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Telecommunication that provides medical support to physicians caring for patients in rural areas is called ____.


A) CD-R technology
B) telemedicine
C) local area transmissions
D) online help
E) networking

F) B) and D)
G) A) and B)

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A collection of records created and stored on a computer is a(n) ____.


A) application
B) icon
C) database
D) spreadsheet
E) word processor

F) B) and E)
G) A) and D)

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The first step in evaluating the equipment needs of a healthcare office is to _______ office needs.

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Which form of pointing device consists of a small, flat device sensitive to touch?


A) Mouse
B) Template
C) Touch pad
D) Touch screen
E) Scanner

F) A) and C)
G) A) and E)

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Purchase orders are frequently used for ____.


A) small items
B) inexpensive items
C) items sent on a trial basis
D) expensive items
E) leased items

F) A) and C)
G) D) and E)

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Incidental supplies are ____.


A) occasionally reordered
B) needed in the office but do not threaten the efficiency of the office
C) used only once and thrown away
D) items that are absolutely necessary for smooth running of the practice
E) items that can be reused indefinitely

F) B) and E)
G) A) and B)

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An advantage of the flatbed scanner is that it ____.


A) produces the highest-quality input
B) is the most difficult to use
C) is the least expensive
D) feeds one sheet of paper through at a time
E) can be used to scan curved objects

F) C) and D)
G) A) and E)

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Jenni has been working at her new job as administrative office assistant for two weeks now. She has gone through the standard office training, and she feels mostly okay with her duties. However, unlike other places she has worked, this office uses the Microsoft Excel software to track office expenses. Jenni does not feel comfortable with this software and is afraid she will make a mistake. Which of the following courses of action would you recommend to Jenni?


A) Just continue to use the software in the office; everyone makes mistakes at first
B) Resign from the job, because she doesn't understand how to use the software
C) Ask the office manager to have someone else track office expenses
D) Attend an adult education class on how to use the software
E) Spend time at work exploring the software instead of taking care of other duties

F) All of the above
G) A) and E)

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A purchase order is ____.


A) a form that authorizes a purchase for the practice
B) the payment of funds
C) the bill from the vendor
D) a list of items used and reordered most often
E) a request by the physicians to order more supplies

F) A) and E)
G) B) and E)

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Which of the following is not a benefit of having a fax machine in the medical office?


A) It can be sent and received within minutes.
B) It can be used as an extra telephone.
C) It helps protect a patient's protected health information.
D) It can be used as an extra copier.
E) It is usually less expensive than overnight mail service.

F) A) and B)
G) B) and D)

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Administrative supplies are generally stored ____.


A) near the examination rooms
B) in the general storage closet
C) behind or adjacent to the reception area
D) near the laboratory
E) in the treatment or procedures room

F) None of the above
G) A) and B)

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A small group of medical practices in the same building that pools resources to qualify for quantity discounts from a local vendor is called a(n) ____.


A) purchasing group
B) group buying pool
C) organizational buyer
D) medical society facilitator
E) medical support group

F) C) and D)
G) B) and E)

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Examples of output devices are printers and ____.


A) keyboards
B) scanners
C) monitors
D) modems
E) motherboards

F) A) and C)
G) All of the above

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An invoice that is paid to a vendor by cash, check, or money order is known as a _______________.

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An effective inventory schedule for a medical office is ____.


A) every 1 to 2 weeks
B) once a month
C) every 3 months
D) every 6 months
E) once a year

F) B) and C)
G) None of the above

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In conjunction with passwords, most healthcare facilities utilize ______________ systems to track all computer access.

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Which of the following is not an important task when you are selecting software for the medical office?


A) Read software reviews in computer magazines and trade publications
B) Check with other medical offices to get opinions on software packages
C) Make sure the office computer system meets the minimum requirements for the software
D) Make sure the software company will install the software for you
E) Compare the cost and features of several different software programs

F) B) and D)
G) A) and D)

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Which of the following changes the monitor display at short intervals or constantly shows moving images?


A) Power down
B) Multimedia
C) Screen saver
D) Resolution
E) Virus protection

F) B) and D)
G) B) and E)

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Durable items are ____.


A) used and restocked
B) thrown away after one use
C) used indefinitely
D) reused after being repaired
E) used a few times, then discarded

F) C) and E)
G) All of the above

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When a company enters into a contract that guarantees free service and parts replacement for a certain period of time on a piece of equipment, it is called a(n) _______.

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