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Exam 11: Motivating Employees

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Question 121

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Mayo's findings at the Hawthorne plant led to which of the following assumptions about employees?

A) Pay is the only motivator.
B) Workers are motivated if they receive high enough pay and their socializing needs are taken into account.
C) Motivation is unrelated to needs.

D) A) and B)
E) A) and C)

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Question 122

True/False

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Hal is a small business owner who wants to find a way to increase the productivity of his employees.He has just finished reading a book on worker motivation,and found the book's discussion of the Hawthorne studies particularly relevant.Based on his reading,Hal is likely to view pay increases as the best way to improve employee motivation.

A) True
B) False

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Question 123

Multiple Choice

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Which of the following statements is the best description of how scientific management viewed workers?

Rewards that come from someone else in recognition of good work are _________ rewards.

Theory Y assumes that the main factor that motivates most workers is the desire to earn more money.

Theory Y assumes that the most people are capable of using a relatively high degree of imagination and cleverness to solve problems.

Equity theory says that employees will perform well if they:

______is the characteristic of work concerned with the degree of freedom,independence,and discretion a worker has in scheduling work and determining procedures.

Social needs are the highest level of needs in Maslow's hierarchy.

The sense of satisfaction you get when you achieve an important goal is an intrinsic reward.

Susan is a baby boomer.She manages an office where most of the workers are in her age group.However,she recently hired Angie,who is a member of Generation X.Susan is likely to find that Angie is more interested in receiving detailed feedback than other workers in the office.

Since hygiene factors do not improve worker motivation,managers can safely ignore these factors when trying to develop an effective work environment.

Three elements were basic to Taylor's approach: time,methods,and rules of work.

In reinforcement theory,reprimands and reductions in pay are examples of negative reinforcements.

The original results of the Hawthorne studies proved that workers were much more productive when they worked in well-lit areas than when they worked in poorly lit areas.

The Hawthorne studies found that workers in the experimental group:

Regardless of cultural background,most workers respond the same way to motivational approaches.

Theory Y managers would tend to:

Harrison is a manager for a small metal fabrication company.He wants to find ways to improve worker motivation,and has read about the Hawthorne studies conducted by Elton Mayo and his colleagues.He believes,these studies offer important insights into what motivates workers.Harrison is not likely to support the methods and ideas associated with scientific management.

Maureen's supervisor was so impressed by her work that he named her the employee of the month.This praise from her supervisor is an example of a(n) ______reward.