

To achieve and maintain seamless change,hyper-turbulent environments need to have the qualities of a ________ organization.

Correct AnswerverifiedShow Answer

________ innovations are new forms of strategy,human resource systems,and managerial practices that facilitate organizational change and adaptation.

Correct AnswerverifiedShow Answer

Team building usually begins with confidential interviews with team members.

Correct AnswerverifiedShow Answer

If the CEO of an organization is asking,"What business are we really in?" what OD strategy is being considered?

Correct AnswerverifiedShow Answer

________ organizational structures are generally thought to work best in the idea-generation and design phases of innovation.

Correct AnswerverifiedShow Answer

Weak methodology is believed to have sometimes plagued research evaluations of the success of OD interventions.What are some of the specific problems?

Correct AnswerverifiedOD efforts involve a complex series of c...View AnswerShow Answer

The process of ________ can show that an organizational problem exists and can suggest what changes should be implemented.

Correct AnswerverifiedShow Answer

________ are especially likely to stimulate unfreezing.

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What company was one of the first to use computerized surveying with integrated data collection and data processing?

Correct AnswerverifiedShow Answer

Innovation is more susceptible to being influenced by extrinsic rewards than is creativity.

Correct AnswerverifiedShow Answer

What are the three types of innovations described in the text?

Correct AnswerverifiedShow Answer

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OD efforts involve a complex series of c...
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