Question 1

For manufacturers,measuring productivity is fairly straightforward because:

Accepted Answer

A)  of the tangibility of their output.
B)  they are labor-intensive.
C)  their output lacks uniformity.
D)  of the variability of their inputs.
E)  of their high-contact with customers.F) A) and E)
G) B) and E)

Question 2

Which of the following is a characteristic feature of service businesses?

Accepted Answer

A)  They are not labor-intensive.
B)  The service experience remains constant each time.
C)  They cannot incorporate quality standards.
D)  The resultant output is mostly tangible.
E)  The degree of variation of inputs and outputs is high.F) C) and D)
G) B) and D)

Question 3

Service experience tends to vary each time because:

Accepted Answer

A)  services are not labor-intensive.
B)  of the tangible element inherent in delivering services.
C)  services can be easily separated from the point of consumption.
D)  services are less customized than tangible products.
E)  of the human element inherent in providing services.F) B) and D)
G) D) and E)

Question 4

An organization that creates many products with similar characteristics,using assembly lines would most likely be categorized as a(n) :

Accepted Answer

A)  continuous manufacturing organization.
B)  intermittent organization.
C)  project organization.
D)  contract manufacturing organization.
E)  fixed-position organization.F) B) and E)
G) D) and E)

Question 5

Which of the following is an example of finished-goods inventory for an apparel company?

Accepted Answer

A)  The clothes for sale in the company's retail store
B)  The buttons to be used on pants
C)  A batch of pants that are in the stitching process
D)  A bottle of fabric dye in the company's factory
E)  The thread used for stitchingF) A) and D)
G) C) and E)

Question 6

Carbon Devices Inc.is a contract manufacturer of 32GB USB flash drives.All USB devices sold under the brand name Carbon are identical to each other and are of the same quality.This is an example of _____.

Accepted Answer

A)  flexible manufacturing
B)  customization
C)  standardization
D)  benchmarking
E)  lean manufacturingF) A) and D)
G) A) and E)

Question 7

Which of the following is true of services and their providers?

Accepted Answer

A)  Service providers are more capital-intensive than labor-intensive.
B)  The quality of the service experience is controlled by a service contact employee.
C)  Service experience is usually constant irrespective of the person delivering or receiving it.
D)  Services can be provided in an isolated environment,away from customers.
E)  The degree of variation of inputs and outputs is negligible for services.F) A) and D)
G) All of the above

Question 8

Which of the following is an advantage of standardization?

Accepted Answer

A)  It helps a customer get exactly what he or she wants.
B)  It slows down quality control.
C)  It speeds up production.
D)  It increases the choices available to customers.
E)  It allows customers to mix and match components for customized design.F) B) and E)
G) A) and E)

Question 9

Which of the following can be described as production?

Accepted Answer

A)  The services provided by a financial advisor
B)  The manufacturing of cars in an automobile company
C)  The surgeries conducted by a doctor
D)  The legal advice provided by a lawyer for a fee
E)  The process involved in providing services at a spaF) None of the above
G) C) and D)

Question 10

Which of the following is true of project organizations?

Accepted Answer

A)  They produce a standardized product.
B)  They produce a large number of units.
C)  They have low production costs per unit.
D)  They rely on highly skilled labor.
E)  They generally use product layouts.F) B) and D)
G) None of the above

Question 11

Which of the following is true about quality?

Accepted Answer

A)  It is extremely easy to measure quality characteristics when the product is a service.
B)  It is a concern only for service providers.
C)  It primarily indicates the price charged for a product.
D)  It depends on customers' perceptions.
E)  Its definition should vary from employee to employee when a firm adopts total quality management.F) All of the above
G) C) and D)

Question 12

From the perspective of operations,foods sold at a restaurant and services provided by an insurance company are:

Accepted Answer

A)  component parts.
B)  inputs.
C)  outputs.
D)  stocks.
E)  inventories.F) A) and E)
G) All of the above

Question 13

Purchasing of all materials in organizations is also referred to as:

Accepted Answer

A)  consumption.
B)  leveraged buyout.
C)  acquisition.
D)  procurement.
E)  crowdsourcing.F) A) and B)
G) A) and E)

Exam 8: Managing Service and Manufacturing Operations

An organization that creates many products with similar characteristics,using assembly lines would most likely be categorized as a(n) :

Correct Answer
verified

From the perspective of operations,foods sold at a restaurant and services provided by an insurance company are:

Correct Answer
verified

Which of the following is an advantage of standardization?

Correct Answer
verified

Which of the following is true of project organizations?

Correct Answer
verified

Which of the following is true of services and their providers?

Correct Answer
verified

Carbon Devices Inc.is a contract manufacturer of 32GB USB flash drives.All USB devices sold under the brand name Carbon are identical to each other and are of the same quality.This is an example of _____.

Correct Answer
verified

Service experience tends to vary each time because:

Correct Answer
verified

Purchasing of all materials in organizations is also referred to as:

Correct Answer
verified

Which of the following is an example of finished-goods inventory for an apparel company?

Correct Answer
verified

Which of the following is a characteristic feature of service businesses?

Correct Answer
verified

Which of the following can be described as production?

Correct Answer
verified

For manufacturers,measuring productivity is fairly straightforward because:

Correct Answer
verified

Which of the following is true about quality?

Correct Answer
verified

Exam 8: Managing Service and Manufacturing Operations

An organization that creates many products with similar characteristics,using assembly lines would most likely be categorized as a(n) :

Correct AnswerverifiedShow Answer

From the perspective of operations,foods sold at a restaurant and services provided by an insurance company are:

Correct AnswerverifiedShow Answer

Which of the following is an advantage of standardization?

Correct AnswerverifiedShow Answer

Which of the following is true of project organizations?

Correct AnswerverifiedShow Answer

Which of the following is true of services and their providers?

Correct AnswerverifiedShow Answer

Carbon Devices Inc.is a contract manufacturer of 32GB USB flash drives.All USB devices sold under the brand name Carbon are identical to each other and are of the same quality.This is an example of _____.

Correct AnswerverifiedShow Answer

Service experience tends to vary each time because:

Correct AnswerverifiedShow Answer

Purchasing of all materials in organizations is also referred to as:

Correct AnswerverifiedShow Answer

Which of the following is an example of finished-goods inventory for an apparel company?

Correct AnswerverifiedShow Answer

Which of the following is a characteristic feature of service businesses?

Correct AnswerverifiedShow Answer

Which of the following can be described as production?

Correct AnswerverifiedShow Answer

For manufacturers,measuring productivity is fairly straightforward because:

Correct AnswerverifiedShow Answer

Which of the following is true about quality?

Correct AnswerverifiedShow Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified