Question 1

The negative conclusions about a category of people based on stereotypes are known as ________.

Accepted Answer

A)   prejudices
B)   perceptions
C)   retrospective biases
D)   reverse biasesE) A) and D)
F) A) and C)

Question 2

Active listening typically involves

Accepted Answer

A)   always replying promptly with a yes/no answer.
B)   decoding the information conveyed rather than the emotions of the speaker.
C)   understanding the feelings the speaker is conveying through a message.
D)   focusing on cultural differences that can distort communication.E) B) and D)
F) A) and B)

Question 3

Identify a true statement about the communication process.

Accepted Answer

A)   The sender encodes, but does not do any decoding.
B)   The receiver decodes, but does not do any encoding.
C)   Noise and feedback do not affect communication.
D)   The receiver of a message must listen to it rather than just hear it.E) A) and B)
F) B) and C)

Question 4

In times of crisis, when employees are not satisfied with the amount of information they receive from the management, they may be getting incorrect information from ________.

Accepted Answer

A)   haptic communication
B)   formal communication
C)   the grapevine
D)   the employee handbookE) B) and D)
F) All of the above

Question 5

Which of the following rules should supervisors follow in order to be better listeners?

Accepted Answer

A)   Avoid distinguishing between opinions and facts.
B)   Try to hear the main point and supporting points.
C)   Ask questions to clarify one's understanding when the speaker is talking.
D)   Refrain from giving smiling when the speaker hesitates.E) B) and C)
F) All of the above

Question 6

Organizational communication in which a message is sent to someone at a higher level is referred to as ________.

Accepted Answer

A)   upward communication
B)   diagonal communication
C)   lateral communication
D)   downward communicationE) None of the above
F) B) and C)

Question 7

According to Alex Pentland and Benjamin Waber, the workers who interact the most with their co-workers are the most productive because

Accepted Answer

A)   workplace communication only involves trading facts.
B)   they are more likely to experience groupthink.
C)   they are more prepared to make important work-related decisions.
D)   workplace communication is always oral.E) A) and D)
F) A) and C)

Question 8

Which of the following is a defining characteristic of formal communication?

Accepted Answer

A)   It is directed toward accomplishing the goals of the organization.
B)   It is directed toward meeting people's individual needs.
C)   It rarely follows the lines of the organization chart.
D)   It is typically used by top management but not by employees.E) B) and D)
F) A) and B)

Question 9

Steven is the supervisor of a transport company. He feels that he should do something to be more informed about his employees. Which of the following is a way for Steven to be more informed about his employees?

Accepted Answer

A)   He should encourage upward communication.
B)   He should discourage diagonal communication.
C)   He should rely on rumors.
D)   He should shut down all forms of grapevine communication.E) A) and B)
F) A) and C)

Question 10

To overcome the barrier of information overload, supervisors should ideally

Accepted Answer

A)   give employees only the information that will be useful to them.
B)   encourage employees to turn to the grapevine for information.
C)   not ask for feedback because employees might get distracted.
D)   speak clearly in a loud tone of voice.E) All of the above
F) A) and D)

Question 11

Susanna strongly believes in the relationship between workplace communication and employee productivity, and she agrees with Alex Pentland and Benjamin Waber's findings on workplace communication patterns. She finds that two of her employees, Steven and Amy, are talking to each other in Amy's cubicle. She is likely to

Accepted Answer

A)   subtly hint to Steven that he should be getting back to work.
B)   allow them to continue for a reasonable amount of time.
C)   ensure that they only talk about work-related topics.
D)   ensure that they only talk about non work-related topics.E) B) and D)
F) B) and C)

Question 12

In the context of communicating in organizations, the grapevine is

Accepted Answer

A)   an example of formal communication.
B)   the path along which informal communication travels.
C)   the mode of communication preferred by supervisors for upward communication.
D)   the mode of communication used by supervisors to send messages outside the organization.E) A) and B)
F) A) and D)

Question 13

In the context of barriers to communication, which of the following helps supervisors avoid misunderstanding?

Accepted Answer

A)   Use words that attribute characteristics to another person.
B)   Use "you statements" instead of "I statements."
C)   Treat inferences as facts when communicating.
D)   Avoid using language that obscures the meaning of words.E) All of the above
F) B) and C)

Question 14

The ability to send and receive information from many places, including one's workplace, home, car, and airplane seat, can contribute to

Accepted Answer

A)   information overload.
B)   the recency syndrome.
C)   increase in noise.
D)   the halo effect.E) A) and B)
F) B) and D)

Question 15

The communication process begins when the sender of a message ________.

Accepted Answer

A)   receives feedback
B)   creates noise
C)   encodes the message
D)   gives feedbackE) B) and C)
F) B) and D)

Question 16

The sender of a message can recognize and resolve communication problems by paying attention to ________.

Accepted Answer

A)   noise
B)   inference
C)   grapevine
D)   feedbackE) B) and D)
F) All of the above

Question 17

Which of the following is true of cultural stereotypes?

