Question 1

Dr. Long has dictated a letter notifying a patient that she will no longer provide services for the patient and that Dr. Westell has agreed to take over the patient's healthcare. How should you mail this letter?

Accepted Answer

A)   By regular first-class mail
B)   By registered mail, return receipt requested
C)   By special delivery
D)   By Priority Mail
E)   By FedEx home delivery serviceF) All of the above
G) C) and D)

Question 2

If you want an item delivered as soon as it reaches the recipient's post office, use ____.

Accepted Answer

A)   Priority Mail
B)   Express Mail
C)   special delivery
D)   certified mail
E)   registered mailF) All of the above
G) A) and E)

Question 3

The first step in processing incoming mail is to _____ it.

Accepted Answer

A)   open
B)   sort
C)   record
D)   annotate
E)   fileF) C) and E)
G) A) and B)

Question 4

Interoffice memos are used to ____.

Accepted Answer

A)   facilitate informal written communication within an office
B)   create formal written communications
C)   write official business communications
D)   respond to patient inquiries
E)   send patient information to other medical practicesF) A) and B)
G) A) and E)

Question 5

Which of the following is good practice for managing e-mail?

Accepted Answer

A)   Print and then delete e-mails that have to be kept for an indefinite period of time
B)   Delete all e-mail responses that contain PHI
C)   Open unidentifiable e-mails to see who sent them
D)   Keep all messages indefinitely
E)   Check your office e-mail regularly and empty any unwanted messages.F) C) and E)
G) B) and E)

Question 6

The medical office needs a new copy machine, and Brent has been asked to check into available models and recommend a suitable machine. As part of his research, he is checking with other medical offices in the area to see how happy they are with their machines and with the scheduled maintenance they receive. He does this by sending the following e-mail message to four medical offices: "How do you like your copy machine and service? Please let me know ASAP." What is wrong with this message?

Accepted Answer

A)   It does not sound professional.
B)   The grammar is wrong.
C)   It gives too much information.
D)   It uses texting language.
E)   It is not factually accurate.F) All of the above
G) B) and E)

Question 7

It is important to keep a daily ________ of mail received with an indication of follow-up correspondence needed and the date it is completed.

Accepted Answer

The answer of It is important to keep a daily...

Question 8

Business letters should be in the ________ voice unless you are conveying negative news.

Accepted Answer

The answer of Business letters should be in the ________...

Question 9

Envelopes that have a transparent window are used for ________ and statements.

Accepted Answer

The answer of Envelopes that have a transparent window are...

Question 10

Many physicians receive drug and product samples in the mail. Samples of ________ products such as hand creams may be placed in the patient treatment area for distribution as directed by the physician.

Accepted Answer

The answer of Many physicians receive drug and product samples...

Question 11

Formatting, data, and ____ errors can occur when you are preparing a document.

Accepted Answer

A)   content
B)   mechanical
C)   language
D)   technical
E)   factualF) D) and E)
G) All of the above

Question 12

Which of the following is a correct example of a part of the inside address of a business letter?

Accepted Answer

A)   Ms. Paula Jordan
B)   233 West Newhouse St.
C)   233 W. Newhouse St.
D)   Plainview, N.J.
E)   Plainview, New JerseyF) B) and D)
G) A) and C)

Question 13

Mechanical errors include errors in ____.

Accepted Answer

A)   punctuation
B)   line length
C)   indenting
D)   monetary figures
E)   line spacingF) A) and D)
G) None of the above

Question 14

The ________ block is aligned with and typed three to four lines below the complimentary closing.

Accepted Answer

The answer of The ________ block is aligned with and...

Question 15

Even when correspondence is written using software that has a(n) ________ checker, the program may not detect all errors.

Accepted Answer

The answer of Even when correspondence is written using software...

Question 16

All lines are typed flush with the left margin in the ____.

Accepted Answer

A)   simplified letter style
B)   professional letter style
C)   full-block letter style
D)   modified-block letter style with indented paragraphs
E)   modified-block letter styleF) C) and D)
G) D) and E)

Question 17

A general tip for writing an effective letter is to ____.

Accepted Answer

A)   always use the passive voice
B)   establish the purpose as the letter is being written
C)   include many details to get a message across
D)   know the type of person you are writing to
E)   use the active voice to soften the impact of negative newsF) All of the above
G) A) and B)

Question 18

If you are responsible for reading incoming mail, you may also be asked to ________ it by highlighting key points or writing comments in the margins.

Accepted Answer

The answer of If you are responsible for reading incoming...

Question 19

The block letter style is also called the ____.

