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Exam 8: Managing Change and Innovation

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Question 101

Multiple Choice

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According to Spotlight on Skills in Chapter 8,the eight-step plan for implementing change in an organization includes all of the following EXCEPT:

A) establish a sense of urgency
B) form a powerful coalition of managers
C) communicate the vision
D) empower others to act on the vision
E) all of these are steps in the plan

F) B) and C)
G) A) and D)

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Question 102

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Culture change refers to a major shift in the norms,values,attitudes,and mindset of the entire organization.

A) True
B) False

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Question 103

Multiple Choice

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Which approach to change implementation should be used when a crisis exists?

All of the following are characteristics of creative organizations EXCEPT

The innovation strategy for changing products and technologies that involves designing the organization to encourage creativity and the initiation of new ideas is known as ____________________.

The communication and education approach for overcoming resistance to change should be used when the change is technical and the users need accurate information and analysis to understand change.

An OD specialist who contracts with an organization to facilitate change is called a(n)____________________.

List the five specific tactics that can be used to overcome employee resistance to change.

The ____________________ role in organizational change involves providing a "reality test."

An approach to innovation that emphasizes shared development of innovations among several departments is referred to as the horizontal linkage model.

Successful change requires that organizations be capable of both creating and implementing ideas,which means the organization must learn to be

Which of the following is the reinforcement stage of organization development in which individuals acquire a desired new skill or attitude and are rewarded for it by the organization?

If organizations don't successfully change and innovate,they die.

Which of the following is the intervention stage of organization development in which individuals experiment with new workplace behavior?