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Which of the following approaches to behavioural strategic control should be utilized least in an organization in which there is a great need for innovation and a high degree of autonomy?


A) Culture
B) Rewards
C) Boundaries
D) Profits

E) A) and C)
F) A) and B)

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Once a strong and healthy organizational culture has been established, it becomes self-sustaining.

A) True
B) False

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Discuss the contingent nature of strategic controls. How would controls be different for firms pursuing overall low costs strategies versus differentiation strategies?

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There is no "one best way" to design str...

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"Contemporary" strategic controls involve comparing actual performance to predetermined goals.

A) True
B) False

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Stock analysts generally issue more "sell" recommendations than "buy" recommendations.

A) True
B) False

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An organization's reward system is typically a weak method of motivating employees.

A) True
B) False

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What are the four characteristics of effective contemporary control systems?

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Contemporary control systems must have f...

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Examples of firms that have built a culture around product quality are


A) Northern Telecom and Walmart
B) Lexus and Hewlett-Packard
C) Four Seasons and Southwest Airlines
D) Cirque du Soleil and 3M

E) B) and C)
F) None of the above

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In a corporation, the primary participants include all of the following, except


A) the shareholders
B) the employees
C) management (led by the CEO)
D) the board of directors

E) All of the above
F) None of the above

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In terms of building a strong and effective corporate culture, Canada's Cirque du Soleil was described as focusing on


A) innovation.
B) customer service.
C) strategy formulation.
D) operational efficiency.

E) A) and C)
F) A) and D)

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Outline some of the reasons that might compel organizations to traditional feedback system.

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First, the competitive environment is in...

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Effective short-term objectives have all of the following priorities, except


A) an emphasis on "do your best" goals.
B) being achievable yet challenging.
C) providing a specific time horizon for their attainment.
D) being specific and measurable.

E) None of the above
F) C) and D)

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Auditors are appointed by the Securities and Exchange Commission to audit a company's financial statements.

A) True
B) False

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Reward systems that reinforce an organization's core values and contribute to organizational cohesiveness are the least effective type.

A) True
B) False

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Short-term objectives and action plans are types of boundaries that channel the efforts of employees toward goal accomplishment.

A) True
B) False

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Unexpected events such as changes in consumer preference or new government regulations have little effect on short-term objectives that need to remain fixed to be effective.

A) True
B) False

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External control mechanisms include all of the following, except


A) auditors.
B) analysts.
C) competitors.
D) the market for corporate control.

E) B) and C)
F) None of the above

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The Sarbanes-Oxley Act of 2002 requires that CEOs and CFOs of publicly-listed companies must reveal off-balance-sheet finances and vouch for the accuracy of information provided.

A) True
B) False

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What are the characteristics of short-term objectives? Provide examples of practical applications of these characteristics by organizations.

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To be effective, short-term objectives m...

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Which of the following is one of the leading indicators of concentrated ownership?


A) Sector size
B) Family ownership
C) Government regulation
D) CEO Duality

E) C) and D)
F) All of the above

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