Question 1

is important, and those who contribute to the change effort should be rewarded.

Accepted Answer

The answer of is important, and those who contribute to...

Question 2

Many efforts to create change in organizations adopt too broad a focus.

Accepted Answer

A) True 
 B)False

Question 3

All of the following are the most popular types of people-oriented change techniques except

Accepted Answer

A)  training.
B)  team building.
C)  survey feedback.
D)  Internet excursion.
E)  management development.F) None of the above
G) A) and D)

Question 4

Employees must be prepared for constant change.

Accepted Answer

A) True 
 B)False

Question 5

The three steps of Lewin's model of planned change are unfreezing, change, refreezing.

Accepted Answer

A) True 
 B)False

Question 6

With respect to managing change, management should consider resistance to change as

Accepted Answer

A)  something to be overcome as quickly as possible.
B)  a signal to carefully examine the advantages and disadvantages of a change.
C)  something to be avoided.
D)  an opportunity to reinforce their authority.
E)  a commonplace, everyday event and not worry about it.F) None of the above
G) All of the above

Question 7

The third stage of the survey feedback process,
, involves examining group decision making and communication.

Accepted Answer

The answer of The third stage of the survey feedback...

Question 8

With respect to management development, which of the following is not true?

Accepted Answer

A)  The value of management development is a proven fact.
B)  Management development objectives must be compatible with organizational objectives.
C)  Management development is a long-range process.
D)  Organizations must use care in identifying their unique developmental needs.
E)  Management development is multifaceted and complex.F) A) and B)
G) A) and E)

Question 9

According to the continuous change process model, the final step is

Accepted Answer

A)  measurement, evaluation, and control.
B)  OB model.
C)  a system audit and modification.
D)  the change agent.
E)  transition management.F) A) and C)
G) A) and B)

Question 10

Because of perceptual limitations such as lack of attention or selective attention, a person may not recognize a change in a rule or procedure and thus may not alter his or her behavior.

Accepted Answer

A) True 
 B)False

Question 11

When introducing job changes, managers must consider all of the following except

Accepted Answer

A)  the total work environment within which the job exists.
B)  whether the job changes require adjustments in other organizational components.
C)  how to limit what employees know about the changes.
D)  whether workers have, or can easily obtain, the newly required skills.
E)  who will design the changes.F) None of the above
G) B) and D)

Question 12

The second step in Lewin's change process is _.

Accepted Answer

The answer of The second step in Lewin's change process...

Question 13

How might a manager reduce the spread of rumors regarding a change?

Accepted Answer

A)  Start small.
B)  Secure top management support.
C)  Foster open communication.
D)  Encourage participation.
E)  Take a holistic view.F) B) and D)
G) A) and B)

Question 14

differ substantially from previous generations with respect to education, expectations, and value systems.

Accepted Answer

The answer of differ substantially from previous generations with respect...

Question 15

- programs are designed to help a work team or group develop into a mature, functioning team.

Accepted Answer

The answer of - programs are designed to help a...

Question 16

A holistic view of change encompasses the culture and dominant coalition as well as the people, tasks, structure, and information subsystems.

Accepted Answer

A) True 
 B)False

Question 17

A change in the organization may threaten the specialized expertise that individuals and groups have developed
over the years.

Accepted Answer

A) True 
 B)False

Question 18

A major problem of training programs is

Accepted Answer

A)  identifying actual training needs.
B)  finding the time and funding for the training effort.
C)  motivating employees to want to learn.
D)  transferring employee training to the workplace.
E)  finding "role model" trainers.F) A) and B)
G) B) and E)

Question 19

is the process of planned change and improvement of the organization through application of scientific knowledge.

Accepted Answer

Organizati...

Question 20

The second step in Lewin's Process Model of change is

Accepted Answer

A)  refreezing.
B)  unfreezing.
C)  change itself.
D)  prepare for it by planning.
E)  not static.F) A) and E)
G) A) and C)

Exam 19: Organization Change and Development

All of the following are the most popular types of people-oriented change techniques except

Correct AnswerverifiedShow Answer

- programs are designed to help a work team or group develop into a mature, functioning team.

Correct AnswerverifiedShow Answer

The third stage of the survey feedback process, , involves examining group decision making and communication.

Correct AnswerverifiedShow Answer

A major problem of training programs is

Correct AnswerverifiedShow Answer

A change in the organization may threaten the specialized expertise that individuals and groups have developed over the years.

Correct AnswerverifiedShow Answer

Many efforts to create change in organizations adopt too broad a focus.

Correct AnswerverifiedShow Answer

According to the continuous change process model, the final step is

Correct AnswerverifiedShow Answer

When introducing job changes, managers must consider all of the following except

Correct AnswerverifiedShow Answer

is important, and those who contribute to the change effort should be rewarded.

Correct AnswerverifiedShow Answer

A holistic view of change encompasses the culture and dominant coalition as well as the people, tasks, structure, and information subsystems.

Correct AnswerverifiedShow Answer

Employees must be prepared for constant change.

Correct AnswerverifiedShow Answer

The second step in Lewin's change process is _.

Correct AnswerverifiedShow Answer

The three steps of Lewin's model of planned change are unfreezing, change, refreezing.

Correct AnswerverifiedShow Answer

With respect to managing change, management should consider resistance to change as

Correct AnswerverifiedShow Answer

The second step in Lewin's Process Model of change is

Correct AnswerverifiedShow Answer

Because of perceptual limitations such as lack of attention or selective attention, a person may not recognize a change in a rule or procedure and thus may not alter his or her behavior.

Correct AnswerverifiedShow Answer

is the process of planned change and improvement of the organization through application of scientific knowledge.

Correct AnswerverifiedOrganizati...View AnswerShow Answer

differ substantially from previous generations with respect to education, expectations, and value systems.

Correct AnswerverifiedShow Answer

How might a manager reduce the spread of rumors regarding a change?

Correct AnswerverifiedShow Answer

With respect to management development, which of the following is not true?

Correct AnswerverifiedShow Answer

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Organizati...
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