Accepted Answer

A)   simplified letter style
B)   professional letter style
C)   full-block letter style
D)   modified-block letter style with indented paragraphs
E)   modified-block letter styleF) B) and E)
G) B) and C)

Question 20

The dateline, complimentary closing, signature block, and notations are aligned and begin at the center of the page or slightly to the right of center in the ____.

Accepted Answer

A)   simplified letter style
B)   professional letter style
C)   full-block letter style
D)   modified-block letter style with indented paragraphs
E)   modified-block letter styleF) A) and E)
G) C) and D)

Exam 10: Written and Electronic Documents

The ________ block is aligned with and typed three to four lines below the complimentary closing.

Correct Answer
verified

The dateline, complimentary closing, signature block, and notations are aligned and begin at the center of the page or slightly to the right of center in the ____.

Correct Answer
verified

Interoffice memos are used to ____.

Correct Answer
verified

Many physicians receive drug and product samples in the mail. Samples of ________ products such as hand creams may be placed in the patient treatment area for distribution as directed by the physician.

Correct Answer
verified

It is important to keep a daily ________ of mail received with an indication of follow-up correspondence needed and the date it is completed.

Correct Answer
verified

If you want an item delivered as soon as it reaches the recipient's post office, use ____.

Correct Answer
verified

Mechanical errors include errors in ____.

Correct Answer
verified

Which of the following is good practice for managing e-mail?

Correct Answer
verified

Even when correspondence is written using software that has a(n) ________ checker, the program may not detect all errors.

Correct Answer
verified

Which of the following is a correct example of a part of the inside address of a business letter?

Correct Answer
verified

Envelopes that have a transparent window are used for ________ and statements.

Correct Answer
verified

Dr. Long has dictated a letter notifying a patient that she will no longer provide services for the patient and that Dr. Westell has agreed to take over the patient's healthcare. How should you mail this letter?

Correct Answer
verified

Formatting, data, and ____ errors can occur when you are preparing a document.

Correct Answer
verified

The first step in processing incoming mail is to _____ it.

Correct Answer
verified

Business letters should be in the ________ voice unless you are conveying negative news.

Correct Answer
verified

All lines are typed flush with the left margin in the ____.

Correct Answer
verified

A general tip for writing an effective letter is to ____.

Correct Answer
verified

If you are responsible for reading incoming mail, you may also be asked to ________ it by highlighting key points or writing comments in the margins.

Correct Answer
verified

The block letter style is also called the ____.

Correct Answer
verified

Correct Answer
verified

Exam 10: Written and Electronic Documents

The ________ block is aligned with and typed three to four lines below the complimentary closing.

Correct AnswerverifiedShow Answer

The dateline, complimentary closing, signature block, and notations are aligned and begin at the center of the page or slightly to the right of center in the ____.

Correct AnswerverifiedShow Answer

Interoffice memos are used to ____.

Correct AnswerverifiedShow Answer

Many physicians receive drug and product samples in the mail. Samples of ________ products such as hand creams may be placed in the patient treatment area for distribution as directed by the physician.

Correct AnswerverifiedShow Answer

It is important to keep a daily ________ of mail received with an indication of follow-up correspondence needed and the date it is completed.

Correct AnswerverifiedShow Answer

If you want an item delivered as soon as it reaches the recipient's post office, use ____.

Correct AnswerverifiedShow Answer

Mechanical errors include errors in ____.

Correct AnswerverifiedShow Answer

Which of the following is good practice for managing e-mail?

Correct AnswerverifiedShow Answer

Even when correspondence is written using software that has a(n) ________ checker, the program may not detect all errors.

Correct AnswerverifiedShow Answer

Which of the following is a correct example of a part of the inside address of a business letter?

Correct AnswerverifiedShow Answer

Envelopes that have a transparent window are used for ________ and statements.

Correct AnswerverifiedShow Answer

Dr. Long has dictated a letter notifying a patient that she will no longer provide services for the patient and that Dr. Westell has agreed to take over the patient's healthcare. How should you mail this letter?

Correct AnswerverifiedShow Answer

Formatting, data, and ____ errors can occur when you are preparing a document.

Correct AnswerverifiedShow Answer

The first step in processing incoming mail is to _____ it.

Correct AnswerverifiedShow Answer

Business letters should be in the ________ voice unless you are conveying negative news.

Correct AnswerverifiedShow Answer

All lines are typed flush with the left margin in the ____.

Correct AnswerverifiedShow Answer

A general tip for writing an effective letter is to ____.

Correct AnswerverifiedShow Answer

If you are responsible for reading incoming mail, you may also be asked to ________ it by highlighting key points or writing comments in the margins.

Correct AnswerverifiedShow Answer

The block letter style is also called the ____.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

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