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__________applications schedule payments and receivables and plan for the cash needs of the organization.


A) Cost accounting
B) Accounts payable
C) Cash management
D) Accounts receivable

E) A) and C)
F) None of the above

Correct Answer

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Computer programs that provide the functions necessary to support business activities are Primary applications.

A) True
B) False

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The major benefit of EAI is that it helps organizations use existing applications in a way that eliminates some of the problems associated with the current ___________ systems they have.

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__________are alternatives for organizations wanting to integrate only some of their departments.

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__________applications are used to assess sales promotions, advertising, and sales channels.


A) Lead tracking
B) Customer management
C) Sales forecasting
D) Product management

E) A) and D)
F) All of the above

Correct Answer

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Cross- departmental systems are often process- based systems.

A) True
B) False

Correct Answer

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MRP is a manufacturing information system used in the planning of materials, personnel, and machinery that has links to sales and marketing functions.

A) True
B) False

Correct Answer

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Financial reporting helps management to quantify their revenue and expense goals.

A) True
B) False

Correct Answer

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One advantage of ERP systems is that they help organizations reduce ___________ so they can deliver goods to customer faster and respond to new orders and changes in existing orders more quickly.

Correct Answer

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Many early business process design projects failed because they were:


A) tailor- made.
B) too complex.
C) not ambitious enough.
D) not supported by the vendor.

E) A) and B)
F) A) and C)

Correct Answer

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According to studies ___________ is the top obstacle the organizational changes brought about when implementing new, process- based information systems.


A) cost underestimates
B) CEO support
C) employee resistance
D) system complexity

E) None of the above
F) A) and C)

Correct Answer

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SAP defines its developed set of inherent processes as the __________.

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__________represents the ultimate in cross- departmental process systems.

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Most organizations today have a mixture of functional and integrated systems.

A) True
B) False

Correct Answer

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__________applications are used to control and manage inventory.


A) Inventory management
B) Manufacturing scheduling
C) Order management
D) Manufacturing operations

E) None of the above
F) All of the above

Correct Answer

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In order to properly implement an EAI system, the organization needs to identify the major isolation problems and then define the __________of the implementation.

Correct Answer

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Order entry is an application that is traditionally run in the functional area of:


A) accounting and finance.
B) sales and marketing.
C) operations.
D) human resources.
E) manufacturing.

F) D) and E)
G) B) and C)

Correct Answer

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RFID stands for "Random Functional Identification", and is a chip- based technology that helps manage inventory.

A) True
B) False

Correct Answer

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A network of value- creating activities is called a:


A) competitive advantage.
B) primary value activities.
C) value chain.
D) value network.

E) B) and D)
F) B) and C)

Correct Answer

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A general ledger application would be an example of a process- based system.

A) True
B) False

Correct Answer

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