Question 1

In general, there are ____ possible ways to transmit orders.

Accepted Answer

A)   three
B)   four
C)   five
D)   sixE) C) and D)
F) B) and D)

Question 2

A commonly used rule of thumb is that it costs approximately ____ times as much to get a new customer as it does to keep an existing customer.

Accepted Answer

A)   three
B)   four
C)   five
D)   sixE) B) and D)
F) B) and C)

Question 3

A key change in the order delivery component of the order cycle is that more and more shippers are emphasizing both the elapsed transit time and transit time variability.

Accepted Answer

A) True 
 B)False

Question 4

____ refers to a process that continuously identifies, understands, and adapts outstanding processes inside and outside an organization.

Accepted Answer

A)   environmental scanning
B)   quality management
C)   benchmarking
D)   continuous improvementE) A) and B)
F) A) and C)

Question 5

What component of customer service focuses on the ease of doing business with a seller?

Accepted Answer

A)   convenience
B)   dependability
C)   time
D)   communicationE) A) and B)
F) A) and C)

Question 6

The order triage function refers to correcting mistakes that may occur with order picking.

Accepted Answer

A) True 
 B)False

Question 7

Companies today will not accept slower order cycles in exchange for higher order cycle consistency.

Accepted Answer

A) True 
 B)False

Question 8

Which forecasting technique assumes that one or more factors are related to demand and that this relationship can be used to estimate future demand?

Accepted Answer

A)   exponential smoothing
B)   judgmental
C)   cause and effect
D)   time seriesE) A) and D)
F) A) and C)

Question 9

Simple moving averages and weighted moving averages are examples of judgmental forecasting.

Accepted Answer

A) True 
 B)False

Question 10

The ability of logistics management to satisfy users in terms of time, dependability, communication, and convenience is the definition of ____.

Accepted Answer

A)   customer service
B)   the order cycle
C)   a perfect order
D)   customer satisfactionE) A) and B)
F) C) and D)

Question 11

In make-to-order situations, finished goods are produced after receiving a customer order.

Accepted Answer

A) True 
 B)False

Question 12

Which of the following is not a characteristic of advances in order pick technology?

Accepted Answer

A)   fewer picking errors
B)   higher pick rates
C)   reduced employee turnover
D)   fewer employee accidents
E)   all of the above are characteristicsF) A) and B)
G) All of the above

Question 13

The time span within which an order must arrive refers to ____.

Accepted Answer

A)   transit time reliability
B)   order delivery
C)   delivery window
D)   transit timeE) B) and D)
F) C) and D)

Question 14

Consumers are demanding about the same levels of service today as in years past.

Accepted Answer

A) True 
 B)False

Question 15

____ is the process of taking corrective action when measurements indicate that the goals and objectives of customer service are not being achieved.

Accepted Answer

A)   benchmarking
B)   leadership
C)   control
D)   managingE) A) and D)
F) All of the above

Question 16

Which of the following is not a basic type of demand forecasting model?

Accepted Answer

A)   exponential smoothing
B)   cause and effect
C)   judgmental
D)   time series
E)   all of the above are basic types of forecasting modelsF) A) and D)
G) None of the above

Question 17

Which of the following is true?

Accepted Answer

A)   computer software for demand forecasting dates back over 40 years
B)   one challenge to collaborative planning, forecasting, and replenishment is getting supply chain partners to share data
C)   the Excel software package generates forecasts that have very little error
D)   SAP is the most widely used software package for demand forecasting
E)   all of the above are trueF) None of the above
G) A) and D)

Question 18

To date, most implementations of collaborative planning, forecasting, and replenishment (CPFR) have resulted in increased sales revenues and increased safety stock.

Accepted Answer

A) True 
 B)False

Question 19

Which of the following is not a possible method of order transmittal?

Accepted Answer

A)   in-person
B)   mail
C)   fax
D)   electronic
E)   all of the above are methods of order transmittalF) B) and D)
G) C) and D)

Question 20

Classifying orders according to pre-established guidelines so that a company can prioritize how orders are to be filled refers to ____.

Accepted Answer

A)   ABC analysis
B)   order management
C)   order processing
D)   order triageE) A) and B)
F) All of the above

Exam 7: Demand Management, Order Management

Simple moving averages and weighted moving averages are examples of judgmental forecasting.

Correct AnswerverifiedShow Answer

The ability of logistics management to satisfy users in terms of time, dependability, communication, and convenience is the definition of ____.

Correct AnswerverifiedShow Answer

Which of the following is not a possible method of order transmittal?

Correct AnswerverifiedShow Answer

____ refers to a process that continuously identifies, understands, and adapts outstanding processes inside and outside an organization.

Correct AnswerverifiedShow Answer

Which forecasting technique assumes that one or more factors are related to demand and that this relationship can be used to estimate future demand?

Correct AnswerverifiedShow Answer

____ is the process of taking corrective action when measurements indicate that the goals and objectives of customer service are not being achieved.

Correct AnswerverifiedShow Answer

The order triage function refers to correcting mistakes that may occur with order picking.

Correct AnswerverifiedShow Answer

In make-to-order situations, finished goods are produced after receiving a customer order.

Correct AnswerverifiedShow Answer

The time span within which an order must arrive refers to ____.

Correct AnswerverifiedShow Answer

To date, most implementations of collaborative planning, forecasting, and replenishment (CPFR) have resulted in increased sales revenues and increased safety stock.

Correct AnswerverifiedShow Answer

Classifying orders according to pre-established guidelines so that a company can prioritize how orders are to be filled refers to ____.

Correct AnswerverifiedShow Answer

A key change in the order delivery component of the order cycle is that more and more shippers are emphasizing both the elapsed transit time and transit time variability.

Correct AnswerverifiedShow Answer

What component of customer service focuses on the ease of doing business with a seller?

Correct AnswerverifiedShow Answer

Consumers are demanding about the same levels of service today as in years past.

Correct AnswerverifiedShow Answer

Companies today will not accept slower order cycles in exchange for higher order cycle consistency.

Correct AnswerverifiedShow Answer

A commonly used rule of thumb is that it costs approximately ____ times as much to get a new customer as it does to keep an existing customer.

Correct AnswerverifiedShow Answer

In general, there are ____ possible ways to transmit orders.

Correct AnswerverifiedShow Answer

Which of the following is true?

Correct AnswerverifiedShow Answer

Which of the following is not a basic type of demand forecasting model?

Correct AnswerverifiedShow Answer

Which of the following is not a characteristic of advances in order pick technology?

Correct AnswerverifiedShow Answer

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