Accepted Answer

A)   It is only harmful when negative stereotypes are used by supervisors.
B)   Both positive and negative stereotypes result in negative emotions.
C)   It is acceptable to use positive stereotypes to give feedback.
D)   Even negative stereotypes can be used by supervisors to motivate their employees.E) None of the above
F) C) and D)

Question 18

Which of the following is a major type of distraction that obstructs active listening?

Accepted Answer

A)   Assuming that the listener has nothing interesting to say
B)   Looking at the speaker most of the time
C)   Trying to hear the main points and supporting points
D)   Decoding the receiver's feedbackE) C) and D)
F) A) and C) A

Question 19

When there is a need for a record, which of the following is the most effective mode of communication?

Accepted Answer

A)   Telephone conversation
B)   Memorandum
C)   Face-to-face communication
D)   Conference callE) C) and D)
F) None of the above B

Question 20

Which of the following statements is true about nonverbal messages?

Accepted Answer

A)   One way in which people can communicate nonverbally is through their choice of attire.
B)   When a person is sending both verbal and nonverbal messages, the nonverbal message has little or no influence on the receiver.
C)   The meanings of nonverbal cues are consistent among different groups of people born in a country.
D)   People from different cultures have similar nonverbal vocabularies.E) A) and B)
F) None of the above A

Exam 10: Communication Theory and Modern Media

The negative conclusions about a category of people based on stereotypes are known as ________.

Correct Answer
verified

Active listening typically involves

Correct Answer
verified

Identify a true statement about the communication process.

Correct Answer
verified

In times of crisis, when employees are not satisfied with the amount of information they receive from the management, they may be getting incorrect information from ________.

Correct Answer
verified

Which of the following rules should supervisors follow in order to be better listeners?

Correct Answer
verified

Organizational communication in which a message is sent to someone at a higher level is referred to as ________.

Correct Answer
verified

According to Alex Pentland and Benjamin Waber, the workers who interact the most with their co-workers are the most productive because

Correct Answer
verified

Which of the following is a defining characteristic of formal communication?

Correct Answer
verified

Steven is the supervisor of a transport company. He feels that he should do something to be more informed about his employees. Which of the following is a way for Steven to be more informed about his employees?

Correct Answer
verified

To overcome the barrier of information overload, supervisors should ideally

Correct Answer
verified

Correct Answer
verified

In the context of communicating in organizations, the grapevine is

Correct Answer
verified

In the context of barriers to communication, which of the following helps supervisors avoid misunderstanding?

Correct Answer
verified

The ability to send and receive information from many places, including one's workplace, home, car, and airplane seat, can contribute to

Correct Answer
verified

The communication process begins when the sender of a message ________.

Correct Answer
verified

The sender of a message can recognize and resolve communication problems by paying attention to ________.

Correct Answer
verified

Which of the following is true of cultural stereotypes?

Correct Answer
verified

Which of the following is a major type of distraction that obstructs active listening?

Correct Answer
verified
A

When there is a need for a record, which of the following is the most effective mode of communication?

Correct Answer
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B

Which of the following statements is true about nonverbal messages?

Correct Answer
verified
A

Exam 10: Communication Theory and Modern Media

The negative conclusions about a category of people based on stereotypes are known as ________.

Correct AnswerverifiedShow Answer

Active listening typically involves

Correct AnswerverifiedShow Answer

Identify a true statement about the communication process.

Correct AnswerverifiedShow Answer

In times of crisis, when employees are not satisfied with the amount of information they receive from the management, they may be getting incorrect information from ________.

Correct AnswerverifiedShow Answer

Which of the following rules should supervisors follow in order to be better listeners?

Correct AnswerverifiedShow Answer

Organizational communication in which a message is sent to someone at a higher level is referred to as ________.

Correct AnswerverifiedShow Answer

According to Alex Pentland and Benjamin Waber, the workers who interact the most with their co-workers are the most productive because

Correct AnswerverifiedShow Answer

Which of the following is a defining characteristic of formal communication?

Correct AnswerverifiedShow Answer

Steven is the supervisor of a transport company. He feels that he should do something to be more informed about his employees. Which of the following is a way for Steven to be more informed about his employees?

Correct AnswerverifiedShow Answer

To overcome the barrier of information overload, supervisors should ideally

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

In the context of communicating in organizations, the grapevine is

Correct AnswerverifiedShow Answer

In the context of barriers to communication, which of the following helps supervisors avoid misunderstanding?

Correct AnswerverifiedShow Answer

The ability to send and receive information from many places, including one's workplace, home, car, and airplane seat, can contribute to

Correct AnswerverifiedShow Answer

The communication process begins when the sender of a message ________.

Correct AnswerverifiedShow Answer

The sender of a message can recognize and resolve communication problems by paying attention to ________.

Correct AnswerverifiedShow Answer

Which of the following is true of cultural stereotypes?

Correct AnswerverifiedShow Answer

Which of the following is a major type of distraction that obstructs active listening?

Correct AnswerverifiedA

When there is a need for a record, which of the following is the most effective mode of communication?

Correct AnswerverifiedB

Which of the following statements is true about nonverbal messages?

Correct AnswerverifiedA

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A

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B

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A