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Which type of outlet is most likely in its early growth stage of the retail life cycle?


A) single-price stores
B) catalog retailers
C) supermarkets
D) general stores
E) automated (no check-out) stores

F) B) and D)
G) A) and B)

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Which of these statements best describes the key difference between merchant wholesalers and agents and brokers?


A) Merchant wholesalers don't perform all channel functions, whereas agents and brokers do.
B) Agents and brokers only deal with consumer channels.
C) Agents and brokers make their profits based on the sales of merchandise they own, while merchant wholesalers make profits based on fees paid for their services.
D) Merchant wholesalers take title to merchandise, whereas agents and brokers do not.
E) Agents and brokers take title to merchandise, whereas merchant wholesalers do not.

F) C) and D)
G) None of the above

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The marketing metrics related to a retailer's products or merchandise include all of these except which?


A) the cost of carrying inventory
B) the inventory turnover
C) the average number of items per transaction
D) the number of returns
E) the average length of a store visit

F) C) and D)
G) A) and D)

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Jane Westerlund owns a small retail picture frame store in a local strip mall. She just bought 10 picture frames from a promising woodworker for $36 each. Based on market conditions, she planned to sell them for $100 each. Recently, however, sales have been a bit slow. Jane decides to reduce the price for the frames to $80. What is her maintained markup in dollar terms?


A) $100
B) $20
C) $44
D) $64
E) $0

F) C) and D)
G) B) and C)

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The largest inventory of wedding dresses in the Southeast can be found at Low's Bridal and Formal in Brinkley, Arkansas. From December 26 to January 16, a prospective bride shopping at Low's can find gowns once priced at $6,000 for $2,999 and $800 gowns for $399. The reduced prices of these gowns are reflected in which retail pricing strategy?


A) markdowns
B) original markups
C) future markups
D) inventory shrinkages
E) net markups

F) A) and C)
G) B) and E)

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Your local Target retailer carries a variety of different items. You can find everything ranging from socks and electronics to baby items and groceries. This is an example of the ________ carried by Target.


A) breadth of product line
B) depth of product line
C) variety of brand extension
D) breadth of product class
E) product mix

F) A) and D)
G) All of the above

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Consumers often view central business district shopping as less convenient because of the lack of parking, higher crime rates, and


A) outdated stores.
B) a lack of ambience.
C) fewer quality restaurants.
D) few public restrooms.
E) exposure to the weather.

F) B) and E)
G) B) and C)

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Both market share and profit achieve their greatest growth rates during which stage of the retail life cycle?


A) decline
B) maturity
C) introduction
D) early growth
E) accelerated development

F) All of the above
G) B) and E)

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Gas stations, supermarkets, and airlines that have automated check-out or check-in terminals are providing what level of retail service?


A) full-service
B) limited-service
C) customized-service
D) self-service
E) automated-service

F) B) and E)
G) A) and E)

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The level of service that requires the customers themselves perform many functions during the purchase process is


A) full-service.
B) limited-service.
C) self-service.
D) customized-service.
E) automated-service.

F) B) and E)
G) D) and E)

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When retailers set prices on new models or styles of products, the price of existing models often is ________ to quickly sell them.


A) benchmarked
B) off-priced
C) value-added
D) marked down
E) maintained

F) D) and E)
G) None of the above

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Walmart has developed a sophisticated inventory management and cost control system that allows rapid price changes for each product in the store. The firm also uses technologies such as ________ to improve the quality of information available about the shopping experience in their stores .


A) radio frequency identification (RFID) tags
B) encapsulation techniques
C) bar code scanners
D) nanotechnology
E) cookies

F) A) and D)
G) D) and E)

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Which type of outlet is most likely in its decline stage of the retail life cycle?


A) single-price stores
B) single-brand stores
C) online retailers
D) business district retailers
E) convenience stores

F) D) and E)
G) A) and B)

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General merchandise wholesalers


A) carry a broad assortment of merchandise and perform all channel functions.
B) own the merchandise they sell but do not physically handle, stock, or deliver it.
C) have a small warehouse from which they stock their trucks for distribution to retailers.
D) work for several producers, carry noncompetitive, complementary merchandise in an exclusive territory, and use over-the-road transportation for all product deliveries.
E) deal exclusively with small low-cost consumer products that are distributed to a select number of large retail chains.

F) A) and B)
G) C) and D)

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Off-price stores that attract customers who want very low prices but in a "corner store" environment rather than a large supercenter experience are referred to as


A) extreme-value retailers.
B) hypermarkets.
C) warehouse clubs.
D) outlet stores.
E) everyday value retailers.

F) B) and E)
G) B) and D)

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A retail outlet that focuses on one type of product at very competitive or discount prices and often dominates the market is referred to as a


A) general merchandise store.
B) value outlet.
C) hypermarket.
D) category killer.
E) department store.

F) A) and B)
G) A) and C)

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Intertype competition refers to competition between


A) very similar types of retail outlets that results from a single-product/single-line merchandising policy.
B) retailers when the types of items they sell are virtually indistinguishable from one another.
C) national and generic brands that are sold side by side in a retail outlet.
D) retailers located in separate quadrants of the retail positioning matrix.
E) very dissimilar types of retail outlets that practice scrambled merchandising.

F) A) and C)
G) D) and E)

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Albertsons Grocery Store accepts debit and credit cards as well as cash and checks for purchases. Its acceptance of various forms of payment provides its customers with ________ utility.


A) time
B) place
C) possession
D) form
E) public

F) A) and B)
G) None of the above

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Explain the relationship between a franchisee and a franchisor.

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In a franchise system, an individual or ...

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All activities involved in selling, renting, and providing products and services to ultimate consumers for personal, family, or household use are referred to as


A) manufacturing.
B) retailing.
C) wholesaling.
D) facilitating.
E) logistics.

F) A) and B)
G) C) and D)

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